Smooth The Path

NOVEMBER 6, 2016

In preparation for other strategic planning processes the association conducted quantitative member surveys but found the results were not all that actionable because there continued to be so many unanswered questions. With this in mind they decided to test out a qualitative research methodology as input to this strategic planning process.

Case Study 104

Case Study Project Member Insights Association Value 104

SCD Group

MAY 6, 2014

The other day, an association executive called me about coordinating member research needed after a “failed” strategic planning session. He shared the association’s major issue: a board that doesn’t understand the organization and doesn’t seem to be able to look toward the future. “It They don’t know what all we do.

Case Study 40

Case Study Newsletter Member Research Leadership 40

Smooth The Path

MAY 7, 2017

The only thing preventing our association from becoming the top of mind resource, the organization members are trying to figure out how to become more engaged with, and the one members rave to their colleagues about is… Simply, our understanding of members. Deeply understanding members is at the root of it all.

Member Engagement 84

Member Engagement How To Case Study Conference 84

Reid All About it

JULY 9, 2021

Charlene Li believes you need order to create change —not what you picture when thinking about innovative organizations. She says, “Disruptive organizations create just enough order to allow change to happen smoothly. This series of 15- to 20-minute videos cover hot topics and issues related to 501c organization management.

Rhode Island 195

Rhode Island Technology Strategy Member Engagement 195