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Relationships matter: How one Philadelphia high-rise puts customer service first

Ungrated

Staff members must go through an extensive orientation process covering the Ritz-Carlton’s “Three Steps of Service” and “12 Service Values,” the latter which are reviewed during daily team meetups at all Ritz-Carlton properties worldwide.

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Streets of Philadelphia All Set for DNC

Associations Now

And with a convention of this size, with so many high-profile and influential attendees, you better believe the Philadelphia Convention & Visitors Bureau and Philadelphia 2016 Host Committee have been hard at work ever since the DNC was awarded to them in February 2015. In other words, the DNC will be huge. Future Meetings Welcome.

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From Field to Future: Learning from the Eagles’ Loss to Elevate Association Marketing with AI

AssociationChat

It’s sad witnessing how he is processing the disappointment and emotion. Embracing Change and Learning from Disappointment As my husband continues to process the Eagles’ end this season, I will try to remember that in every setback lies an opportunity for growth and improvement, both on the football field and in association marketing.

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Co-Creation: The Value is in the Process

Association Success

But the process of participation, and subtle nuances in wording and norms, really mattered to the students. Because of that, co-creation is often as much about the process as the product, something I’ve written about before in the context of the IKEA Effect. Year to year, and class to class, the lists didn’t look that different.

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Expos Returning to Philadelphia After Labor Contract Changes

Associations Now

Now that there’s a deal in place with most—but not all—of the labor unions that work the Pennsylvania Convention Center, the Philadelphia facility is starting to win back some business. “This meant that, despite a successful meeting in 2007, AIHA would not reconsider Philadelphia.” Left on the Sidelines.

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How to Reset Your Board Diversity Efforts

Associations Now

The study, Closing the Gaps , explores efforts among educational and healthcare nonprofits in the Philadelphia area, and identified a few bright spots: Women trustees and trustees of color have increased between 2019 and 2022, but diverse board chairs are rare, and some boards remain exclusively white.

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A Year in Photos

Thanks For Playing

House projects in process (everyone takes pictures when they're done). Louis, San Diego, Kansas City, Portland, Fort Lauderdale I tried not to take pictures of myself (two, neither of my face) or people in general (very few), my meals (although there are food photos), or my cat (less successful there). Big things. Small things. A fallen leaf.

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