2005 Member Experience millennials Organization 
.orgCommunity
JANUARY 15, 2019
Organizations need to expand their focus to encompass customer experience. Being mindful of how a member is treated when they have a question or a problem, isn’t enough. Members are judging you based on their overall assessment of the organization and its orientation to their well-being. Statistics indicate that 6.5
Association Adviser
MARCH 17, 2014
“It’s changing from a traditional, bricks-and-mortar, membership-and-committee-based organization to an online and multimedia-based structure.” Our [members] are already ahead of the curve, and I have to be ahead of them.” I checked in with two of my millennial colleagues to get their take. No surprise there.
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