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Satisfaction vs. Loyalty: Creating a Connection for Long-term Success
AMR Management Services
DECEMBER 19, 2011
Ive worked with a company that held a significant technological advantage over its competitors, most of whom were three to five years behind in terms of research and development. Discounts: Whether its the punch card for a free sandwich or a frequent flyer program, those are loyalty programs that keep customers coming back. Alpha Zeta.
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