INDUSTRY INSIGHTS YOUR PEERS ARE READING
Blogging FAQs. It may seem like blogs are taking over the world. Everywhere you look, blogs, blogs, and more blogs. Today, anyone can be a blogger as long as they have something to say. You may be wondering what this has to do with associations? The answer: everything. MORE
In our October update we look at the new member app on Android, member location mapping, and some support FAQs. newsletter update october growth-summit location-mapping app-for-members MORE
Start with some basic background and history and fold in some Staff and Member FAQs. Comb your sent folder and your community site for those FAQs, Code of Conduct, and special instructions for volunteers or super users. MORE
Whether it’s tagged discussions, FAQ pages, a detailed member directory or well-placed videos and articles, these various touch points will act as an extension of your onboarding experience. MORE
Consumer outcry over the potential health effects of microbeads in toothpaste has led a major brand to remove them from its products, though the American Dental Association still gives the tiny exfoliating particles its OK. But environmentalists say they pose a different kind of hazard. MORE
Today, we’re going over the basics: CAE FAQs and what you need to know: association management association leadership ASAE Small Staff ChatterIf you’ve been in the association industry for a while, you’ve likely heard about the Certified Association Executive (CAE) program. MORE
on Facebook, there is a process in place and a standard FAQ to point not just that individual to, but anyone else who might be lurking on the Facebook page and wondering the same thing. MORE
An FAQ from ABA says they “have seen no evidence that the hacker has also accessed credit card or other personal financial information.” MORE
Creating content (blogs, FAQs, white papers, webinars). If you feel like you’re caught trying to go upstream in a surging metrics river, you’re not alone. But we do have to measure our community activity and member behavior to get a handle on customer satisfaction. MORE
Low hanging fruit: Start with your member or potential member FAQ’s. Hint: FAQ’s also offer your great direction for social media, video, and PR content. MORE
In a related FAQ, the agency notes that payment-card networks don’t comply with the Electronic Fund Transfer Act if the new payment terminals installed in retail stores require that payments are routed through a specific payment processor. “A MORE
That the IMA did not create a FAQ for this announcement is a huge unforced error in my mind. What might a FAQ include? Imagine you are leaders of an important community institution, one some might even describe as beloved. MORE
Of course, you can always send your members a link to one of SilkStart’s FAQs from our extensive support section. If your members have questions that are not covered in the FAQs, please let us know ! As the administrator of an association, you can expect that your members will occasionally come to you when they encounter issues. Although you may not have any experience providing support, not to worry, you will do great! MORE
The basics include a welcome program and onboarding process, programmatic outreach, access to support documents and a robust FAQ section. The importance of the community builder within an organization has grown tremendously. MORE
Format: He has organized this resource in a Google document — his slides, FAQ, and links are on one page. Jeremy Caplan is the Director of Education, Tow-Knight Center Entrepreneurial Journalism and an amazing teacher. MORE
Think of it like making an FAQ for your event. Volunteers are integral to the success of most association-hosted events. However, it can be time consuming to get your volunteers up-to-speed, monitor them, and collect their feedback. Que the hair-pulling. MORE
“[N]ot all providers rely on the same method of communication,” AHIP writes in a FAQ on the partner directory. A major trade group for health insurance providers is developing a new program to provide families with accurate information about plans. MORE
With that same idea in mind of providing people with lots of information and ensuring all attendees have the best onsite experience possible, earlier this week the Event Service Professionals Association (ESPA) introduced a new resource called “Project Access: Accessible Meetings FAQs.”. MORE
A list of questions : These are typically called “FAQ” or frequently asked questions and are a standard category of web site content. What I love about FAQs is that you can easily transform them in Social FAQ s by adding real questions asked by your audience. MORE
Upgrading From FAQs to Proactive Advice. These include supplementing documented FAQs with updated information culled from user-generated discussion forums, training virtual agents to support more natural conversations and using analytics tools to track the effectiveness of knowledge usage. MORE
You can find tips and tricks for crafting winning stories and getting out the vote in the FAQ section on the #MyGivingStory site. I am thrilled to be a judge for #MyGivingStory 2018! MORE
We envision “GMIC—A Council of CIC,” to be the place for these entities to come together and for GMIC to be the go-to resource for neutral and credible sustainability resources, information, and community for the broader event industry,” GMIC stated in a list of FAQs about the merger on its website. MORE
No matter what priority-points system you adopt, be sure to create documents that describe how it works and FAQs. Your Points System Should Influence Current Spend Decisions. Like any storefront business, exhibitor booth selection is heavily influence by three factors: location, location, location. Most trade-show organizers use a priority-points system to help determine the order of booth-space selection for next year’s expo and their system has been in place for quite a while. MORE
If you have documents on best practices, or FAQs, or any other types of information that people often ask for, then post them to the community. Most people expect that online communities are like instant mashed potatoes — just add water and away you go. That is, I’ve seen a a number of cases in which the online community is set up, the invitations are sent out, and then everyone sits back and waits expectantly for the community to appear. MORE
” The groups released an FAQ [PDF] noting some of the reasons for the merger—particularly NCSA’s limited resources and reliance on volunteer leadership to manage its benefits, annual meeting, and networking events. MORE
“The technology uses a Knowledge Base (KB) which you maintain by writing articles that answer common questions, like FAQs. Don’t be afraid of using automation to ease customer service interactions. Associations everywhere are using AI to make their processes more efficient. We’ve all heard by now of the radical potential of AI , but it can be hard to connect the dots from these big ideas to small practical steps. MORE
Learn more at the organization’s FAQ page. Looking to Join In? MORE
First-time nonprofit managers can often use a bit of guidance from more experienced colleagues, as well as the answers to specific questions. The problem is, there just aren't enough mentors to go around, and perhaps this is especially so in the nonprofit sector where resources are stretched to the limit. What's the solution? Well, Third Sector New England believes it's found a partial solution at any rate.( read more MORE
a list of world record-holders , and an FAQ for those wondering if they’re being tricked. Despite being an art practiced by relatively few people, sword swallowing has an association of its own—the Sword Swallowers Association International, which has been active for the past 15 years. MORE
The report suggests that the sites reviewed could offer more online form ‘prompts’ and FAQ sections. I recently came across Pedalo’s report which examines user experience (UX) on UK membership body sites and thought I would share some of the insights. MORE
Fill your community with self-service tools including detailed product documentation in file libraries, FAQ pages, and help forums where customers can post questions for their peers to answer. A five percent increase in customer retention can increase business profits by 25 percent. MORE
Include an FAQ page with detailed information on how members can make the most out of their membership: what features are available, when/where are meetings, how can they connect with other members, etc. Membership Software Association Management Software. Solutions. Associations. Nonprofits + Foundations. Chambers + EDCs. Corporate + Social. Education + Alumni. Advantages. Branding. Control. Add-On Products. Support. Pricing. Company. News + Press. Customers. Technology. Management Team. MORE
FAQ’s are a great starting point for topics. Once considered a fad, content marketing has proven it’s “King” and shows no signs of slowing down. MORE
FAQ from @Informz on the Canadian Anti-Spam Legislation (CASL) taking effect 7/1. Following an MMCC presentation on content marketing, an association communications pro explains why what works for for-profits may not for nonprofits. MORE
FAQ’s. I have yet to include an FAQ section, but that is next on my to-do list. “The devil is in the details.” That never rang any truer for me than when I needed to document a marketing campaign for the first time. Indeed, the devil is in those many, many details, and I learned a lot about not letting anything slip through the cracks. Last month we launched some redesigned campaigns for our marketing automation tools. MORE
We continue to add additional FAQ help resources, as well as help assistance you can access directly from your SilkStart dashboard. Each month we like to release an update of the highlights of what we’ve been working on and how the product is improving. Here’s what we launched since we last updated you. Help Widget: Access support resources directly through your SilkStart network from wherever you are are working in SilkStart. Still have a question? MORE
I have some membership FAQs my clients have asked me over the years that I’ll address, but you might have questions too, and might want the opportunity to ask them in an anonymous setting (rather than on ASAE’s Collaborate community or other public forum). You’ve got questions – I (may) have answers! Now that the Membership 101 Series has concluded, it occurred to me that folks might have some more questions about membership I didn’t think to address. MORE
100 This proposal would allow us to accelerate the development and delivery of resources relevant to our members and students, speak for the public interest with an even stronger voice, and help businesses and people succeed,” CIMA said in an FAQ on its website. MORE
FAQs and automated answering systems serve as replacements for customer service. One size fits all FAQs will not help build desired loyalty. Sadly, and all too commonly, many associations appear to suffer from the equivalent of attention deficit disorder. MORE
After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” Jones says. MORE
The tip sheets are designed in a FAQ-like format and provide information tailored to several student population segments, including foster or homeless youth, single parents, and military members. MORE
And having your FAQs in one place saves time for you and your colleagues. We are busy people. And there is a constant battle for our attention. Some people tend to spend their time on Facebook and others on Instagram. MORE
webinars, on-site training options, videos, searchable FAQs, forums, etc.). online chat, phone, email, online FAQs, etc.). It’s critical for associations to make an “apples to apples” comparison of association management systems when researching new software. MORE
FAQ Related Topics Associations Now
SEPTEMBER 11, 2018
After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” Jones says.
MembersClicks
JUNE 19, 2017
Today, we’re going over the basics: CAE FAQs and what you need to know: association management association leadership ASAE Small Staff ChatterIf you’ve been in the association industry for a while, you’ve likely heard about the Certified Association Executive (CAE) program.
Wild Apricot Blog
NOVEMBER 23, 2008
First-time nonprofit managers can often use a bit of guidance from more experienced colleagues, as well as the answers to specific questions. The problem is, there just aren't enough mentors to go around, and perhaps this is especially so in the nonprofit sector where resources are stretched to the limit. What's the solution? Well, Third Sector New England believes it's found a partial solution at any rate.( read more
Wild Apricot Blog
OCTOBER 30, 2018
In our October update we look at the new member app on Android, member location mapping, and some support FAQs. newsletter update october growth-summit location-mapping app-for-members
Spark Consulting
SEPTEMBER 19, 2018
I have some membership FAQs my clients have asked me over the years that I’ll address, but you might have questions too, and might want the opportunity to ask them in an anonymous setting (rather than on ASAE’s Collaborate community or other public forum). You’ve got questions – I (may) have answers! Now that the Membership 101 Series has concluded, it occurred to me that folks might have some more questions about membership I didn’t think to address.
Beth Kanter's Blog
NOVEMBER 13, 2018
You can find tips and tricks for crafting winning stories and getting out the vote in the FAQ section on the #MyGivingStory site. I am thrilled to be a judge for #MyGivingStory 2018!
GrowthZone
SEPTEMBER 11, 2018
Low hanging fruit: Start with your member or potential member FAQ’s. Hint: FAQ’s also offer your great direction for social media, video, and PR content.
Higher Logic
NOVEMBER 28, 2017
And having your FAQs in one place saves time for you and your colleagues. We are busy people. And there is a constant battle for our attention. Some people tend to spend their time on Facebook and others on Instagram.
Associations Now
AUGUST 25, 2016
” The groups released an FAQ [PDF] noting some of the reasons for the merger—particularly NCSA’s limited resources and reliance on volunteer leadership to manage its benefits, annual meeting, and networking events.
Optimist Consulting
JANUARY 26, 2017
The report suggests that the sites reviewed could offer more online form ‘prompts’ and FAQ sections. I recently came across Pedalo’s report which examines user experience (UX) on UK membership body sites and thought I would share some of the insights.
SilkStart
SEPTEMBER 13, 2017
Of course, you can always send your members a link to one of SilkStart’s FAQs from our extensive support section. If your members have questions that are not covered in the FAQs, please let us know ! As the administrator of an association, you can expect that your members will occasionally come to you when they encounter issues. Although you may not have any experience providing support, not to worry, you will do great!
GrowthZone
SEPTEMBER 27, 2017
webinars, on-site training options, videos, searchable FAQs, forums, etc.). online chat, phone, email, online FAQs, etc.). It’s critical for associations to make an “apples to apples” comparison of association management systems when researching new software.
Higher Logic
JANUARY 11, 2018
FAQ’s. I have yet to include an FAQ section, but that is next on my to-do list. “The devil is in the details.” That never rang any truer for me than when I needed to document a marketing campaign for the first time. Indeed, the devil is in those many, many details, and I learned a lot about not letting anything slip through the cracks. Last month we launched some redesigned campaigns for our marketing automation tools.
Higher Logic
AUGUST 30, 2016
Start with some basic background and history and fold in some Staff and Member FAQs. Comb your sent folder and your community site for those FAQs, Code of Conduct, and special instructions for volunteers or super users.
Higher Logic
NOVEMBER 30, 2016
Creating content (blogs, FAQs, white papers, webinars). If you feel like you’re caught trying to go upstream in a surging metrics river, you’re not alone. But we do have to measure our community activity and member behavior to get a handle on customer satisfaction.
Beth Kanter's Blog
SEPTEMBER 26, 2013
A list of questions : These are typically called “FAQ” or frequently asked questions and are a standard category of web site content. What I love about FAQs is that you can easily transform them in Social FAQ s by adding real questions asked by your audience.
Higher Logic
DECEMBER 19, 2017
FAQ’s are a great starting point for topics. Once considered a fad, content marketing has proven it’s “King” and shows no signs of slowing down.
SocialFish
MAY 4, 2015
Upgrading From FAQs to Proactive Advice. These include supplementing documented FAQs with updated information culled from user-generated discussion forums, training virtual agents to support more natural conversations and using analytics tools to track the effectiveness of knowledge usage.
SilkStart
JANUARY 9, 2017
Check out our Directory Getting Started guide , or browse all directory-related FAQs for more information. Your member directory should be more than just a list of names.
Higher Logic
NOVEMBER 17, 2016
Whether it’s tagged discussions, FAQ pages, a detailed member directory or well-placed videos and articles, these various touch points will act as an extension of your onboarding experience.
SilkStart
DECEMBER 18, 2017
We continue to add additional FAQ help resources, as well as help assistance you can access directly from your SilkStart dashboard. Each month we like to release an update of the highlights of what we’ve been working on and how the product is improving. Here’s what we launched since we last updated you. Help Widget: Access support resources directly through your SilkStart network from wherever you are are working in SilkStart. Still have a question?
Higher Logic
JULY 25, 2017
Fill your community with self-service tools including detailed product documentation in file libraries, FAQ pages, and help forums where customers can post questions for their peers to answer. A five percent increase in customer retention can increase business profits by 25 percent.
Beth Kanter's Blog
JUNE 24, 2015
Format: He has organized this resource in a Google document — his slides, FAQ, and links are on one page. Jeremy Caplan is the Director of Education, Tow-Knight Center Entrepreneurial Journalism and an amazing teacher.
Associations Now
JUNE 20, 2014
FAQ from @Informz on the Canadian Anti-Spam Legislation (CASL) taking effect 7/1. Following an MMCC presentation on content marketing, an association communications pro explains why what works for for-profits may not for nonprofits.
Associations Now
APRIL 24, 2017
a list of world record-holders , and an FAQ for those wondering if they’re being tricked. Despite being an art practiced by relatively few people, sword swallowing has an association of its own—the Sword Swallowers Association International, which has been active for the past 15 years.
Higher Logic
NOVEMBER 19, 2015
The basics include a welcome program and onboarding process, programmatic outreach, access to support documents and a robust FAQ section. The importance of the community builder within an organization has grown tremendously.
Velvet Chainsaw
NOVEMBER 10, 2014
FAQs and automated answering systems serve as replacements for customer service. One size fits all FAQs will not help build desired loyalty. Sadly, and all too commonly, many associations appear to suffer from the equivalent of attention deficit disorder.
Associations Now
NOVEMBER 18, 2016
In a related FAQ, the agency notes that payment-card networks don’t comply with the Electronic Fund Transfer Act if the new payment terminals installed in retail stores require that payments are routed through a specific payment processor. “A
Associations Now
NOVEMBER 3, 2015
This proposal would allow us to accelerate the development and delivery of resources relevant to our members and students, speak for the public interest with an even stronger voice, and help businesses and people succeed,” CIMA said in an FAQ on its website.
AssociCom
JULY 11, 2011
If you have documents on best practices, or FAQs, or any other types of information that people often ask for, then post them to the community. Most people expect that online communities are like instant mashed potatoes — just add water and away you go. That is, I’ve seen a a number of cases in which the online community is set up, the invitations are sent out, and then everyone sits back and waits expectantly for the community to appear.
Idea Architects
DECEMBER 14, 2014
That the IMA did not create a FAQ for this announcement is a huge unforced error in my mind. What might a FAQ include? Imagine you are leaders of an important community institution, one some might even describe as beloved.
SocialFish
NOVEMBER 3, 2011
on Facebook, there is a process in place and a standard FAQ to point not just that individual to, but anyone else who might be lurking on the Facebook page and wondering the same thing.
Associations Now
AUGUST 21, 2017
The tip sheets are designed in a FAQ-like format and provide information tailored to several student population segments, including foster or homeless youth, single parents, and military members.
SilkStart
NOVEMBER 3, 2016
Think of it like making an FAQ for your event. Volunteers are integral to the success of most association-hosted events. However, it can be time consuming to get your volunteers up-to-speed, monitor them, and collect their feedback. Que the hair-pulling.
Associations Now
MARCH 28, 2016
“[N]ot all providers rely on the same method of communication,” AHIP writes in a FAQ on the partner directory. A major trade group for health insurance providers is developing a new program to provide families with accurate information about plans.
Velvet Chainsaw
SEPTEMBER 29, 2016
No matter what priority-points system you adopt, be sure to create documents that describe how it works and FAQs. Your Points System Should Influence Current Spend Decisions. Like any storefront business, exhibitor booth selection is heavily influence by three factors: location, location, location. Most trade-show organizers use a priority-points system to help determine the order of booth-space selection for next year’s expo and their system has been in place for quite a while.
Associations Now
OCTOBER 5, 2015
An FAQ from ABA says they “have seen no evidence that the hacker has also accessed credit card or other personal financial information.”
Associations Now
AUGUST 26, 2016
With that same idea in mind of providing people with lots of information and ensuring all attendees have the best onsite experience possible, earlier this week the Event Service Professionals Association (ESPA) introduced a new resource called “Project Access: Accessible Meetings FAQs.”.
YourMembership Blog
FEBRUARY 9, 2012
Include an FAQ page with detailed information on how members can make the most out of their membership: what features are available, when/where are meetings, how can they connect with other members, etc. Membership Software Association Management Software. Solutions. Associations. Nonprofits + Foundations. Chambers + EDCs. Corporate + Social. Education + Alumni. Advantages. Branding. Control. Add-On Products. Support. Pricing. Company. News + Press. Customers. Technology. Management Team.
Association Success
FEBRUARY 27, 2018
“The technology uses a Knowledge Base (KB) which you maintain by writing articles that answer common questions, like FAQs. Don’t be afraid of using automation to ease customer service interactions. Associations everywhere are using AI to make their processes more efficient. We’ve all heard by now of the radical potential of AI , but it can be hard to connect the dots from these big ideas to small practical steps.
Associations Now
OCTOBER 20, 2014
Learn more at the organization’s FAQ page. Looking to Join In?
Associations Now
SEPTEMBER 25, 2014
Consumer outcry over the potential health effects of microbeads in toothpaste has led a major brand to remove them from its products, though the American Dental Association still gives the tiny exfoliating particles its OK. But environmentalists say they pose a different kind of hazard.
Associations Now
MARCH 1, 2016
We envision “GMIC—A Council of CIC,” to be the place for these entities to come together and for GMIC to be the go-to resource for neutral and credible sustainability resources, information, and community for the broader event industry,” GMIC stated in a list of FAQs about the merger on its website.
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