Announcing an Entirely New Methodology for Member Research

Smooth The Path

The associations with high member engagement know their members well. In fact, you might work at one of these member engagement unicorns. Do staff regularly conduct member research? Are listening tours, welcome calls, or member interviews on your list of to-dos? When testing new benefits, do you ask for member feedback? But member insights are hard to come by. You may have noticed that fewer members are answering your surveys.

Associations are Leaving Data on the Table

Smooth The Path

Back in the old days of in-person meetings, member conversations helped only the members having the conversations. Not only do their conversations help them, but these conversations can also help us help them because these conversations are untapped rich qualitative member data.

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The Marketing of Marketing is not Telling Us The Whole Story About Member Research

SocialFish

And we focus far more on data and surveys than we do on qualitative market research. Technology promises to give us unprecedented access to our members’ hearts and minds but does it really deliver? When you first step into a marketing role at an organization with few member insights, start with the data. We may start to repel members instead of attracting them. Why do our best members love us? Have conversations with your members.

The Marketing of Marketing is not Telling Us The Whole Story About Member Research

SocialFish

And we focus far more on data and surveys than we do on qualitative market research. Technology promises to give us unprecedented access to our members’ hearts and minds but does it really deliver? When you first step into a marketing role at an organization with few member insights, start with the data. We may start to repel members instead of attracting them. Why do our best members love us? Have conversations with your members.

One Thing We can do to Prepare for Change

Smooth The Path

Related: Members need association help when they face change or start something new. Did you know that member surveys can be risky? Association Strategy Member Research change innovation member insights member problems risk strategy technologyThe award-winning process for association innovation. The post One Thing We can do to Prepare for Change appeared first on Smooth The Path.

Please Ask Members

Smooth The Path

As a member researcher I see some validity to this statement. Research, particularly qualitative research is very good at naming member problems but members themselves are often hard pressed to articulate the right solution. The problem with this quote is too often it is used as proof of why member research, of why asking, is the wrong tactic to use for our associations. We have got to ask our members.