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A few years ago, MSCPA communicated with its members solely through traditional methods like emails and events. Members connected with one another in the same ways, emailing friends and colleagues or meeting up at events. MSCPA thought about improving engagement using an online community to increase interaction and connect members directly, but wasn’t sure its members would feel comfortable with the software. MORE
Case Study Social LearningThis post is by Marci D. Thompson, Associate Director, Online Education, APIC. APIC is a professional association for infection preventionists (IPs) with more than 14,000 members. Their mission is to create a safer world through the prevention of infection. Most APIC members are nurses, physicians, public health professionals, epidemiologists, or medical technologists. Thanks, Marci, for sharing your experience! MORE
I wish it wasn’t the case, your feedback would be valuable, but that’s the way it’s going to be in this situation. I could say, in my case, for example, every association is a potential client for The Moery Company. That’s not the case. Those are the five tips that I’ve learned in this case study of extraordinary membership growth. MORE
This short and sweet B2B case study discussed by Sandy Carter of IBM shows us some numbers on how Premier , an alliance of 2500 community hospitals, leverages their online community. Case Study From the TrenchesAwesome. MORE
87 The post Event Cancellations: An Unexpected Case Study Happens at MPI WEC by Brittany Thompson first appeared on AssociationAdviser.com. Events Features cancellations case study eventBrittany Thompson, Naylor Association Solutions. Event cancellations: They’re not a matter of “if” but “when.”. MORE
This association offer an educational program that is flexible, engaging, and serves learners. The Education and Career Services department at the Institute of Management Accounting (IMA) has always been strategically focused on monitoring current and future trends to ensure that we are meeting the needs and learning preferences of our members. MORE
just run with it) where I’d like to tell the story of what I am doing around social media for Artomatic, as a living case study. Case Study Featured From the Trenches Implementation Nimble Nonprofit Open Community Risk and Social Media Social CRM and ROI As some of you may know, a couple of weeks ago I was engaged to run social media for Artomatic , an amazing all volunteer-led nonprofit arts festival in the DC area (and newly licensed globally a la TEDx.). MORE
Well the Case Foundation, one of the event partners, has just released a full report on the giving day: “Giving contests are becoming an increasingly common tool for cities and regions to increase donations to nonprofits. Case Study From the Trenches Humanize Open CommunityRemember Give to the Max Day, November 9, 2011? This huge one-day fundraising effort raised $2,034,389 from 17,838 individual donors. Holy cow! MORE
Pro tip: A conversion rate is the percentage of users who take a desired action, which in this case, refers to how many members joined or renewed as a result of the automation rule. The National Association of School Nurses (NASN) wanted a better way to increase membership sign-ups and renewals. Like other associations, it had to reach segments of its audience with different messages, which often required manual tasks and was hard to track successfully. MORE
Case Study HumanizeJamie posted about this last week , and I think we’re both just at the beginning of a whole series of possible posts about the human attributes we see in this Netflix slide deck about their corporate culture. In his post, Jamie talked specifically about part 1 of the deck, how they handle company values – as the values we want in our fellow employees, but even more than that, as tangible values that can be measured in performance and peer reviews. MORE
Is your association paying attention to trends and changes in market behaviors? In Segmenting Your Market - Part 1 , we introduced the topic of how associations have more than just diverse members, but how industry suppliers or similar communities present a varied market to be examined. MORE
Case Study From the Trenches ImplementationThis post originally appeared on the Realtime Report. Author Tonia Ries kindly agreed to let me repost it here, ’cause it’s just that good. PediaStaff is not an association, however its target audience – pediatric therapists – are a classic example of the kind of target audience an association might have. PediaStaff is a staffing firm that specializes in recruiting and placing pediatric therapists. MORE
Tags: Associations Membership management websites membership online community case studies nptech MORE
This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book. If you have a case study to share, from the angle of any of the “big ideas” in our little book, please contact us. Association Case Studies Open Community MORE
The way we plan for the future can make or break an association and its industry. Many years of working in the association space, and two very different industries within it, have taught me a thing or two about using foresight to an association’s advantage. Now, with ASAE’s ForesightWorks , all of us have access to the resources we need to scan for trends and anticipate changes before they happen. What kind of impact can this future focus have on an organization? MORE
The post Case Study: Virtual Mentoring Using LinkedIn appeared first on Associations Now How one association delved into the world of e-mentoring to offer its members an accessible and flexible career-management program. Nowadays you can pay your bills, buy your groceries, get a degree, and even see a therapist online. So, it’s no wonder that mentoring can also now be done digitally. MORE
Dave : Well, when you find people who are passionate about similar things, in this case, teaching, you tend to bond quickly. Where can educators around the globe find resources, advice, networking, and support when they need it? There was never one dedicated space that offered a sense of community beyond the walls of a school building or district. Connecting was difficult - until the Discovery Educator Network (DEN). MORE
Defining Engagement One Year On: An Ongoing Case Study. Defining Engagement One Year On: A Case Study from WorkXO. Were you at #ASAE16 ? Joe Vallina and Natasha Bethea of the American Nurses Association joined me to share progress on our massive engagement project. Slides are below! In 2014, the American Nurses Association started a cross-functional, collaborative project to define member engagement and identify better ways to provide member value. MORE
Today’s preferred customer experience combines support, community, and outreach into one unified platform. Zenoss has facilitated a user community for over 10 years, becoming the de facto online gathering place for IT Ops customers. Recently, Zenoss enhanced customer experience by revamping its online community – name, brand, and all. The company prioritized five initiatives: Migrating all existing community discussions and user profiles. An open API for its CRM integration. MORE
The November/December issue of Associations Now Magazine has an awesome story about Fitness Australia and the way they have built a successful organization around an intentional culture. I was proud to be a part of that work, helping them with their performance review system and a different process for hiring, but the article explains the bigger picture and the other elements that contribute to the culture (like their internal meeting structure and the use of social tools like Yammer). MORE
Many of us are familiar with the Meals on Wheels concept - to deliver nutritious and affordable meals to people in need: seniors, convalescents, and people living with disabilities. In desperate need of a new facility in which to prepare all those meals, Calgary Meals on Wheels has just launched a major capital campaign - and a new website. We asked Leann Hackman-Carty to tell us about it.( read more MORE
The post Case Study: How ACEP Directed 100,000 Messages to Congress about PPE Shortages appeared first on Association Adviser. In February 2020, most Americans had never heard the term personal protective equipment, or PPE, as it is known. Yet by the end of March, members of Congress were using the term on cable news. In fact, they had received more than 100,000 emails about the dire shortage of PPE endangering emergency physicians and other […]. MORE
The American Association for Respiratory Care’s (AARC) membership was stalled. A flat line in the association’s core group of active members was even starting a bit of a downturn. This steady decrease in membership renewals gave rise to a growing number of lapsed members. Sherry Milligan, Associate Executive Director of Membership, was determined to find the right action plan to quickly change that trajectory. MORE
Will and the staff gathered these seed questions to spark interest in case engagement started out slow on the community. Staying relevant, providing value, connecting with members and customers – do these challenges sound familiar to you and your organization? Promotional Products Association International (PPAI) was thinking through these goals. Leadership had sensed that PPAI’s relationship with members wasn’t very “sticky.” MORE
The post Case Study: Sponsorship Sales Success – Association Hustle Podcast Episode 221 appeared first on The Moery Company. Podcast associations branding business development case study crm e-mail marketing event events Sales salesforce social media sponsorship sponsorship sales sponsorships MORE
Since its founding only 12 years ago, Jama Software has made a huge impact in the product development software market. With clients like SpaceX, Caterpillar, Boeing, and NASA, Jama Software helps companies developing life-and-economy-critical products keep a system of record and action. After Jama launched an online community, the staff has seen their community become the best resource for all things Jama, from customer support to product improvement. Meeting their customers’ unique needs. MORE
Many of us are solo or small law firm practitioners, so the ability to bounce ideas off colleagues, discuss a difficult case, or exchange law practice management tips is crucial. Case Study Featured From the Trenches Implementation Open Community Social LearningLindsay Curcio is an attorney who has been practicing immigration law since 1990. In addition to her practice, Lindsay is an adjunct professor of immigration law at New York Law School. MORE
More than you can shake a stick at. And our very own Association Social Media Wiki makes the list! MORE
Tags: Non-profit technology General non-profit interest nptech online community Social networking case studies Non-profit Communications membership websites social media MORE
Imagine this: You’re inspecting a wind turbine about 350 feet up in the air. You’re there to repair a gear in the gearbox to keep the turbine turning at about 80 meters per second. You’re very capable, as you’ve learned your trade on the job with some specialized training, but you’re a sole proprietor, and you’ve got some questions. Who do you turn to? MORE
Her clients have included MazdaUSA, SRI International, DS Cases, Share Our Strength and Taco Bell. Related Posts How to Lead Your Way to a Social Organization [Case Study] Have you crossed the mobile threshold? Case Study Content Strategy Featured From the Trenches Implementation Useful Data Guest post by Amanda Sides. MORE
The post Case Study: Texas Society of Association Executives appeared first on Association Adviser. We love that Naylor is always bringing new ideas to the table, and they are always open to trying something new. We love being a guinea pig with them and appreciate that together, we’re not afraid to fail. You never know until you try!” ” – Josh Spradling, CAE, TSAE Marketing & Communications Director. The Challenge. MORE
A new case study by Naylor on MHEDA’s use of video highlights how video can be used to serve a variety of association challenges, including member engagement, recruitment and retention; member services such as training and continuing education; and how to raise awareness of advocacy and campaign issues. To see some of the challenges and considerations MHEDA faced when integrating video into their communications platform, read the full case study. MORE
With nuclear medicine and molecular imaging rapidly expanding, it’s critical that The Society of Nuclear Medicine and Molecular Imaging’s (SNMMI) members stay informed about the new therapies, devices, and drugs that are redefining the way patient care is managed. MORE
PediaStaff is a staffing firm that specializes in recruiting and placing pediatric therapists. The company’s VP of brand management and interactive content Heidi Kay, who is also a partner and co-founder, signed PediaStaff up for Pinterest in August of 2011. Today, the PediaStaff account on Pinterest has more than 12,000 followers. MORE
Association Outside In Case Study. Association Outside In Case Study. The post Association Outside In Case Study appeared first on Potomac Core Consulting. If your members face top line growth challenges, generational transfer issues, and evolving consumer expectations, how can your Association support member success? Through a strategic planning process that transforms your organization from an inside out focus to an outside in focus. MORE
The American Society of Association Executives (ASAE) uses multiple systems—AMS, email marketing, and online community, among others—to collect member data, but it couldn’t compare or analyze valuable member activity across systems. There was no clear way to track retention, understand satisfaction, or analyze member engagement. ASAE partnered with Association Analytics to integrate all data into a consolidated architecture for analysis. MORE
Tags: Fundraising nptech case studies Non-profit Communications MORE
The American Society of Association Executives (ASAE) was ready to take member engagement to the next level. As its member base grew, the association needed to adjust member communications to match. So it gave members a voice and a platform with powerful social networking, discussion, and information-sharing tools. The Challenge: Increase engagement by upgrading online collaboration tools. ASAE members have historically been active on a network of listserv email discussion groups. MORE
As a slew of marketing studies remind us, most people make the Internet their first stop when they're looking for information. Getting online is no longer a "frill" for nonprofits, but a necessity — especially in a tough economy — and epecially for a small organization on a tight budget. Here, interim director Welthy Soni-Myers gives us a glimpse behind the scenes of Virginia Microenterprise Network, where she's working on a new website.( read more MORE
The first of hopefully many case studies of the awesome work that ICF (the company we consult for) does every day. A Healthline study in 2011 found a significant difference between the top health searches on desktop and mobile. Studies like this convinced our team that our audience was more likely to find us on their own personal devices. Scratching a mental itch is a valid use case for mobile users seeking answers to personal health questions. MORE
Case Study Related Topics Moery Company
MARCH 3, 2020
I wish it wasn’t the case, your feedback would be valuable, but that’s the way it’s going to be in this situation. I could say, in my case, for example, every association is a potential client for The Moery Company. That’s not the case. Those are the five tips that I’ve learned in this case study of extraordinary membership growth.
Moery Company
FEBRUARY 25, 2020
The post Case Study: Sponsorship Sales Success – Association Hustle Podcast Episode 221 appeared first on The Moery Company. Podcast associations branding business development case study crm e-mail marketing event events Sales salesforce social media sponsorship sponsorship sales sponsorships
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Association Success
MAY 21, 2019
Is your association paying attention to trends and changes in market behaviors? In Segmenting Your Market - Part 1 , we introduced the topic of how associations have more than just diverse members, but how industry suppliers or similar communities present a varied market to be examined.
Potomac Core
JUNE 3, 2015
Association Outside In Case Study. Association Outside In Case Study. The post Association Outside In Case Study appeared first on Potomac Core Consulting. If your members face top line growth challenges, generational transfer issues, and evolving consumer expectations, how can your Association support member success? Through a strategic planning process that transforms your organization from an inside out focus to an outside in focus.
Higher Logic
MARCH 27, 2019
Imagine this: You’re inspecting a wind turbine about 350 feet up in the air. You’re there to repair a gear in the gearbox to keep the turbine turning at about 80 meters per second. You’re very capable, as you’ve learned your trade on the job with some specialized training, but you’re a sole proprietor, and you’ve got some questions. Who do you turn to?
Association Adviser
DECEMBER 17, 2018
The post Case Study: Texas Society of Association Executives appeared first on Association Adviser. We love that Naylor is always bringing new ideas to the table, and they are always open to trying something new. We love being a guinea pig with them and appreciate that together, we’re not afraid to fail. You never know until you try!” ” – Josh Spradling, CAE, TSAE Marketing & Communications Director. The Challenge.
Higher Logic
NOVEMBER 15, 2018
Pro tip: A conversion rate is the percentage of users who take a desired action, which in this case, refers to how many members joined or renewed as a result of the automation rule. The National Association of School Nurses (NASN) wanted a better way to increase membership sign-ups and renewals. Like other associations, it had to reach segments of its audience with different messages, which often required manual tasks and was hard to track successfully.
Association Adviser
JUNE 29, 2017
The post Event Cancellations: An Unexpected Case Study Happens at MPI WEC by Brittany Thompson first appeared on AssociationAdviser.com. Events Features cancellations case study eventBrittany Thompson, Naylor Association Solutions. Event cancellations: They’re not a matter of “if” but “when.”.
Association Adviser
JUNE 11, 2020
The post Case Study: How ACEP Directed 100,000 Messages to Congress about PPE Shortages appeared first on Association Adviser. In February 2020, most Americans had never heard the term personal protective equipment, or PPE, as it is known. Yet by the end of March, members of Congress were using the term on cable news. In fact, they had received more than 100,000 emails about the dire shortage of PPE endangering emergency physicians and other […].
SocialFish
MARCH 21, 2012
Case Study Social LearningThis post is by Marci D. Thompson, Associate Director, Online Education, APIC. APIC is a professional association for infection preventionists (IPs) with more than 14,000 members. Their mission is to create a safer world through the prevention of infection. Most APIC members are nurses, physicians, public health professionals, epidemiologists, or medical technologists. Thanks, Marci, for sharing your experience!
Higher Logic
JANUARY 30, 2019
The American Association for Respiratory Care’s (AARC) membership was stalled. A flat line in the association’s core group of active members was even starting a bit of a downturn. This steady decrease in membership renewals gave rise to a growing number of lapsed members. Sherry Milligan, Associate Executive Director of Membership, was determined to find the right action plan to quickly change that trajectory.
Association Success
MAY 15, 2018
This association offer an educational program that is flexible, engaging, and serves learners. The Education and Career Services department at the Institute of Management Accounting (IMA) has always been strategically focused on monitoring current and future trends to ensure that we are meeting the needs and learning preferences of our members.
SocialFish
DECEMBER 16, 2013
just run with it) where I’d like to tell the story of what I am doing around social media for Artomatic, as a living case study. Case Study Featured From the Trenches Implementation Nimble Nonprofit Open Community Risk and Social Media Social CRM and ROI As some of you may know, a couple of weeks ago I was engaged to run social media for Artomatic , an amazing all volunteer-led nonprofit arts festival in the DC area (and newly licensed globally a la TEDx.).
Higher Logic
JANUARY 8, 2019
Will and the staff gathered these seed questions to spark interest in case engagement started out slow on the community. Staying relevant, providing value, connecting with members and customers – do these challenges sound familiar to you and your organization? Promotional Products Association International (PPAI) was thinking through these goals. Leadership had sensed that PPAI’s relationship with members wasn’t very “sticky.”
SocialFish
MARCH 8, 2012
Well the Case Foundation, one of the event partners, has just released a full report on the giving day: “Giving contests are becoming an increasingly common tool for cities and regions to increase donations to nonprofits. Case Study From the Trenches Humanize Open CommunityRemember Give to the Max Day, November 9, 2011? This huge one-day fundraising effort raised $2,034,389 from 17,838 individual donors. Holy cow!
SocialFish
JANUARY 22, 2014
The first of hopefully many case studies of the awesome work that ICF (the company we consult for) does every day. A Healthline study in 2011 found a significant difference between the top health searches on desktop and mobile. Studies like this convinced our team that our audience was more likely to find us on their own personal devices. Scratching a mental itch is a valid use case for mobile users seeking answers to personal health questions.
SocialFish
MAY 16, 2012
This short and sweet B2B case study discussed by Sandy Carter of IBM shows us some numbers on how Premier , an alliance of 2500 community hospitals, leverages their online community. Case Study From the TrenchesAwesome.
Association Success
JUNE 13, 2018
The way we plan for the future can make or break an association and its industry. Many years of working in the association space, and two very different industries within it, have taught me a thing or two about using foresight to an association’s advantage. Now, with ASAE’s ForesightWorks , all of us have access to the resources we need to scan for trends and anticipate changes before they happen. What kind of impact can this future focus have on an organization?
Higher Logic
OCTOBER 30, 2018
Today’s preferred customer experience combines support, community, and outreach into one unified platform. Zenoss has facilitated a user community for over 10 years, becoming the de facto online gathering place for IT Ops customers. Recently, Zenoss enhanced customer experience by revamping its online community – name, brand, and all. The company prioritized five initiatives: Migrating all existing community discussions and user profiles. An open API for its CRM integration.
Higher Logic
SEPTEMBER 25, 2018
A few years ago, MSCPA communicated with its members solely through traditional methods like emails and events. Members connected with one another in the same ways, emailing friends and colleagues or meeting up at events. MSCPA thought about improving engagement using an online community to increase interaction and connect members directly, but wasn’t sure its members would feel comfortable with the software.
SocialFish
SEPTEMBER 2, 2012
Case Study HumanizeJamie posted about this last week , and I think we’re both just at the beginning of a whole series of possible posts about the human attributes we see in this Netflix slide deck about their corporate culture. In his post, Jamie talked specifically about part 1 of the deck, how they handle company values – as the values we want in our fellow employees, but even more than that, as tangible values that can be measured in performance and peer reviews.
Higher Logic
AUGUST 14, 2018
The American Society of Association Executives (ASAE) uses multiple systems—AMS, email marketing, and online community, among others—to collect member data, but it couldn’t compare or analyze valuable member activity across systems. There was no clear way to track retention, understand satisfaction, or analyze member engagement. ASAE partnered with Association Analytics to integrate all data into a consolidated architecture for analysis.
Higher Logic
AUGUST 9, 2018
With nuclear medicine and molecular imaging rapidly expanding, it’s critical that The Society of Nuclear Medicine and Molecular Imaging’s (SNMMI) members stay informed about the new therapies, devices, and drugs that are redefining the way patient care is managed.
Wild Apricot
JUNE 13, 2009
Tags: Non-profit technology General non-profit interest nptech online community Social networking case studies Non-profit Communications membership websites social media
SocialFish
FEBRUARY 21, 2012
Case Study From the Trenches ImplementationThis post originally appeared on the Realtime Report. Author Tonia Ries kindly agreed to let me repost it here, ’cause it’s just that good. PediaStaff is not an association, however its target audience – pediatric therapists – are a classic example of the kind of target audience an association might have. PediaStaff is a staffing firm that specializes in recruiting and placing pediatric therapists.
SocialFish
MARCH 5, 2014
Her clients have included MazdaUSA, SRI International, DS Cases, Share Our Strength and Taco Bell. Related Posts How to Lead Your Way to a Social Organization [Case Study] Have you crossed the mobile threshold? Case Study Content Strategy Featured From the Trenches Implementation Useful Data Guest post by Amanda Sides.
Wild Apricot
AUGUST 25, 2009
Tags: Fundraising nptech case studies Non-profit Communications
Association Adviser
MAY 19, 2014
A new case study by Naylor on MHEDA’s use of video highlights how video can be used to serve a variety of association challenges, including member engagement, recruitment and retention; member services such as training and continuing education; and how to raise awareness of advocacy and campaign issues. To see some of the challenges and considerations MHEDA faced when integrating video into their communications platform, read the full case study.
Wild Apricot
FEBRUARY 16, 2009
Tags: Associations Membership management websites membership online community case studies nptech
Jamie Notter
NOVEMBER 19, 2013
The November/December issue of Associations Now Magazine has an awesome story about Fitness Australia and the way they have built a successful organization around an intentional culture. I was proud to be a part of that work, helping them with their performance review system and a different process for hiring, but the article explains the bigger picture and the other elements that contribute to the culture (like their internal meeting structure and the use of social tools like Yammer).
SocialFish
JUNE 21, 2011
This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book. If you have a case study to share, from the angle of any of the “big ideas” in our little book, please contact us. Association Case Studies Open Community
SocialFish
JANUARY 7, 2009
More than you can shake a stick at. And our very own Association Social Media Wiki makes the list!
Associations Now
OCTOBER 3, 2013
The post Case Study: Virtual Mentoring Using LinkedIn appeared first on Associations Now How one association delved into the world of e-mentoring to offer its members an accessible and flexible career-management program. Nowadays you can pay your bills, buy your groceries, get a degree, and even see a therapist online. So, it’s no wonder that mentoring can also now be done digitally.
Higher Logic
OCTOBER 16, 2018
Dave : Well, when you find people who are passionate about similar things, in this case, teaching, you tend to bond quickly. Where can educators around the globe find resources, advice, networking, and support when they need it? There was never one dedicated space that offered a sense of community beyond the walls of a school building or district. Connecting was difficult - until the Discovery Educator Network (DEN).
SocialFish
FEBRUARY 14, 2019
PediaStaff is a staffing firm that specializes in recruiting and placing pediatric therapists. The company’s VP of brand management and interactive content Heidi Kay, who is also a partner and co-founder, signed PediaStaff up for Pinterest in August of 2011. Today, the PediaStaff account on Pinterest has more than 12,000 followers.
Wild Apricot
NOVEMBER 12, 2008
As a slew of marketing studies remind us, most people make the Internet their first stop when they're looking for information. Getting online is no longer a "frill" for nonprofits, but a necessity — especially in a tough economy — and epecially for a small organization on a tight budget. Here, interim director Welthy Soni-Myers gives us a glimpse behind the scenes of Virginia Microenterprise Network, where she's working on a new website.( read more
SocialFish
JULY 17, 2012
Many of us are solo or small law firm practitioners, so the ability to bounce ideas off colleagues, discuss a difficult case, or exchange law practice management tips is crucial. Case Study Featured From the Trenches Implementation Open Community Social LearningLindsay Curcio is an attorney who has been practicing immigration law since 1990. In addition to her practice, Lindsay is an adjunct professor of immigration law at New York Law School.
Wild Apricot
SEPTEMBER 25, 2008
Many of us are familiar with the Meals on Wheels concept - to deliver nutritious and affordable meals to people in need: seniors, convalescents, and people living with disabilities. In desperate need of a new facility in which to prepare all those meals, Calgary Meals on Wheels has just launched a major capital campaign - and a new website. We asked Leann Hackman-Carty to tell us about it.( read more
SocialFish
AUGUST 22, 2016
Defining Engagement One Year On: An Ongoing Case Study. Defining Engagement One Year On: A Case Study from WorkXO. Were you at #ASAE16 ? Joe Vallina and Natasha Bethea of the American Nurses Association joined me to share progress on our massive engagement project. Slides are below! In 2014, the American Nurses Association started a cross-functional, collaborative project to define member engagement and identify better ways to provide member value.
Higher Logic
SEPTEMBER 11, 2018
Since its founding only 12 years ago, Jama Software has made a huge impact in the product development software market. With clients like SpaceX, Caterpillar, Boeing, and NASA, Jama Software helps companies developing life-and-economy-critical products keep a system of record and action. After Jama launched an online community, the staff has seen their community become the best resource for all things Jama, from customer support to product improvement. Meeting their customers’ unique needs.
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