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MTI's Story: Harnessing Community to Digitally Transform

Higher Logic

FEBRUARY 24, 2020

MTI chose community as a tool for digital transformation, and has achieved the following successes with less than 4 full-time staff members: 50% decrease in transactional requests due to community. 97% member retention rate. In 2006, when Tom first joined MTI, he remembers a study they did with their board. How do they do it?

Revenue 207
Revenue Member Experience Tools Technology 207
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Jeffrey Cufaude, Idea Architects: People Are Starved for Real.

Idea Architects

JUNE 23, 2012

help an organization refresh and/or reinvent the experience of one of the following audiences to deepen individual engagement, community contributions, and value creation: the member experience, the learner experience, the volunteer experience, the staff member experience. Dec 2006 (3).

Columbus 60
Columbus DC Louisville Houston 60
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