2005 millennials Project Social Media 
.orgCommunity
JANUARY 15, 2019
Millennials are especially comfortable with this type of interaction. Social media. Social media is an opportunity for members to engage with you on different service levels. Sixty-three percent of customers expect support on social media, and 35 percent prefer social options over other platforms.
The Hourglass Blog
APRIL 21, 2011
This sounds a lot like Googles famous 20% time --where employees are encouraged to spend 20% of their time working on unofficial projects aligned with their own interests. In fact, the CFI itself owes its existence to some very unofficial activity: LaRusso recalls that the idea first arose in 2005 at a happy hour with colleagues.
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