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How Associations Are Using Community to Support Their Members During COVID-19

Higher Logic

Multiple associations have made the decision to move their communities from members-only to open to any industry professional. The American Society of Civil Engineers (ASCE) has also opened their community to non-members. Tirza Austin, their online community manager, said: “We have made our forums available to non-members.

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Association Brain Food Weekly: 4.9.21

Reid All About it

During the pandemic, MemberSuite noticed your already full plate was taking on additional tasks and projects so they’re sharing strategies to help you cope with an extremely heavy workload. Improve Your Member Experience with Smart Data Management. Where Community Fits in Your Overall Digital Engagement Strategy.

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Association Brain Food: 3.24.23

Reid All About it

If your association hasn’t yet tackled this project or you’re open to further tweaking, Impexium describes the elements of an exceptional member onboarding experience. Sponsorship strategy. PAR explains why a business development strategy is vital to association revenue health. 1 CAE credit. More info/register.

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Association Brain Food Weekly: 1.21.22

Reid All About it

The member experience. Too much has changed in our world to keep assuming the member experience you provided pre-pandemic is the experience your members and prospective members want, need, and expect now. MemberSuite suggests how to reevaluate the member experience and apply what you learn.

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Association Brain Food Weekly: 9.3.21

Reid All About it

If virtual or in-person conferences are part of your organization’s strategy—whether you’re a non- or for-profit, large or small organization—please complete the Tagoras 2021 Virtual Conferences survey. Presenters: Austin McHenry, Crypto Practice Leader, UST. Virtual conferences survey. CAE credits. More info/register.

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Association Brain Food Weekly: 7.9.21

Reid All About it

Fri 7/9 at 12 p.m.* – Strategy First, Software Next. To explore this question, we are kicking off a three-part series—the first will be “Strategy First, Software Next.” Improve Your Email Engagement with a Conversational Email Strategy. Presenters: Ryan Costello, Chief Strategy Officer, MemberSuite.

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Customers for Life: Meet the Zenoss TechZen User Community [Case Study]

Higher Logic

New capabilities coupled with engagement strategies have helped us gain greater insight into the needs of our customers and the community.". Zenoss debuted its new community in April 2017 at its annual conference, GalaxZ, complete with an updated brand and a new crowdsourced community name, courtesy of its Austin roots: TechZen.