Higher Logic

AUGUST 31, 2023

The post Shake Up Success with Community: A Strategy for Customer Success Leaders in B2B SaaS appeared first on Higher Logic. Customer success continues to change and evolve, but one thing remains the same: Customers are your most significant assets. In this guide, we walk you through how an online community helps to provide value and. The post Shake Up Success with Community: A Strategy for Customer Success Leaders in B2B SaaS appeared first on Higher Logic.

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Strategy 312

Association Freak

AUGUST 31, 2023

Reading Time: 5 minutes This article first appeared in Associations Now as “ Five Breakthroughs in Membership Marketing “ It's Time for a Breakthrough in Membership Marketing Traditional membership marketing is predictably low return and has stayed the same for years. Most associations were slow to adopt email marketing when it came on the scene in the mid-90s.

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AssociationChat

AUGUST 31, 2023

As summer winds down and we embrace the crisp energy of fall, it’s the perfect time to delve into a book that challenges our intellect and stimulates profound conversations. Our September book selection is Conscious: A Brief Guide to the Fundamental Mystery of the Mind by Annaka Harris. Why This Book? Every day, we are bombarded with our tech and endless subject lines coming at us about AI, AI, AI.

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Association Freak

AUGUST 31, 2023

Reading Time: 4 minutes This article first appeared in Associations Now as “Baby Come Back! How to Win Back Lapsed Members and Why You Should” Learn common reasons why members leave their associations and creative strategies to pull them back in for the long term. When a member leaves, it doesn’t mean goodbye forever. Members who have walked away may be the easiest ones to get back.

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Dive deep into essential elements that drive member retention. Learn why members may hesitate to renew. Discover actionable techniques to encourage their return and foster lasting engagement. Uncover reasons members choose not to renew. Learn effective tactics to elevate member engagement and communication. Explore methods to encourage member renewal and active participation in your association Download now to take charge of your membership retention strategy!

Member Engagement

Community Associations Network

AUGUST 31, 2023

The landlord of the storefronts at 2373 Broadway, a full-block, mixed-use building whose retail spaces have been dark for years, has sued the cond-op board representing the upstairs residents for $10 million for supposedly killing a pair of retail deals by delaying approval of new ventilation equipment, Crain’s reports.

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Community Associations Network

AUGUST 31, 2023

Question: I am having trouble contacting the individual directors on the board of directors. The HOA president says there are “privacy issues” to giving out phone numbers or email addresses. I’ve asked our property manager and I get the same response. I thought that as a homeowner I have a right to directly contact my board members.

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Associations Now

AUGUST 31, 2023

More than 3 million workers would be newly eligible for overtime pay when they work more than 40 hours a week, under a new proposal from the U.S. Department of Labor. However, the suggested change is likely to face legal challenges. On August 30, the Biden administration issued a Notice of Proposed Rulemaking from the Department of Labor to extend overtime pay eligibility to more than 3 million workers.

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Community Associations Network

AUGUST 31, 2023

In the aftermath of a hurricane, community associations face numerous challenges, including assessing and documenting the damages caused by the storm. While the immediate focus is often on cleanup and recovery, it is crucial for association boards to prioritize the comprehensive listing of all damages incurred.

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Community Associations Network

AUGUST 31, 2023

One of the most frustrating issues a community association board of directors has to deal with is what to do if the association, the board, or an individual director is sued. It is the duty of the board to act in the best interests of the association and make decisions that are consistent with the association’s governing documents and promote the well-being of the community.

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Events hold the power to create lasting impressions and meaningful connections. They are not only occasions for celebration but also valuable marketing opportunities. Event marketing has become an essential component of successful business strategies, enabling organizations to engage with their target audience and create memorable experiences. However, behind every successful event lies a well-thought-out marketing strategy.

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Community Associations Network

AUGUST 31, 2023

For many, the start of fall marks the hope of cooler temperatures being near, but for POA community managers and board members that is another story. September means the heat is really cranked up with the stress of budget season falling upon the POA industry. The requirements on how the budget should be set depends on a number of factors in both the Texas Property Code and the governing documents of the specific association.

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Community Associations Network

AUGUST 31, 2023

Until very recently, the answer to this question was a resounding “YES”. However, legislation that was recently passed in Minnesota will change the way that some associations look at solar panels and solar energy. This change to Minnesota Statutes was intended to promote the use of solar energy as well as provide homeowners with the ability to install and use a solar energy system when doing so would not work to the detriment of the association or other homeowners.

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Community Associations Network

AUGUST 31, 2023

The governing documents of a community association include the recorded covenants (often called the declaration, deed of restrictions, CC&Rs, etc.), bylaws and, if the association is an incorporated entity, its articles of incorporation. The governing documents and applicable law, such as the Virginia property owners’ association, condominium and nonstock corporation acts, may also establish authority for the association to adopt, promulgate and enforce rules, regulations and policies to ass

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Community Associations Network

AUGUST 31, 2023

The Washington Court of Appeals recently ruled in an unpublished opinion that a condominium’s declaration exculpated the condominium association from any liability arising out of an owner’s claim that the association neglected to maintain a common element.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Community Associations Network

AUGUST 31, 2023

As an HOA board member, a key part of your role is ensuring the success of the board and community beyond your tenure. Otherwise, your board and community may face issues with leadership transition and financial stability.

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Community Associations Network

AUGUST 31, 2023

The Marketable Record Title Act’s (MRTA) purpose is to extinguish old interests and use restrictions on lands and to allow for land sales to be completed more easily and with less expense. Unfortunately, aged homeowners’ association covenants are amongst the interests that can be extinguished by MRTA, and preventing such extinguishment is a very important responsibility for homeowners’ association directors.

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Community Associations Network

AUGUST 31, 2023

Q: Our council permitted an owner to install a charging station and a heat pump in 2022. The owner has sold their unit, and the new owner has declined the use of the charging station but has accepted the continued use and obligations for the heat pump.

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Community Associations Network

AUGUST 31, 2023

Residents of an aging condo complex near Columbia Pike are embarking on a novel project to upgrade their living situations while dodging staggering condo fees. Members of the Arlington Heights Condominiums, located on 8th Road S. in the Arlington Mill neighborhood, plan to get the property redeveloped while ensuring every resident who wants to stay can.

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2024 Association Survey Results Report For the 10th year, association professionals across the U.S. and Canada provided a look at the inner workings of their organizations when they replied to GrowthZone’s annual survey. Read the 2024 survey results report to see how your association compares: Top Challenges Retention Rates Non-Renewal Reasons Automatic Renewals Reinstatement Strategies Member Engagement Changes & Strategies Why Members Join Non-Dues Revenue Sources Dues Increases, and more

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Community Associations Network

AUGUST 31, 2023

A state law will prohibit homeowners associations from discriminating against tenants using rental vouchers. The practice is more widespread than lawmakers realized.

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