How Associations Are Using Community to Support Their Members During COVID-19

Higher Logic

Over the past month, as our customers shared ideas about responding to COVID-19 in our users community, HUG, we noticed some simple but impactful ways associations are using their communities to support their members and their industries.

Building Buy-In for an Online Community at Your Association

Higher Logic

This is how you can prove your new member community will be a valuable technology investment. New Member Acquisition. The goal: Every year, bringing in new members is likely to be on your association’s list. Use community to reach future members.

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10 Ways to Learn with Higher Logic

Higher Logic

From marketing automation to customer experience to all things community, happy learning with Higher Logic! This delivery method eliminates the need for travel and the additional expense and time out of the office associated with it, while still providing a high quality, live, instructor-led interactive learning experience. We offer an easy-to-navigate product documentation library ( that is a perfect complement to other Higher Logic learning offerings!

How Engagement Tools Improve Association Event Management

Higher Logic

It is incredibly gratifying for associations to see a spike in event attendance, as participation plays a valuable role in their impact, but poor event management can cause your members to disengage. The better the experience, the more likely you are to talk about it (cue the FOMO ).

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Choose Wisely: Will an AMS or an Online Community Better Achieve Your Current Goals?

Higher Logic

But for those focusing on member experience, engagement, and growth, it isn’t the best option. An AMS investment will help your staff do their jobs better, but typically won’t do much to improve your member experience or to expand their benefits of membership.

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[New eBook] The Community Module Guide: How to Support Your Organization’s Business Objectives

Higher Logic

At its base, every community should maintain a strong foundation of core modules (the no-nonsense tools and features that are essential to your success, like calendars, discussion boards, directories, automation rules, and a resource library) to support its essential objectives.

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EdTA’s Online Community Energizes + Inspires Theatre Educators

Higher Logic

Members flock to the Educational Theatre Association’s (EdTA) public member community, the Theatre Education Community. We caught up with Ginny Butsch, community engagement manager at EdTA, to hear more about how the community connects and empowers members.

Association Brain Food Weekly: 5.29.20

Reid All About it

The weekly list of free educational events and resources for the association community… Reboarding members. WBT shares ideas for using what you learn during reboarding to better serve members. I wonder how PCMA and its attendees felt about the experience.

Association Brain Food Weekly: 12.7.18

Reid All About it

Members need certifications and certificate programs to advance in their careers, and associations need the non-dues revenue those programs provide, says MemberSuite. Member Retention Best Practices: Keeping Members Around for the Long Haul.

CXPA Elevates the Customer Experience with Community

Higher Logic

The Customer Experience Professionals Association (CXPA) was founded in 2011 as a premier, global non-profit organization dedicated to the advancement and cultivation of the customer experience profession. It was time to reevaluate the community experience.

3 Features to Look for in an Online Community App [Research]

Higher Logic

Look for these same three features in your online community app to provide the best mobile experience possible. The app should be intuitive, making it easy for members and customers to learn how to use it quickly. Communications Online Community Software Member Engagement

Customers for Life: Meet the Zenoss TechZen User Community [Case Study]

Higher Logic

Today’s preferred customer experience combines support, community, and outreach into one unified platform. Recently, Zenoss enhanced customer experience by revamping its online community – name, brand, and all. User experience and interface.

Association Brain Food Weekly: 11.9.18

Reid All About it

MemberSuite shares the many different ways your association can collect and update member data throughout the membership journey. If you want to help your members connect, learn and improve their professional practices together, consider offering professional learning communities.

Read Your Community Members' Minds

Higher Logic

Sure, communities can help you with customer acquisition and retention, but they can also help you forecast what your members want or need -- improving your membersexperience and your organization’s bottom line. of the time reading your members’ minds is not going to be simple.

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Design: The Extra Step in Member Benefits

Associations Now

A salary calculator is a simple tool, but it’s a perfect example of an association product designed with the member experience in mind. In the August issue of Associations Now , we highlighted a members-only salary calculator at the Academy of Nutrition and Dietetics.

Association Brain Food Weekly: 11.2.18

Reid All About it

Besides having a strategy for how your association will use the data in your care, you should follow these six principles for collecting and updating member data. and how to get the right statistics to prevent national and chapter level members from leaving.

Serving Your Professional Community for Impact

Association Adviser

My team published the first Standard Generalized Markup Language-tagged, fully searchable digital library on CDs in 1995. ISACA’s Beijing-based volunteer members after a meeting in October 2016. Loeb, right, presents an ISACA member with an association award in 2017.

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Association Brain Food Weekly: 9.6.19

Reid All About it

MemberSuite identifies these opportunities, because that’s what they are, so you can provide a complete event experience like no other. Yes, there’s a fee, but it looks like a memorable experience so check it out. Turn Member Engagement and AMS Data into Effective Marketing.

Online Community Case Study: Illinois Park and Recreation Association's IPRA Online


ILLINOIS PARK AND RECREATION ASSOCIATION LAUNCHES NEW WEBSITE OAKBROOK TERRACE, ILLINOIS: The Illinois Park and Recreation Association, a 501(c)(3) not for profit organization, with over 2800 members, on Monday, September 22, 2008 will launch its new website IPRAONLINE.COM. The new site will replace IPRA’s current site,, and will provide members with an “online community” to enhance value to membership in the association. Here's a teaser for you.