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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly. It can’t provide the 24/7 assistance your members may expect. Last week I mentioned Rose, the Las Vegas Cosmopolitan Hotel’s digital concierge.

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Association Brain Food Weekly: 1.15.21

Reid All About it

Judges get an inside look at some of the most innovative and outstanding marketing, membership and communication projects and programs in the association profession. The deadline for ASAE members to apply for a judge spot is February 9, 2021. Advancing (and Adapting) Innovation Amid Uncertainty – A CEO Dialogue. 8: Innovate.

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Association Brain Food Weekly: 1.8.21

Reid All About it

Advancing (and Adapting) Innovation Amid Uncertainty – A CEO Dialogue. How do you advance, and adapt, innovation efforts amid this era of uncertainty? Presenters: Michelle Mason (moderator), FASAE, CAE, president and CEO, Association Forum, Founding Member, ASAE Innovation Grants Program (IGP). Jeff Horne, CEO at Wicket.

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