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Flexibility Is Key: Why the Top-Down Strategy Is Fading

Associations Now

The IT department has to come to the user, and match its approach to technology usage and workflow—not the other way around. In other words, the IT department has to come to the user, and match its approach to technology usage and workflow—not the other way around. Rejigger the Approach. A Blast From the Past.

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Engineering Group: Cellphones Need Better Repairability

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“Upstream cellphone manufacturing can be reduced by employing designs that enable easier and more economic device repairability, so refurbished phones from the first market can have an extended life through use in secondary and tertiary markets,” Lipoff explained in the press release. How hard are repairs today?

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When an Online Community No Longer Works

Associations Now

The lesson: If you’re dealing with an online community, especially at scale, you must be willing to invest in both the people and technology that makes it work. The company pledged to create new communication tools for its users, but ultimately ceded the conversation to other social media outlets. So what happened?