Expert insights. Personalized for you.
Blogging FAQs. It may seem like blogs are taking over the world. Everywhere you look, blogs, blogs, and more blogs. Today, anyone can be a blogger as long as they have something to say. You may be wondering what this has to do with associations? The answer: everything. Blogs are one of the best ways to informally communicate with a broad audience. Whether it’s current or prospective members, your association has the ability to educate and engage. Think blogging doesn’t apply to you? MORE
In our October update we look at the new member app on Android, member location mapping, and some support FAQs. newsletter update october growth-summit location-mapping app-for-members MORE
Start with some basic background and history and fold in some Staff and Member FAQs. Comb your sent folder and your community site for those FAQs, Code of Conduct, and special instructions for volunteers or super users. There's a lot of talk about succession planning these days, as it's becoming more and more common for people to change jobs every few years or so. The bulk if not all of the succession planning seems to be at the senior level. MORE
Today, we’re going over the basics: CAE FAQs and what you need to know: association management association leadership ASAE Small Staff ChatterIf you’ve been in the association industry for a while, you’ve likely heard about the Certified Association Executive (CAE) program. You know it’s a pretty prestigious credential, but aside from that, what exactly does that process/accreditation entail? Should you pursue it? MORE
Learning Strategies Learning Technologies Meetings & Events Online Learning Uncategorized Webcasting Best Practices Webinar Best Practices ask the association veteran association association advice association FAQs association how to MORE
That’s where an FAQ, or “frequently asked questions,” page comes in handy. Here are some thoughts on writing your FAQ page in a way that’ll effectively keep attendees in-the-know: event planning marketingAnswering attendee questions is an inevitable part of event planning. That said, with all the other balls your juggling, it can be hard to take the time to answer the same questions over, and over, and over.and over again. MORE
After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” said Chrissy Jones, AICPA’s lead manager of communications and member engagement. Abby’s job was to help attendees navigate SXSW, find out what was happening, and get timely answers to FAQs. MORE
>>Access CAI’s free COVID-19 resources, FAQs, and best practices. Despite the uncertainty caused by the COVID-19 pandemic, outreach has increased in community associations across the U.S., even as neighbors maintain physical distance from each other. MORE
Before your members arrive, be sure to: Create an updated FAQ. If you didn’t have a community technical FAQ before, now’s your chance to create one. Most of us hate moving. It means hassle, stress, PACKING, money, and time, but it’s one of those things you just have to do sometimes. MORE
Creating content (blogs, FAQs, white papers, webinars). If you feel like you’re caught trying to go upstream in a surging metrics river, you’re not alone. But we do have to measure our community activity and member behavior to get a handle on customer satisfaction. The health of a community is dependent on the health of customers’ interactions and feedback. So we’re faced with two questions: what should we measure, and how? MORE
>>Find more research, resources, FAQs, and best practices related to COVID-19. . With summer quickly approaching, many community association boards continue to discuss how to safely open swimming pools and other amenities for residents to enjoy in the warmer months. MORE
The May/June issue of CAI’s Common Ground TM magazine covers the steps communities are taking as a result of the outbreak, some of the most pressing FAQs answered by expert attorneys, how large-scale communities and management companies are reacting, what to do about construction projects , and more. MORE
Low hanging fruit: Start with your member or potential member FAQ’s. Hint: FAQ’s also offer your great direction for social media, video, and PR content. Utilizing digital assistants from Siri to Cortana, from Alexa to Google Assistant, is producing a dramatic increase in voice-based search. As each year passes, the presence of devices that offer voice search continues to grow at a fast pace. It’s not just an idea for the future, it is here and getting bigger by the day. MORE
>>Find more research, resources, FAQs, and best practices related to COVID-19. . Reopening amenities and common areas during the COVID-19 pandemic is a complicated decision for community association leaders. MORE
Of course, you can always send your members a link to one of SilkStart’s FAQs from our extensive support section. If your members have questions that are not covered in the FAQs, please let us know ! As the administrator of an association, you can expect that your members will occasionally come to you when they encounter issues. Although you may not have any experience providing support, not to worry, you will do great! MORE
In this month's newsletter, you'll find your invite to a webinar packed with tech tool tips to save you time, plus an introduction to recurring donations, support FAQs and more MORE
Do you currently have an FAQ page on your organization’s website? FAQ pages can actually help boost your organization’s SEO. Think about it: If someone asks their smart speaker a question, and that question appears nearly word for word on your FAQ page, the chances of your site and info popping up increase greatly. Now the good news is, FAQ pages really aren’t that hard to create. Not sure what type of information to put on your FAQ page? MORE
Refunds and FAQs. Whatever options you provide, it is wise to put together a good FAQ page on your event website. We are very impressed with the FAQ they put together. MORE
A series of FAQs can fill information gaps and can easily be written in a document or on the association’s website, if applicable. By Erik Robinson, CMCA, AMS. Moving into a community association, especially if you’ve never lived in one before, may seem daunting. MORE
A FAQ page for those who want quick answers. An association’s success is dependent on how happy and fulfilled its members are. The more meaningful experiences and learning opportunities your association offers , the more likely you can get membership renewals and even attract new members. MORE
>>Find more research, resources, FAQs, and best practices related to COVID-19. . Pools might be one of the most desired amenities in community associations, but opening pools in the middle of a pandemic isn’t so simple. MORE
” The groups released an FAQ [PDF] noting some of the reasons for the merger—particularly NCSA’s limited resources and reliance on volunteer leadership to manage its benefits, annual meeting, and networking events. “With its current resources, NCSA is not able to support these initiatives as fully as it would like to,” the FAQ says, adding that ISSA’s wide resources, existing member benefits, and 7,000 members help to offset the problem. MORE
First-time nonprofit managers can often use a bit of guidance from more experienced colleagues, as well as the answers to specific questions. The problem is, there just aren't enough mentors to go around, and perhaps this is especially so in the nonprofit sector where resources are stretched to the limit. What's the solution? Well, Third Sector New England believes it's found a partial solution at any rate.( read more MORE
Here's a how-to guide to using recurring donations, plus answers to donor FAQs, to help donors confidently get started using recurring donations Are you thinking of setting up a donation subscription? Or is your organization trying to encourage your donors to give regularly? MORE
The report suggests that the sites reviewed could offer more online form ‘prompts’ and FAQ sections. I recently came across Pedalo’s report which examines user experience (UX) on UK membership body sites and thought I would share some of the insights. Pedalo – a web design agency working with membership organisations and other sectors – reviewed 10 leading UK association sites against a set of website user experience criteria and reported on their findings. MORE
FAQ’s. I have yet to include an FAQ section, but that is next on my to-do list. “The devil is in the details.” That never rang any truer for me than when I needed to document a marketing campaign for the first time. Indeed, the devil is in those many, many details, and I learned a lot about not letting anything slip through the cracks. Last month we launched some redesigned campaigns for our marketing automation tools. MORE
I have some membership FAQs my clients have asked me over the years that I’ll address, but you might have questions too, and might want the opportunity to ask them in an anonymous setting (rather than on ASAE’s Collaborate community or other public forum). You’ve got questions – I (may) have answers! Now that the Membership 101 Series has concluded, it occurred to me that folks might have some more questions about membership I didn’t think to address. MORE
Read on for a few virtual event FAQs…. With increasing concerns around COVID-19, many organizations are having to rethink and restructure their upcoming events. For many, that means canceling their event(s) outright. MORE
All of these details can be provided in consumable methods on a speaker portal, via FAQs, emails, or instructional video. In addition to having presenter FAQs and deadlines published on your speaker portal, curate and/or create resources that will help your presenters elevate their game. MORE
>>Access CAI’s free COVID-19 resources, FAQs, and best practices. Community associations are developing innovative ways to increase community spirit while observing social distancing during the COVID-19 pandemic. MORE
FAQ Fox. FAQ Fox looks in subreddits and forums to look at the questions that people are asking about your topic and the words they are using to ask. Why can’t coming up with new content be easier ?! MORE
>>Access CAI’s free COVID-19 resources, FAQs, and best practices. Community association boards and managers have been making hard decisions to protect residents and staff members since COVID-19 began its rapid spread across the U.S. in late February. MORE
After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” Jones says. The post Use a Chatbot to Answer Members’ FAQs appeared first on Associations Now When your members ask questions via social media, do you respond? It might be hard to keep up. MORE
The FAQ page should be easy to navigate and scan and finding the answer to a single question should be painless. crisis [krahy-sis] noun: a stage in a sequence of events at which the trend of all future events is determined. MORE
A volunteer member once enthusiastically told me “I love a good binder!” ” I’ve taken that to heart over the years and have created many, many good binders. To preserve the online education programs and processes I worked so hard to put in place! At some point, circumstances that may or may not be in your control will dictate that someone else is going to need to review past decisions in order to make future ones. MORE
>>Find more research, resources, FAQs, and best practices related to COVID-19. . Community association managers remain largely protected from the employment impacts, such as furloughs and layoffs, that have affected so many other Americans during the COVID-19 pandemic. MORE
>>CAI has developed guidance, sample forms and documents, and FAQs on the COVID-19 outbreak. Many local and state governments across the U.S. are ordering that nonessential services cease until further notice to try to curb the spread of COVID-19. MORE
And having your FAQs in one place saves time for you and your colleagues. We are busy people. And there is a constant battle for our attention. Some people tend to spend their time on Facebook and others on Instagram. Our communities are in constant competition with these other platforms, so why not use them to our advantage? Go where your members go. MORE
webinars, on-site training options, videos, searchable FAQs, forums, etc.). online chat, phone, email, online FAQs, etc.). It’s critical for associations to make an “apples to apples” comparison of association management systems when researching new software. Not sure what criteria to consider? In Part 2 of the blog series, “Where to Begin Your Association’s AMS Search” we address how to research ease of use, setup and integration, and training and support. MORE
Communicate with members, exhibitors and sponsors on a regular basis and develop FAQs pertinent to all sectors. The disruption to the live events industry due to the Pandemic COVID-19 is unprecedented and impossible to escape. MORE
FAQ Related Topics MembersClicks
MARCH 16, 2020
Read on for a few virtual event FAQs…. With increasing concerns around COVID-19, many organizations are having to rethink and restructure their upcoming events. For many, that means canceling their event(s) outright.
MembersClicks
JUNE 19, 2017
Today, we’re going over the basics: CAE FAQs and what you need to know: association management association leadership ASAE Small Staff ChatterIf you’ve been in the association industry for a while, you’ve likely heard about the Certified Association Executive (CAE) program. You know it’s a pretty prestigious credential, but aside from that, what exactly does that process/accreditation entail? Should you pursue it?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
MembersClicks
FEBRUARY 21, 2019
Do you currently have an FAQ page on your organization’s website? FAQ pages can actually help boost your organization’s SEO. Think about it: If someone asks their smart speaker a question, and that question appears nearly word for word on your FAQ page, the chances of your site and info popping up increase greatly. Now the good news is, FAQ pages really aren’t that hard to create. Not sure what type of information to put on your FAQ page?
Associations Now
SEPTEMBER 11, 2018
After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” Jones says. The post Use a Chatbot to Answer Members’ FAQs appeared first on Associations Now When your members ask questions via social media, do you respond? It might be hard to keep up.
ePly
MARCH 6, 2019
That’s where an FAQ, or “frequently asked questions,” page comes in handy. Here are some thoughts on writing your FAQ page in a way that’ll effectively keep attendees in-the-know: event planning marketingAnswering attendee questions is an inevitable part of event planning. That said, with all the other balls your juggling, it can be hard to take the time to answer the same questions over, and over, and over.and over again.
Velvet Chainsaw
APRIL 9, 2020
Refunds and FAQs. Whatever options you provide, it is wise to put together a good FAQ page on your event website. We are very impressed with the FAQ they put together.
Blue Sky eLearn
NOVEMBER 9, 2020
Learning Strategies Learning Technologies Meetings & Events Online Learning Uncategorized Webcasting Best Practices Webinar Best Practices ask the association veteran association association advice association FAQs association how to
Wild Apricot
OCTOBER 30, 2018
In our October update we look at the new member app on Android, member location mapping, and some support FAQs. newsletter update october growth-summit location-mapping app-for-members
Wild Apricot
AUGUST 14, 2019
Here's a how-to guide to using recurring donations, plus answers to donor FAQs, to help donors confidently get started using recurring donations Are you thinking of setting up a donation subscription? Or is your organization trying to encourage your donors to give regularly?
Spark Consulting
SEPTEMBER 19, 2018
I have some membership FAQs my clients have asked me over the years that I’ll address, but you might have questions too, and might want the opportunity to ask them in an anonymous setting (rather than on ASAE’s Collaborate community or other public forum). You’ve got questions – I (may) have answers! Now that the Membership 101 Series has concluded, it occurred to me that folks might have some more questions about membership I didn’t think to address.
Wild Apricot
JULY 30, 2019
In this month's newsletter, you'll find your invite to a webinar packed with tech tool tips to save you time, plus an introduction to recurring donations, support FAQs and more
|
Ungrated
MAY 11, 2021
>>Find more research, resources, FAQs, and best practices related to COVID-19. . With summer quickly approaching, many community association boards continue to discuss how to safely open swimming pools and other amenities for residents to enjoy in the warmer months.
Velvet Chainsaw
JANUARY 14, 2020
All of these details can be provided in consumable methods on a speaker portal, via FAQs, emails, or instructional video. In addition to having presenter FAQs and deadlines published on your speaker portal, curate and/or create resources that will help your presenters elevate their game.
Membersuite
JUNE 21, 2016
Blogging FAQs. It may seem like blogs are taking over the world. Everywhere you look, blogs, blogs, and more blogs. Today, anyone can be a blogger as long as they have something to say. You may be wondering what this has to do with associations? The answer: everything. Blogs are one of the best ways to informally communicate with a broad audience. Whether it’s current or prospective members, your association has the ability to educate and engage. Think blogging doesn’t apply to you?
Higher Logic
DECEMBER 6, 2019
Before your members arrive, be sure to: Create an updated FAQ. If you didn’t have a community technical FAQ before, now’s your chance to create one. Most of us hate moving. It means hassle, stress, PACKING, money, and time, but it’s one of those things you just have to do sometimes.
Ungrated
MAY 7, 2020
The May/June issue of CAI’s Common Ground TM magazine covers the steps communities are taking as a result of the outbreak, some of the most pressing FAQs answered by expert attorneys, how large-scale communities and management companies are reacting, what to do about construction projects , and more.
AssociationChat
SEPTEMBER 16, 2020
FAQ Fox. FAQ Fox looks in subreddits and forums to look at the questions that people are asking about your topic and the words they are using to ask. Why can’t coming up with new content be easier ?!
GrowthZone
SEPTEMBER 11, 2018
Low hanging fruit: Start with your member or potential member FAQ’s. Hint: FAQ’s also offer your great direction for social media, video, and PR content. Utilizing digital assistants from Siri to Cortana, from Alexa to Google Assistant, is producing a dramatic increase in voice-based search. As each year passes, the presence of devices that offer voice search continues to grow at a fast pace. It’s not just an idea for the future, it is here and getting bigger by the day.
GrowthZone
SEPTEMBER 27, 2017
webinars, on-site training options, videos, searchable FAQs, forums, etc.). online chat, phone, email, online FAQs, etc.). It’s critical for associations to make an “apples to apples” comparison of association management systems when researching new software. Not sure what criteria to consider? In Part 2 of the blog series, “Where to Begin Your Association’s AMS Search” we address how to research ease of use, setup and integration, and training and support.
Ungrated
JULY 22, 2020
>>Find more research, resources, FAQs, and best practices related to COVID-19. . Reopening amenities and common areas during the COVID-19 pandemic is a complicated decision for community association leaders.
GrowthZone
APRIL 3, 2020
The FAQ page should be easy to navigate and scan and finding the answer to a single question should be painless. crisis [krahy-sis] noun: a stage in a sequence of events at which the trend of all future events is determined.
Velvet Chainsaw
MARCH 12, 2020
Communicate with members, exhibitors and sponsors on a regular basis and develop FAQs pertinent to all sectors. The disruption to the live events industry due to the Pandemic COVID-19 is unprecedented and impossible to escape.
Higher Logic
NOVEMBER 28, 2017
And having your FAQs in one place saves time for you and your colleagues. We are busy people. And there is a constant battle for our attention. Some people tend to spend their time on Facebook and others on Instagram. Our communities are in constant competition with these other platforms, so why not use them to our advantage? Go where your members go.
Ungrated
JULY 30, 2020
>>Access CAI’s free COVID-19 resources, FAQs, and best practices. Despite the uncertainty caused by the COVID-19 pandemic, outreach has increased in community associations across the U.S., even as neighbors maintain physical distance from each other.
Blue Sky eLearn
MAY 16, 2019
A volunteer member once enthusiastically told me “I love a good binder!” ” I’ve taken that to heart over the years and have created many, many good binders. To preserve the online education programs and processes I worked so hard to put in place! At some point, circumstances that may or may not be in your control will dictate that someone else is going to need to review past decisions in order to make future ones.
Ungrated
JUNE 17, 2020
A series of FAQs can fill information gaps and can easily be written in a document or on the association’s website, if applicable. By Erik Robinson, CMCA, AMS. Moving into a community association, especially if you’ve never lived in one before, may seem daunting.
Blue Sky eLearn
MARCH 31, 2020
A FAQ page for those who want quick answers. An association’s success is dependent on how happy and fulfilled its members are. The more meaningful experiences and learning opportunities your association offers , the more likely you can get membership renewals and even attract new members.
Ungrated
AUGUST 12, 2020
>>Find more research, resources, FAQs, and best practices related to COVID-19. . Community association managers remain largely protected from the employment impacts, such as furloughs and layoffs, that have affected so many other Americans during the COVID-19 pandemic.
Ungrated
APRIL 23, 2020
>>Access CAI’s free COVID-19 resources, FAQs, and best practices. Community associations are developing innovative ways to increase community spirit while observing social distancing during the COVID-19 pandemic.
Ungrated
JULY 17, 2020
>>Find more research, resources, FAQs, and best practices related to COVID-19. . Pools might be one of the most desired amenities in community associations, but opening pools in the middle of a pandemic isn’t so simple.
Ungrated
MAY 4, 2020
>>Access CAI’s free COVID-19 resources, FAQs, and best practices.
Ungrated
APRIL 16, 2020
>>Access CAI’s free COVID-19 resources, FAQs, and best practices. Community association boards and managers have been making hard decisions to protect residents and staff members since COVID-19 began its rapid spread across the U.S. in late February.
Higher Logic
JANUARY 11, 2018
FAQ’s. I have yet to include an FAQ section, but that is next on my to-do list. “The devil is in the details.” That never rang any truer for me than when I needed to document a marketing campaign for the first time. Indeed, the devil is in those many, many details, and I learned a lot about not letting anything slip through the cracks. Last month we launched some redesigned campaigns for our marketing automation tools.
Ungrated
MARCH 25, 2020
>>CAI has developed guidance, sample forms and documents, and FAQs on the COVID-19 outbreak. Many local and state governments across the U.S. are ordering that nonessential services cease until further notice to try to curb the spread of COVID-19.
SilkStart
SEPTEMBER 13, 2017
Of course, you can always send your members a link to one of SilkStart’s FAQs from our extensive support section. If your members have questions that are not covered in the FAQs, please let us know ! As the administrator of an association, you can expect that your members will occasionally come to you when they encounter issues. Although you may not have any experience providing support, not to worry, you will do great!
Associations Now
NOVEMBER 29, 2018
After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” said Chrissy Jones, AICPA’s lead manager of communications and member engagement. Abby’s job was to help attendees navigate SXSW, find out what was happening, and get timely answers to FAQs.
Optimist Consulting
JANUARY 26, 2017
The report suggests that the sites reviewed could offer more online form ‘prompts’ and FAQ sections. I recently came across Pedalo’s report which examines user experience (UX) on UK membership body sites and thought I would share some of the insights. Pedalo – a web design agency working with membership organisations and other sectors – reviewed 10 leading UK association sites against a set of website user experience criteria and reported on their findings.
Higher Logic
AUGUST 30, 2016
Start with some basic background and history and fold in some Staff and Member FAQs. Comb your sent folder and your community site for those FAQs, Code of Conduct, and special instructions for volunteers or super users. There's a lot of talk about succession planning these days, as it's becoming more and more common for people to change jobs every few years or so. The bulk if not all of the succession planning seems to be at the senior level.
Associations Now
AUGUST 25, 2016
” The groups released an FAQ [PDF] noting some of the reasons for the merger—particularly NCSA’s limited resources and reliance on volunteer leadership to manage its benefits, annual meeting, and networking events. “With its current resources, NCSA is not able to support these initiatives as fully as it would like to,” the FAQ says, adding that ISSA’s wide resources, existing member benefits, and 7,000 members help to offset the problem.
Higher Logic
NOVEMBER 30, 2016
Creating content (blogs, FAQs, white papers, webinars). If you feel like you’re caught trying to go upstream in a surging metrics river, you’re not alone. But we do have to measure our community activity and member behavior to get a handle on customer satisfaction. The health of a community is dependent on the health of customers’ interactions and feedback. So we’re faced with two questions: what should we measure, and how?
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