2011 Member Experience millennials Technology 
Association Adviser
MARCH 19, 2013
High performing associations anticipate member needs before the member has to ask. As technology becomes more pervasive, don’t forget the personal side of the member experience. Michelle Mason, ASQ. “Associations that don’t adapt are simply dinosaurs and not long for this world,” she said.
Association Adviser
MARCH 17, 2014
Younger members are not necessarily your most tech-savvy members. Also look at learning preferences, technology adoption and topic interests. Technology is not synonymous for innovation; some associations are having breakthroughs by going back to old tech. They don’t even need a computer. Best Picture*. TiK ToK(Ke$ha).
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