Use a Chatbot to Answer Members’ FAQs

Associations Now

After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” Jones says.

FAQ 82

CAE FAQs: What You Need to Know


Today, we’re going over the basics: CAE FAQs and what you need to know: association management association leadership ASAE Small Staff ChatterIf you’ve been in the association industry for a while, you’ve likely heard about the Certified Association Executive (CAE) program.

FAQ 60

Online Video FAQ for New Nonprofit Managers

Wild Apricot Blog

First-time nonprofit managers can often use a bit of guidance from more experienced colleagues, as well as the answers to specific questions. The problem is, there just aren't enough mentors to go around, and perhaps this is especially so in the nonprofit sector where resources are stretched to the limit. What's the solution? Well, Third Sector New England believes it's found a partial solution at any rate.( read more

FAQ 89

October Update: Don't Miss Our Free Membership Growth Online Summit 2018

Wild Apricot Blog

In our October update we look at the new member app on Android, member location mapping, and some support FAQs. newsletter update october growth-summit location-mapping app-for-members

FAQ 119

Announcing: Membership Q&A

Spark Consulting

I have some membership FAQs my clients have asked me over the years that I’ll address, but you might have questions too, and might want the opportunity to ask them in an anonymous setting (rather than on ASAE’s Collaborate community or other public forum). You’ve got questions – I (may) have answers! Now that the Membership 101 Series has concluded, it occurred to me that folks might have some more questions about membership I didn’t think to address.

FAQ 100

#MyGivingStory Contest 2018

Beth Kanter's Blog

You can find tips and tricks for crafting winning stories and getting out the vote in the FAQ section on the #MyGivingStory site. I am thrilled to be a judge for #MyGivingStory 2018!

FAQ 68

How to Leverage Voice Search for your Association


Low hanging fruit: Start with your member or potential member FAQ’s. Hint: FAQ’s also offer your great direction for social media, video, and PR content.

FAQ 64

How to Drive Traffic to Your Community Using Social Media

Higher Logic

And having your FAQs in one place saves time for you and your colleagues. We are busy people. And there is a constant battle for our attention. Some people tend to spend their time on Facebook and others on Instagram.

International Cleaning Supply Group Sweeps Australian Arm into the Fold

Associations Now

” The groups released an FAQ [PDF] noting some of the reasons for the merger—particularly NCSA’s limited resources and reliance on volunteer leadership to manage its benefits, annual meeting, and networking events.

FAQ 77

10 leading membership organisations and their approach to website UX

Optimist Consulting

The report suggests that the sites reviewed could offer more online form ‘prompts’ and FAQ sections. I recently came across Pedalo’s report which examines user experience (UX) on UK membership body sites and thought I would share some of the insights.

FAQ 130

Support your Association


Of course, you can always send your members a link to one of SilkStart’s FAQs from our extensive support section. If your members have questions that are not covered in the FAQs, please let us know ! As the administrator of an association, you can expect that your members will occasionally come to you when they encounter issues. Although you may not have any experience providing support, not to worry, you will do great!

FAQ 47

Questions for Associations to Ask When Choosing an AMS


webinars, on-site training options, videos, searchable FAQs, forums, etc.). online chat, phone, email, online FAQs, etc.). It’s critical for associations to make an “apples to apples” comparison of association management systems when researching new software.

FAQ 52

10 Tips for Documenting Automated Campaigns

Higher Logic

FAQ’s. I have yet to include an FAQ section, but that is next on my to-do list. “The devil is in the details.” That never rang any truer for me than when I needed to document a marketing campaign for the first time. Indeed, the devil is in those many, many details, and I learned a lot about not letting anything slip through the cracks. Last month we launched some redesigned campaigns for our marketing automation tools.

Tips 130

Community Management Hack: Create a Community Handbook

Higher Logic

Start with some basic background and history and fold in some Staff and Member FAQs. Comb your sent folder and your community site for those FAQs, Code of Conduct, and special instructions for volunteers or super users.

How Should You Measure Your Community's Engagement and Satisfaction?

Higher Logic

Creating content (blogs, FAQs, white papers, webinars). If you feel like you’re caught trying to go upstream in a surging metrics river, you’re not alone. But we do have to measure our community activity and member behavior to get a handle on customer satisfaction.

FAQ 231

Lists As Part of Your Content Strategy: A Short List of Tips and Tools

Beth Kanter's Blog

A list of questions : These are typically called “FAQ” or frequently asked questions and are a standard category of web site content. What I love about FAQs is that you can easily transform them in Social FAQ s by adding real questions asked by your audience.

FAQ 96

Turn Your Community into a Content Marketing Engine

Higher Logic

FAQ’s are a great starting point for topics. Once considered a fad, content marketing has proven it’s “King” and shows no signs of slowing down.

Why and How You Should Get Proactive About Customer Service


Upgrading From FAQs to Proactive Advice. These include supplementing documented FAQs with updated information culled from user-generated discussion forums, training virtual agents to support more natural conversations and using analytics tools to track the effectiveness of knowledge usage.

FAQ 114

A Directory Your Members Will Actually Use


Check out our Directory Getting Started guide , or browse all directory-related FAQs for more information. Your member directory should be more than just a list of names.

How the Customer Support Funnel Works for an Online Community

Higher Logic

Whether it’s tagged discussions, FAQ pages, a detailed member directory or well-placed videos and articles, these various touch points will act as an extension of your onboarding experience.

eBook 219

Release Notes


We continue to add additional FAQ help resources, as well as help assistance you can access directly from your SilkStart dashboard. Each month we like to release an update of the highlights of what we’ve been working on and how the product is improving. Here’s what we launched since we last updated you. Help Widget: Access support resources directly through your SilkStart network from wherever you are are working in SilkStart. Still have a question?

FAQ 40

How to Increase Customer Retention with an Online Community

Higher Logic

Fill your community with self-service tools including detailed product documentation in file libraries, FAQ pages, and help forums where customers can post questions for their peers to answer. A five percent increase in customer retention can increase business profits by 25 percent.

How To 170

7 Social Media Toolsets for 2016 by @jeremycaplan

Beth Kanter's Blog

Format: He has organized this resource in a Google document — his slides, FAQ, and links are on one page. Jeremy Caplan is the Director of Education, Tow-Knight Center Entrepreneurial Journalism and an amazing teacher.

Friday Buzz: Another Take on Association Content Marketing

Associations Now

FAQ from @Informz on the Canadian Anti-Spam Legislation (CASL) taking effect 7/1. Following an MMCC presentation on content marketing, an association communications pro explains why what works for for-profits may not for nonprofits.

FAQ 95

Sword Swallowing? Yes, There’s an Association for That.

Associations Now

a list of world record-holders , and an FAQ for those wondering if they’re being tricked. Despite being an art practiced by relatively few people, sword swallowing has an association of its own—the Sword Swallowers Association International, which has been active for the past 15 years.

FAQ 79

Growth Hacking Your Community with Vanessa DiMauro

Higher Logic

The basics include a welcome program and onboarding process, programmatic outreach, access to support documents and a robust FAQ section. The importance of the community builder within an organization has grown tremendously.

FAQ 198

Eight Terribly Common Association Breaches And Breakdowns

Velvet Chainsaw

FAQs and automated answering systems serve as replacements for customer service. One size fits all FAQs will not help build desired loyalty. Sadly, and all too commonly, many associations appear to suffer from the equivalent of attention deficit disorder.

FAQ 106

Retail Associations Demand That Visa Fix Flawed EMV Rollout

Associations Now

In a related FAQ, the agency notes that payment-card networks don’t comply with the Electronic Fund Transfer Act if the new payment terminals installed in retail stores require that payments are routed through a specific payment processor. “A

FAQ 76

Accounting Groups to Members: Here’s Why We Should Team Up

Associations Now

This proposal would allow us to accelerate the development and delivery of resources relevant to our members and students, speak for the public interest with an even stronger voice, and help businesses and people succeed,” CIMA said in an FAQ on its website.

Team 90

Getting the ball rolling


If you have documents on best practices, or FAQs, or any other types of information that people often ask for, then post them to the community. Most people expect that online communities are like instant mashed potatoes — just add water and away you go. That is, I’ve seen a a number of cases in which the online community is set up, the invitations are sent out, and then everyone sits back and waits expectantly for the community to appear.

FAQ 40

The One Way to Deliver Unwelcome News

Idea Architects

That the IMA did not create a FAQ for this announcement is a huge unforced error in my mind. What might a FAQ include? Imagine you are leaders of an important community institution, one some might even describe as beloved.

Social CRM Use Case 3: Optimize and socialize your member services


on Facebook, there is a process in place and a standard FAQ to point not just that individual to, but anyone else who might be lurking on the Facebook page and wondering the same thing.

FAQ 101

Resource Helps Nontraditional Students Navigate Financial Aid Process

Associations Now

The tip sheets are designed in a FAQ-like format and provide information tailored to several student population segments, including foster or homeless youth, single parents, and military members.

Volunteer Management & Onboarding Best Practices


Think of it like making an FAQ for your event. Volunteers are integral to the success of most association-hosted events. However, it can be time consuming to get your volunteers up-to-speed, monitor them, and collect their feedback. Que the hair-pulling.

FAQ 82

America’s Health Insurance Plans to Test New Provider Directory

Associations Now

“[N]ot all providers rely on the same method of communication,” AHIP writes in a FAQ on the partner directory. A major trade group for health insurance providers is developing a new program to provide families with accurate information about plans.

Exhibitor Priority Points System that Rewards Loyalty

Velvet Chainsaw

No matter what priority-points system you adopt, be sure to create documents that describe how it works and FAQs. Your Points System Should Influence Current Spend Decisions. Like any storefront business, exhibitor booth selection is heavily influence by three factors: location, location, location. Most trade-show organizers use a priority-points system to help determine the order of booth-space selection for next year’s expo and their system has been in place for quite a while.

American Bankers Association Discloses Data Breach

Associations Now

An FAQ from ABA says they “have seen no evidence that the hacker has also accessed credit card or other personal financial information.”

FAQ 97

Accessibility for All: Toolkit Ensures Better Meetings For Every Attendee

Associations Now

With that same idea in mind of providing people with lots of information and ensuring all attendees have the best onsite experience possible, earlier this week the Event Service Professionals Association (ESPA) introduced a new resource called “Project Access: Accessible Meetings FAQs.”.

Keep Members Coming Back

YourMembership Blog

Include an FAQ page with detailed information on how members can make the most out of their membership: what features are available, when/where are meetings, how can they connect with other members, etc. Membership Software Association Management Software. Solutions. Associations. Nonprofits + Foundations. Chambers + EDCs. Corporate + Social. Education + Alumni. Advantages. Branding. Control. Add-On Products. Support. Pricing. Company. News + Press. Customers. Technology. Management Team.

Tampa 185

Demystifying AI: Q&A with Guillermo Ortiz de Zarate

Association Success

“The technology uses a Knowledge Base (KB) which you maintain by writing articles that answer common questions, like FAQs. Don’t be afraid of using automation to ease customer service interactions. Associations everywhere are using AI to make their processes more efficient. We’ve all heard by now of the radical potential of AI , but it can be hard to connect the dots from these big ideas to small practical steps.

FAQ 40

Dollar a Day: New Startup Turns Nonprofit Donations Into Discovery

Associations Now

Learn more at the organization’s FAQ page. Looking to Join In?

FAQ 105

Much Ado about Microbeads: Plastic Specks in Toothpaste Raise Controversy

Associations Now

Consumer outcry over the potential health effects of microbeads in toothpaste has led a major brand to remove them from its products, though the American Dental Association still gives the tiny exfoliating particles its OK. But environmentalists say they pose a different kind of hazard.

Meetings Groups Merge To Further Sustainability In The Events Industry

Associations Now

We envision “GMIC—A Council of CIC,” to be the place for these entities to come together and for GMIC to be the go-to resource for neutral and credible sustainability resources, information, and community for the broader event industry,” GMIC stated in a list of FAQs about the merger on its website.

FAQ 58