INDUSTRY INSIGHTS YOUR PEERS ARE READING
There are times when our members want an unfettered creative license to pick their path but, there are many times when our members just want to know what to do. Our members feel anxiety when they do not know where to go during a conference. MORE
Ideas to help you engage, empower and retain members. Being Thoughtful Takes a Minute… June 12th, 2012 | Posted in Member Engagement + Retention. I’ve written about personalizing the member experience for years now but Chris Brogan reminded me in his weekly newsletter just how far personalization can go. In his newsletter he wrote about how the folks at Social Media Camp in Victoria, British Columbia made his experience memorable. MORE
Four ways an online community modernizes your association written by guest Andy Steggles from Higher Logic MORE
The technology will keep getting better, but for now, the experience is lacking. Associations are better positioned than just about any other organization to fulfill our member’s need to be seen. Our members are self-centered [that is okay, we all are!]. MORE
Association Marketing Strategy Member ExperienceWhat color is your association’s logo? Was it something that was inherited from your founding or did you recently rebrand? MORE
A meeting planner said to me, “the whole conference experience is decided in the first 10 seconds”. But, attendees are assessing the experience. Typically great experiences cost money, right? Not all experiences have to, especially these. MORE
Could the same concept apply to building a community for your customers or members on social media? You have more engagement with your customers/members. You can try to engage your customers or members, but everyone else is also there. You can protect your members’ data. MORE
The post 3 New Year’s resolutions to improve your association members’ experience. Membership & Marketing Member Retention Professional DevelopmentIf you’re anything like me, coming up with New Year’s resolutions can be overwhelming and anxiety-ridden, not to mention their failure is often accompanied by evidence. I only have to look over my shoulder at the elliptical in my office to spot a failed resolution of 2016. However, it doesn’t have to be this way. MORE
More associations than ever are adopting online community platforms for their members. Today, we welcome a guest post from Andy Steggles at Higher Logic. To learn more about the power of online communities, visit www.higherlogic.com. MORE
A member’s experience with your association or nonprofit used to look different. Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago. MORE
It is incredibly gratifying for associations to see a spike in event attendance, as participation plays a valuable role in their impact, but poor event management can cause your members to disengage. The better the experience, the more likely you are to talk about it (cue the FOMO ). MORE
Three technology innovations associations should embrace for a better member experience. How can your association deliver the experience your members have come to expect? As a member-based organization, how can your association go about embracing innovation? MORE
The online community stats are broken down into these categories: Benefits of Community for Community Members. Benefits of Community for Community Members. 63% of communities empower members frequently or all of the time, in the following ways: Asking questions (76%). MORE
Email Communication Membership Management Software Member ExperienceI’m attending a wedding next month. MORE
A delightful member experience doesn’t have to flashy, highly technological, or expensive which is good because your smaller association or your chapters may not be able to afford expensive options. A very pleasant member experience can just be human. MORE
But our members see it. What Every CEO Needs to Know About Member Engagement. Debugging Your Members’ Experience. What is the job of the IRS? It is to collect taxes to fund the work of the US government. MORE
Sometimes we have to tell people things we do not think we should have to say to them: The vibrant association is dynamic because members like you tell professionals like you all about the association. Welcome new members, they are scared. Related: Members want to be seen. MORE
Your association membership is boosted by your members seeking credibility, professional development, competitive advantages and ways to give back. But, one of the primary reasons members join your association is for networking opportunities. MORE
Think for a minute about all of the ways your members interact with others – social media channels, messaging apps, and your online community, just to name a few. The post Social engagement for a great member experience appeared first on YourMembership. Membership & Marketing Online Community Member Engagement SocialLink MORE
You’re already trying to provide a positive customer or member experience, and maintain strong communications with them. Let’s start with that first part, about the experience. Put Experience First. Personalize the Member Experience. MORE
Struggling to get members engaged? When associations struggle to get members engaged, they often search for practical solutions like these, special tricks for getting members’ attention. Of course, once members do get involved, they’re more likely to stay with you. MORE
Where and when does the staff get the busiest and how is that member experience during busy times? Related: Experiences you cannot measure might matter more. What every CEO needs to know about member engagement. Our member’s automatic minds do not want to be engaged. MORE
Participating in a conference or chapter event or the board meeting or video chat for the first time can be anxiety producing for members. As you onboard your new members think about how to prepare them to fit in. Do your members wear suits every day except Hawaiian shirt Friday? MORE
Member retention rates are falling, or perhaps they just are not rising. Or your new member renewal rate is far below the average member renewal rate. Or members join but they do not move up in the engagement hierarchy. Once again talk to members. MORE
Once again, knowledge of a community language helps people feel like they are an integral part of the group, fostering a stronger sense of member or customer loyalty. Disney refers to all of their staff as cast members and their engineers as “Imagineers.” MORE
Training Membership Management Software AMS Software Member ExperienceHow many times have you heard someone say that they want to make a difference? MORE
Wouldn’t it be awesome if you could customize everything little thing you did for your members? We’re talking content, meetings, events - the whole member experience. But that’s not to say you can’t customize your member experience at all. MORE
Businesses that deliver a cluttered customer experience have likely fallen victim to short-sighted temptations. Associations can avoid the same fate by fending off the forces that put other goals ahead of member needs. And that the association itself belongs to the members , anyway. MORE
Change your member’s profile photos to show a special banner, such as MVP, so it’s clear that your volunteers are some of the most valuable members of your association. Add a permanent, rotating leadership role or board member position for your volunteers. MORE
We have all felt the frustration of knowing that our members only remember a fraction of the benefits they are entitled to. The benefits list is hard to remember but the experiences our members have are easy to remember. Move membership from a transaction to an experience. MORE
The world is moving toward experiences … are associations focusing enough on member experiences? But what we are building with artificial reality is an internet of experiences.” Virtual reality, I hear, is far better when you experience it with someone else. MORE
Associations can use the Storify tool to quickly and efficiently gather social posts into online stories that highlight the member experience. The stream of posts became a way to highlight RTDNA members doing the grueling and challenging work of covering a category three hurricane. MORE
I met a really unusual member today. After having a bad first conference experience most members don’t attend again. After having a bad chapter event experience most members don’t go again. Not this member. MORE
How many meaningful connections does each member make during the conference? Are you wondering how that can be when members share the same profession or same title or same industry? From our member’s point of view there is actually a lot of variation. MORE
Wondering how to keep your members around forever? Here are 9 ways you can improve their member experience of your organization and engage your members more than ever MORE
If you have ever had the experience of attending a meeting, conference or session where you saw the other participants respond enthusiastically, only to try that very same thing back on your home turf and get a lukewarm response you’ll know what I mean. Experiences are not a moment in time. MORE
One of the big questions Todd asked me was about the challenges facing organizations today; especially as it pertains to experience for their customers or members. What Challenges Are Facing Associations As It Pertains to Customer Experience? Understanding Data I think one big challenge organizations face in building the right member experience is in figuring out how to use the data associations already have. What does that experience feel like to the customer? MORE
It’s a fact that a member’s decision to renew is profoundly influenced by their experience when they first join – is your association fueling exceptional new-member experiences? See why engaging new members within 3 days to 3 weeks is critical. MORE
Whether you’re a community builder or a community member, online or in person, I truly believe we could all stand to learn a thing (or ten) from how the Burning Man community operates. Each member has something unique to offer. Are you treating your members like real people? MORE
When engaged members personally identify with their chosen profession, they are likely to describe their association with words like these. When your members are talking about the association, are they using words like home, family, and community? The member self-confidence trap. MORE
For companies, it is the foundation of every experience. Considering that many modern-day consumers want to make a real and meaningful difference with their dollar, why not tune into that and involve your customers or members in the opportunity to do so? Purpose – what is it? MORE
Member Experience Related Topics Smooth The Path
MARCH 14, 2019
Member retention rates are falling, or perhaps they just are not rising. Or your new member renewal rate is far below the average member renewal rate. Or members join but they do not move up in the engagement hierarchy. Once again talk to members.
YourMembership Blog
MARCH 9, 2017
Your association membership is boosted by your members seeking credibility, professional development, competitive advantages and ways to give back. But, one of the primary reasons members join your association is for networking opportunities.
YourMembership Blog
JANUARY 17, 2019
Think for a minute about all of the ways your members interact with others – social media channels, messaging apps, and your online community, just to name a few. The post Social engagement for a great member experience appeared first on YourMembership. Membership & Marketing Online Community Member Engagement SocialLink
Wild Apricot
MAY 2, 2019
Wondering how to keep your members around forever? Here are 9 ways you can improve their member experience of your organization and engage your members more than ever
Smooth The Path
MAY 22, 2016
If you have ever had the experience of attending a meeting, conference or session where you saw the other participants respond enthusiastically, only to try that very same thing back on your home turf and get a lukewarm response you’ll know what I mean. Experiences are not a moment in time.
Smooth The Path
JUNE 14, 2016
The world is moving toward experiences … are associations focusing enough on member experiences? But what we are building with artificial reality is an internet of experiences.” Virtual reality, I hear, is far better when you experience it with someone else.
|
KiKi L'Italien's Acronym Soup
MARCH 23, 2015
One of the big questions Todd asked me was about the challenges facing organizations today; especially as it pertains to experience for their customers or members. What Challenges Are Facing Associations As It Pertains to Customer Experience? Understanding Data I think one big challenge organizations face in building the right member experience is in figuring out how to use the data associations already have. What does that experience feel like to the customer?
GrowthZone
OCTOBER 9, 2018
It’s a fact that a member’s decision to renew is profoundly influenced by their experience when they first join – is your association fueling exceptional new-member experiences? See why engaging new members within 3 days to 3 weeks is critical.
Associations Now
SEPTEMBER 15, 2017
Associations can use the Storify tool to quickly and efficiently gather social posts into online stories that highlight the member experience. The stream of posts became a way to highlight RTDNA members doing the grueling and challenging work of covering a category three hurricane.
Nimble AMS
APRIL 22, 2019
Three technology innovations associations should embrace for a better member experience. How can your association deliver the experience your members have come to expect? As a member-based organization, how can your association go about embracing innovation?
YourMembership Blog
JUNE 12, 2012
Ideas to help you engage, empower and retain members. Being Thoughtful Takes a Minute… June 12th, 2012 | Posted in Member Engagement + Retention. I’ve written about personalizing the member experience for years now but Chris Brogan reminded me in his weekly newsletter just how far personalization can go. In his newsletter he wrote about how the folks at Social Media Camp in Victoria, British Columbia made his experience memorable.
|
|
YourMembership Blog
JANUARY 5, 2018
The post 3 New Year’s resolutions to improve your association members’ experience. Membership & Marketing Member Retention Professional DevelopmentIf you’re anything like me, coming up with New Year’s resolutions can be overwhelming and anxiety-ridden, not to mention their failure is often accompanied by evidence. I only have to look over my shoulder at the elliptical in my office to spot a failed resolution of 2016. However, it doesn’t have to be this way.
Smooth The Path
JANUARY 6, 2016
We have all felt the frustration of knowing that our members only remember a fraction of the benefits they are entitled to. The benefits list is hard to remember but the experiences our members have are easy to remember. Move membership from a transaction to an experience.
Smooth The Path
APRIL 5, 2016
I met a really unusual member today. After having a bad first conference experience most members don’t attend again. After having a bad chapter event experience most members don’t go again. Not this member.
Smooth The Path
JUNE 5, 2016
How many meaningful connections does each member make during the conference? Are you wondering how that can be when members share the same profession or same title or same industry? From our member’s point of view there is actually a lot of variation.
Associations Now
OCTOBER 12, 2016
Struggling to get members engaged? When associations struggle to get members engaged, they often search for practical solutions like these, special tricks for getting members’ attention. Of course, once members do get involved, they’re more likely to stay with you.
Membersuite
APRIL 12, 2017
More associations than ever are adopting online community platforms for their members. Today, we welcome a guest post from Andy Steggles at Higher Logic. To learn more about the power of online communities, visit www.higherlogic.com.
Smooth The Path
JUNE 20, 2019
When engaged members personally identify with their chosen profession, they are likely to describe their association with words like these. When your members are talking about the association, are they using words like home, family, and community? The member self-confidence trap.
MembersClicks
JANUARY 23, 2017
Wouldn’t it be awesome if you could customize everything little thing you did for your members? We’re talking content, meetings, events - the whole member experience. But that’s not to say you can’t customize your member experience at all.
Higher Logic
JUNE 13, 2019
The online community stats are broken down into these categories: Benefits of Community for Community Members. Benefits of Community for Community Members. 63% of communities empower members frequently or all of the time, in the following ways: Asking questions (76%).
Associations Now
MARCH 16, 2016
Businesses that deliver a cluttered customer experience have likely fallen victim to short-sighted temptations. Associations can avoid the same fate by fending off the forces that put other goals ahead of member needs. And that the association itself belongs to the members , anyway.
Smooth The Path
APRIL 9, 2019
But our members see it. What Every CEO Needs to Know About Member Engagement. Debugging Your Members’ Experience. What is the job of the IRS? It is to collect taxes to fund the work of the US government.
Membersuite
APRIL 12, 2017
Four ways an online community modernizes your association written by guest Andy Steggles from Higher Logic
Higher Logic
MAY 16, 2019
A member’s experience with your association or nonprofit used to look different. Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.
Higher Logic
APRIL 4, 2019
Once again, knowledge of a community language helps people feel like they are an integral part of the group, fostering a stronger sense of member or customer loyalty. Disney refers to all of their staff as cast members and their engineers as “Imagineers.”
Socious
OCTOBER 31, 2016
Association Marketing Strategy Member ExperienceWhat color is your association’s logo? Was it something that was inherited from your founding or did you recently rebrand?
Higher Logic
FEBRUARY 28, 2019
It is incredibly gratifying for associations to see a spike in event attendance, as participation plays a valuable role in their impact, but poor event management can cause your members to disengage. The better the experience, the more likely you are to talk about it (cue the FOMO ).
Higher Logic
NOVEMBER 29, 2018
Whether you’re a community builder or a community member, online or in person, I truly believe we could all stand to learn a thing (or ten) from how the Burning Man community operates. Each member has something unique to offer. Are you treating your members like real people?
Smooth The Path
MARCH 21, 2019
Where and when does the staff get the busiest and how is that member experience during busy times? Related: Experiences you cannot measure might matter more. What every CEO needs to know about member engagement. Our member’s automatic minds do not want to be engaged.
Smooth The Path
MARCH 29, 2018
A meeting planner said to me, “the whole conference experience is decided in the first 10 seconds”. But, attendees are assessing the experience. Typically great experiences cost money, right? Not all experiences have to, especially these.
Smooth The Path
DECEMBER 13, 2018
There are times when our members want an unfettered creative license to pick their path but, there are many times when our members just want to know what to do. Our members feel anxiety when they do not know where to go during a conference.
Higher Logic
JUNE 6, 2019
Could the same concept apply to building a community for your customers or members on social media? You have more engagement with your customers/members. You can try to engage your customers or members, but everyone else is also there. You can protect your members’ data.
Higher Logic
AUGUST 15, 2017
Change your member’s profile photos to show a special banner, such as MVP, so it’s clear that your volunteers are some of the most valuable members of your association. Add a permanent, rotating leadership role or board member position for your volunteers.
Smooth The Path
MARCH 5, 2019
Participating in a conference or chapter event or the board meeting or video chat for the first time can be anxiety producing for members. As you onboard your new members think about how to prepare them to fit in. Do your members wear suits every day except Hawaiian shirt Friday?
Smooth The Path
NOVEMBER 6, 2018
Sometimes we have to tell people things we do not think we should have to say to them: The vibrant association is dynamic because members like you tell professionals like you all about the association. Welcome new members, they are scared. Related: Members want to be seen.
Higher Logic
DECEMBER 14, 2017
You’re already trying to provide a positive customer or member experience, and maintain strong communications with them. Let’s start with that first part, about the experience. Put Experience First. Personalize the Member Experience.
Socious
OCTOBER 10, 2016
Email Communication Membership Management Software Member ExperienceI’m attending a wedding next month.
Smooth The Path
OCTOBER 30, 2018
The technology will keep getting better, but for now, the experience is lacking. Associations are better positioned than just about any other organization to fulfill our member’s need to be seen. Our members are self-centered [that is okay, we all are!].
Socious
OCTOBER 26, 2016
Training Membership Management Software AMS Software Member ExperienceHow many times have you heard someone say that they want to make a difference?
Higher Logic
APRIL 18, 2019
For companies, it is the foundation of every experience. Considering that many modern-day consumers want to make a real and meaningful difference with their dollar, why not tune into that and involve your customers or members in the opportunity to do so? Purpose – what is it?
63 
Let's personalize your content