customer-success 
Higher Logic
AUGUST 31, 2023
The post Shake Up Success with Community: A Strategy for Customer Success Leaders in B2B SaaS appeared first on Higher Logic. Customer success continues to change and evolve, but one thing remains the same: Customers are your most significant assets.
Higher Logic
DECEMBER 10, 2020
The post The Story of Gain Grow Retain: Building a Customer Success Community appeared first on Higher Logic. Find out how Gain Grow Retain, the world’s fastest-growing customer success community, got its start and continues to engage customer success leaders.
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Higher Logic
AUGUST 8, 2019
Is your customer success team burnt out? With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. But how can you get past these roadblocks to activate your customer success team’s success?
Higher Logic
APRIL 11, 2019
Without customers, you don’t have a business. Without happy customers, you don’t have a successful, profitable, sustainable business. For B2B Software-as-a-Service (SaaS) companies, investing in customer success isn’t optional – or, at least it shouldn’t be, at this stage in the game. It’s simple.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
billion potential customers in the world, personalizing training seems logical. The best practices you can utilize to ensure a successful and logical translation experience. translates to “are you lactating?” Can you imagine what a straight translation might do to your course? With over 317 million people in the U.S., and over 6.7
Higher Logic
FEBRUARY 12, 2019
Like making a first impression with a new acquaintance, SaaS customer onboarding has a big effect on whether your customer’s trajectory with your company is positive or negative. This situation doesn’t spell great news for a new customer. It’s as easy as 1-2-3… if you follow these steps for a successful onboarding experience.
Higher Logic
MARCH 28, 2019
Customer listening. From the start, I wanted to take a different approach with Glossier by co-creating the brand and products with customers.”. If you haven’t harnessed the power of customer feedback, you’re missing a serious opportunity to grow your brand into a community of advocates with customer success and satisfaction in mind.
Speaker: Zak Haitkin, Localization Manager
The pinnacle of success for any business is ultimate customer and employee gratification. Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. The strategies you can employ to launch a successful localization project.
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