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Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question
.orgSource
MARCH 6, 2023
ENA brings objectivity to the process by using the net promoter score as a tool to measure success. ENA’s culture journey brought the group from a score of minus one in 2017 to a score of 40.5 Associations revolve around relationships, but the shape of those connections has changed. Today trust bleeds into everything.
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