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Best of the Web: November 2013

Association Adviser

Association CEO Nails Critical Member Engagement Question. California Society of Association Executives Seasonal Spectacular. California Society of Association Executives Seasonal Spectacular. Dan Varroney. Potomac Core Consulting. How to Communicate After a Train Wreck. Bill Rosenthal. SmartBlog on Leadership.

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Coming Soon from Spark

Spark Consulting

The first, co-authored with Anna Caraveli (The Demand Networks) is on member engagement. If you’ve missed the previous sessions Peggy Hoffman and I have given on our eponymous August 2013 whitepaper , you can catch us at ASAE later this month. California Society of Association Executives ELEVATE, April 2015.

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What We (and You) Said About Membership in 2013

Associations Now

Over the year-end holiday break, you might have seen the “Best Of” editions of the Associations Now Daily News , one each in Leadership , Technology , Money & Business , and Meetings , which gathered highlights from our coverage in 2013. Freelancers’ Union: How It Topped 200,000 Members , by Ernie Smith, March 25, 2013.

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New Staff Roles for Meetings and Events

Associations Now

Full disclosure: I pretty much stole this one from our June Associations Now cover story about Terry Fong , member concierge for the California Dental Association, who calls 1,000 new members each year to welcome them and ask, “Is there anything we can do for you?”. Here are three to consider: Attendee Concierge.

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Member Personalization: Can Technology Replicate Real Relationships?

Associations Now

Ironically, it might look a lot like Associations Now ‘s cover story from two years ago this month, “ Calling All Members ,” about Terry Fong, member concierge at the California Dental Association. How has that affected member engagement with your association? Let us know in the comments.