“The Beach Was too Sandy”—Happy Members Are a Nonnegotiable
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JANUARY 15, 2019
Use any and all the tools of the trade—qualitative methods such as interviews and focus groups and quantitative paths such as surveys, observation and data that you mine from your AMS. If you don’t already have a data strategy in place, commit to developing a plan today. Gathering the right data also helps with continuous quality improvement.
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