article thumbnail

Association Brain Food: 5.12.23

Reid All About it

Amith Nagarajan at Sidecar explains the basics of API —“the communication bridge between different software applications”—the problem with misleading “integrates with anything” claims and questions to ask vendors during the software evaluation process. State of the association industry. 1 CAE credit. More info/register.

Chicago 200
article thumbnail

Segmenting Members Leads to More Relevant Communications – and More Memberships

Association Adviser

“We have real estate members who own or manage buildings, and vendor members who supply products and services that help those building owners and managers work more effectively,” said Tracy White, marketing communications and membership coordinator for BOMA Dallas. “We Board member/Board alumnus(a) membership.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CMI's Association Management Blog: Get It in Writing

Observations on Association Management

Im sure it was an honest mistake on his part; my "in writing" confirmation provided what he needed to correct his message before the process went haywire. Challenge Management, Inc. About Challenge Management. Challenge Management, Inc. Challenge Management, Inc. Get it in writing. at 11:26 AM. Jan 27 (1).

article thumbnail

We’re All In Sales Now

Association Navigator

The Nature of Sales as We Know it Has Changed – customers want experts, and they want them much later in the purchase decision-making process. Pink’s book will include new research and some of it will be shared at the upcoming ASAE Annual Meeting and Expo , August 14 th in Dallas when Pink presents during the Closing General Session.

Dallas 100
article thumbnail

CMI's Association Management Blog: Training for Performance

Observations on Association Management

About Challenge Management. Challenge Management, Inc. Challenge Management, Inc. CMI) is an association management company headquartered in Dallas, Texas. Jan 27 (1). Jan 07 (1). Jan 04 (1). Jan 03 (1). Dec 19 (2).

article thumbnail

CMI's Association Management Blog: Customer Service Matters

Observations on Association Management

But the importance of good customer service comes into even sharper focus when one is dealing with a customer service process that seems like it was designed to alienate and upset customers. So, I got back on the phone and started the entire process over. The only choice was to go through the entire process again. Jan 27 (1).

article thumbnail

CMI's Association Management Blog: The New Age of Association.

Observations on Association Management

Several of these processes go by other names. Several of them have evolved into hybrids that purport to be more effective than any of the processes from which they sprang. About Challenge Management. Challenge Management, Inc. Challenge Management, Inc. Jan 27 (1). Jan 07 (1). Jan 04 (1). Jan 03 (1). Dec 19 (2).