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“The Beach Was too Sandy”—Happy Members Are a Nonnegotiable

.orgCommunity

Organizations need to expand their focus to encompass customer experience. Members are judging you based on their overall assessment of the organization and its orientation to their well-being. Millennials are especially comfortable with this type of interaction. Better still, chat offers an opportunity to drive sales.

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What Smart Associations Do Differently

Association Adviser

But many of the legacy challenges remain: information overload, communication clutter, attracting and retaining younger members, maintaining their position as their industry’s No. “It’s changing from a traditional, bricks-and-mortar, membership-and-committee-based organization to an online and multimedia-based structure.”

Texas 60
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The Hourglass Blog: Learning Innovation from the Mayo Clinic

The Hourglass Blog

One key aspect to Mayos innovation infrastructure is its new Center for Innovation (CFI), which exists to help people across the organization take their new ideas to the next level of development. Giving employees the freedom to explore is definitely a culturual issue for any organization. Communication. Millennials.