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The Bots are Here: Leading With Our Humanity in the Age of Automation
Beth Kanter
JANUARY 22, 2018
Automating the FAQ function 24/7 for stakeholders with questions comments, or requests without increasing staff workloads. Also determine the cost. Building your contact lists and signing up volunteers for your cause. It will be very helpful to come up with one or two user personas and sketch out some potential conversation threads.
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