Webinar Recap: Association Value Prop Remix

Blue Sky eLearn

If you missed their webinar, Association Value Prop Remix & Laying the Track for Member Persona Creation , we’ve recapped it below and have made the recording available here. Chances are, your members aren’t getting all of the things they need from your association. What do they assign value to and are you providing it? While most associations are focusing on acquiring new members, we can’t forget about retaining our current ones.

Having Difficulty Defining Your Association Value Proposition?

Moery Company

How well can your association articulate your value prop? Defining member value and what differentiates you from other organizations in your industry is often a challenge – and, it can’t be developed by a group on K Street. The opportunity for associations to adopt and develop a strong value proposition is by asking your members what the heck they find valuable about your organization. Ask them to be specific about what they value in these areas.

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Does your association value job boards as much as your members do?

YourMembership Blog

A recent Community Brands study shows that job opportunities are one of the most important benefits to members, yet associations have work to do in this area. According to the Community Brands Member Engagement and Loyalty Study, job opportunities rank in the top 10 of most important benefits to members of professional associations. The post Does your association value job boards as much as your members do?

Understand the Three Professional Stages to Improve Association Value

Smooth The Path

Here is another way to look for gaps in your association’s value proposition. If your professional or trade association is one where you hope members stay members their entire career while they are in the profession or industry you want to make sure that the association is providing value to members at all three stages. Some associations focus heavily on personal success but not at all on team success or success for the industry or profession.

Improve Association Value With Soft Skill Training

Smooth The Path

Shaming around professional development is unthinkable to many of us but, some professionals say it happens at their organizations and this is a problem association can solve. When associations offer soft skill training (i.e., The post Improve Association Value With Soft Skill Training appeared first on Smooth The Path. Association Value association conference communication conference conference experience professional development professional skills soft skills

Top Questions Asked About the Association Value Trigger Point Concept

Smooth The Path

One of the best ways to engage members early is by ensuring they have contact with your Association’s Value Trigger Point. How do you identify your Association’s Value Trigger Point? Many times staff don’t know if their association has an Association Value Trigger Point (AVTP) or what it might be. In phone conversations, I ask 3-5 year members this question: when did you first realize the value of this association?

Overcoming the association value gap: part I

Principled Innovation

This post originally appeared on the Associations Now Leadership Blog on March 7, 2013. In a recent post , Associations Now blogger Joe Rominiecki shared what both he and I regard as a startling fact: 53 percent of associations surveyed in 2011 had raised their dues in the previous three years. To put it another way, during the most severe economic decline in most of our lifetimes, more than half of associations surveyed still moved forward with a dues increase.

What is the Association Value Proposition?

Eric Lanke

Lego Value Meal Another subject we tackled at the dinner I mentioned in a previous post was the much-reported sickness of the association value proposition. We had both association executives and consultants to the association community present at this dinner, and I couldn't help but notice that the battle line seemed to be drawn between those two camps and the perspectives they each brought to the table. Associations Leadership

Overcoming the association value gap: part II

Principled Innovation

This post originally appeared on the Associations Now Leadership Blog on March 28, 2013. In Part I of this series earlier this month, I identified the association value gap as an underlying structural problem within membership-centric business models. Put simply, associations are unable to drive profitability solely by delivering on the membership value proposition and must find alternative ways to monetize membership to maintain their existing business models.

Association Value & Vision not Command & Control.

Robert M Barnes

Working for, consulting to and volunteering in Associations is especially rewarding when you see your peers have lightbulb moments that you know will be a defining point in their involvement. Often these come after long periods of stagnation, frustration and … Continue reading → A Dangerous Mind

Overcoming the Association Value Gap: Part II

Associations Now

Building sustainable business models depends on association leaders adopting a 21st-century sensibility as they imagine and co-create new forms of value in collaboration with their stakeholder networks. In Part I of this series earlier this month , I identified the association value gap as an underlying structural problem within membership-centric business models. The problem for associations is that the member market does not really exist.

Associations that Overreact or Underreact in a Crisis

Smooth The Path

Right now, some associations are overreacting. The trouble is, these leadership teams might cut and layoff so severely there may not be enough person-power to figure out how to add member value in this new environment. Other associations find themselves paralyzed.

Team 101

Things We Should Not Have to Tell Members (But We Do)

Smooth The Path

Sometimes we have to tell people things we do not think we should have to say to them: The vibrant association is dynamic because members like you tell professionals like you all about the association. There is a lot of value in your membership, here let me show you. Gentle reminders go a long way toward improving our member’s value, experience, and culture. When association professionals assume positive intent.

Associations Need to Provide Imperfect Hope

Smooth The Path

Often associations highlight the bright spots. Related: The post Associations Need to Provide Imperfect Hope appeared first on Smooth The Path. Association ValueI’m going, to be honest with you, I had a hard Spring.

Potential Members Are Not Hearing About Associations Anymore

Smooth The Path

Why don’t people join associations anymore? Well, it could be because they do not hear about your association. When I talk to members, the vast majority say they become aware of the association because someone told them about it. Most association awareness happens because enthusiastic current members are out there promoting the association (or their chapter, or the conference). Related: The 40-year old association problem.

How Much Email is Too Much Email for Members?

Smooth The Path

” New members want emails from the association. They crave emails from the association. We immediately respond with a message whose goal is providing them with a bit of value. Instead, the message should be just a few sentences leading them to a value-packed, but easy to access, and quick-to-consume valuable piece of content. The first three-week window is usually the association’s best opportunity to influence members.

I am Not a Fan of Most Membership Structure Change Projects

Smooth The Path

The association landscape has been slowly changing for at least the last decade. Associations with individual membership see the opportunity to reach more members with organizational membership. While those with organizational membership realize the problem associated with reaching and engaging second-degree members. Some associations are considering the good, better, best membership levels that online platforms use.

Are You Addressing Member’s Top Worry Today?

Smooth The Path

What more can your association do to help members with these issues right now? Related: Back to school for associations and members. Association response to big, hairy problems. Associations dump new ideas too quickly.

The First Step to Increase Your Association’s Value

Smooth The Path

Related: Associations need to swing more. The problem with association problems. Before you can change the organization you have to… The post The First Step to Increase Your Association’s Value appeared first on Smooth The Path. Association Value association change association value change management delivering value innovation champion innovation culture key value proposition membership value perception of value

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How Content & Thought Leadership Can Build Association Value

SCD Group

Louis Institute for Association Leadership (STIAL) meeting got a personal look at the strategies and tactics of the Composite Engagement Score system. I really like the concept of “scoring and tracking” member engagement of your association. 0- As I listened to Matt, I was impressed at how well the CES system helps Aptify enhance its thought leadership position in the association community. He focused on explaining CES and how it could benefit our associations.

How to Exponentially Improve Member Engagement at Any Association

Smooth The Path

At some associations, members do feel this way, and your members can feel like this too. The good news is size is not holding associations back. The only thing preventing our association from becoming the top of mind resource, the organization members are trying to figure out how to become more engaged with, and the one members rave to their colleagues about is… Simply, our understanding of members. My sleep study illustrates the problem with association data.

You Need to Know Your Association’s Value Trigger Point

Smooth The Path

Ask engaged members when they realized the value of the association and many could tell you the exact moment. The moment new members understand the value of the association is the Association’s Value Trigger Point (AVTP). Now that they experienced the AVTP and understand the value of the association they are more likely to be engaged in other ways. They look to the association first for information.

Navigating Each Association’s Two-Way Trust Street

Smooth The Path

Associations oscillate between two different trust states with members. There are so many things that build members’ trust in an association. It starts when another member recommends the association and continues as each prospective member samples the association’s benefits by attending a chapter meeting or browsing the website or reading an article. Once a new member joins, the trust continues to build as they interact and receive value.

Our Careers Are a Big Part of Our Identity

Smooth The Path

Navigating these challenging transitions is another way associations can help members. How can associations help? What are associations really selling? . Understand the three professional stages to improve the value. Association Value association value creative problem solving delivering value innovation mindset key value proposition membership value perception of value solving members' problems

How Association Members Really Evaluate Value

Smooth The Path

Our thoughts around value are changing. In fact, our perceptions of value are becoming more sophisticated. Some experts define value as quality + price. There’s a new definition for value. Value is one part solution, another part story, another part experience. As you think about the value your association delivers to members consider these new trends. Related: Association trend watch: member experiences.

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Who is Solving the Member Engagement Problem?

Smooth The Path

”, an association CEO and big thinker in our industry asked me yesterday. Many indicators point to a member engagement problem for associations. Many associations are facing shrinking annual revenues, low retention ratings and, are having a harder time recruiting volunteers and quality volunteer leaders. I do not know of one person, or organization, or firm, or consultancy out there solving the association engagement problem for our industry.

Associations Please Help Fix Time-Poverty

Smooth The Path

From university presidents to CFOs, to fundraisers, to engineers, to financial planners, to association professionals, none of us have enough time. Being involved in an association usually takes time. But what if our association could give back time to our members? And this is something many associations already do. Association online communities can save members time because they don’t need to sift through the mess of some public communities.

The Real Value of Associations for Members

Smooth The Path

What is the real value of associations for members? I have heard members say, “I felt very uncertain, even scared, about taking the next step in my career but, the association helped me be confident.” ” Or, “I was assigned a big project no one in our company had attempted but, I found help through the association.” ” I feel valued. . How does your association make members feel?

The New Member Engagement Rule of Three

Smooth The Path

Do people like me join associations like this? Is this new iPhone of value to me? If we help then answer yes, their membership is worth it, and yes, people like them join associations like this, we will keep them engaged, very engaged. How to exponentially improve member engagement at any association. Are you delivering the right value to members? There is a short window of opportunity to engage new members.

Trade Associations Do Not Really Have Organizational Membership

Smooth The Path

On paper, your association has an organizational-type membership structure. But, most often when they think about the value of the association, they are not thinking about the value to their colleagues, or even the value of the membership to their organization, they are thinking about the value of the membership for themselves. This single individual makes the determination to renew based on the value they, themselves get from the association.

The Hidden Problems in Membership Marketing That Are Stopping You

Smooth The Path

Related: Storytelling is the new association marketing. Association Marketing Member Marketing association benefits association story telling association value association value trigger point channel developing a story marketing story member benefits member marketing storytelling

Better Member Retention From Frictionless Experiences Designed for Your Association

Smooth The Path

If you work for an association where membership is required or an association with a 98% retention rate and no competition, your association might be able to get away with a bit of friction. Try standing in your member’s shoes and list all the points of friction between members and the association’s policies, or staff, or systems. Related: Association trend watch: member experiences. Member-proofing your association.

Teach Your Members to Be Indispensable

Smooth The Path

One role associations can play is to help our members become indispensable. Many associations excel in providing this learning. Right now is the perfect time to question what an association is and what your association should be doing. Related: Improve association value with soft skill training. Association Value association change association solutions creating member experiences engaging members soft skills solutions trends

Are You Delivering the Right Value to Members?

Smooth The Path

Member value is complex, and members are evaluating whether they are getting value from the association all the time. But the value of their benefits is not the only element they are considering. Member value is all of these elements and more. Types of experiences – do I have great memories of association related experiences? Am I proud to be associated with an organization that looks like this?

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These Are Not the Most Read Articles But They Are the Most Impactful For the Association Community

Rapid BI

Over on Association Success, my friend Arianna Rehak crowd-sourced a great idea (here is her post). So in a very unscientific way, I tallied all of these discussions in my mind, and these are the most impactful articles of 2017: Is It Day 1 or Day 2 for Associations? Belonging to an Association Could Make You Happier. The post These Are Not the Most Read Articles But They Are the Most Impactful For the Association Community appeared first on Smooth The Path.

The Formula for Member Engagement

Smooth The Path

Who are the Stephanies in your association? Member Engagement association value association value trigger point attendee engagement creating a member experience delivering value engaged members member engagement member experiences membership value perception of valueRelated: . The new member engagement rule of three. Good moods are contagious at conferences. The post The Formula for Member Engagement appeared first on Smooth The Path.

The Most Frustrating Thing New Members Do

Smooth The Path

One of the most frustrating dynamics for association staff is noticing that some members join but then never take another single action. Usually, they are fuzzy on the exact value they will get, but they do expect to get some value. New members are profoundly disappointed when they notice they are not getting any value. At the same time association staff know that the new member has many opportunities to engage. How associations push new members away.

Why New Members Actually Join

Smooth The Path

A staff member or association member calls them and invites them to join. As a former member of another industry association, they know the value associations can provide. Members often join not knowing very much about what the association can do for them. They join hoping that joining will be worthwhile somehow even though they have no idea what that value will be. Related posts: Association trend watch: member experiences.

Improve Your Association?s Value with Reverse Mentoring or Co-Mentoring

Smooth The Path

Philip Tedesco, CEO of the Rhode Island Association of Realtors , noticed that when they got the Past Presidents’ Council together with the Young Professionals Network, there was more than just a one-way dialogue. Long-time members may find that new members can add a ton of tangible value to the relationship as well. New members can bring value to the relationship too. Related: Why long-time members are reluctant to leave the association.

Member Benefits Take a Back Seat to Member Experiences

Smooth The Path

Members also feel valued because they give to the community. Value is necessary, but so is cultivating exceptional member experiences. Related: Behind the mask of the association. Innovative association leaders borrow and apply ideas. Member Experience association benefits association value attendee experience conference experience creating member experiences member engagment member experience new member new member experience