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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

I also like the option of multitasking while I am getting the information I need. Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly. Purchasers can receive product information without having to leave the sales site.

Las Vegas 100
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Association Brain Food Weekly: 5.14.21

Reid All About it

Learn how to identify good information, develop practices to gather great information moving forward, and leverage information for better member engagement and retention. Katie Johnson, General Counsel and Chief Member Experience Officer, National Association of REALTORS®. .* – Is My Data Good Enough.

St. Louis 341
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Achieve More by Connecting the Dots for Your Association

Association Adviser

Have you recently stopped to think about how your association’s tech solutions can complement one another to maximize your existing resources and provide a better member experience? Member attendees automatically get continuing education credit in your AMS while non-member attendees are added to a potential member marketing list.

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Is your Association a Learning Organization?

WBT Systems

Two recently recently published articles in Associations Now magazine reference the report “ Tech Success for Associations ” and challenge associations to: think strategically about how they use technology to serve their members , learn quickly how to adapt their use of technology to better support members’ expectations.

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Association Brain Food: 9.1.23

Reid All About it

Gain insights into best practices for using data to inform decision-making and develop successful international expansion strategies for their associations. 2023 Association Trends Study: Redefining the Association Experience Get a deep dive into the comprehensive findings of the 2023 Association Trends Study. 1 CAE credit. Letting Go!

Revenue 227
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How 3 Associations Used a Microsoft-powered AMS to Execute Digital Transformation

Protech

H ere ’s how three associations successfully executed their digital transformation projects to better meet the needs of their members and staff. . NADO Transforms Staff and Member Experience s . Modernizing its member portal and e-commerce solution was also a priority for NADO. Read NADO’s Full Story (PDF) .

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Why Membership is Everybody’s Business

Association Success

If a member informs us about something pertinent to them, or requests information that speaks to an industry concern, we know that we have to provide new information in a more responsive and timely manner. Our organization is engaged in ongoing research that usually is updated each year, but this is fluid.