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The Bots are Here: Leading With Our Humanity in the Age of Automation
Beth Kanter
JANUARY 22, 2018
Automating the FAQ function 24/7 for stakeholders with questions comments, or requests without increasing staff workloads. Do you want it to assist in marketing to build your email list or delivery of services? You could also survey or interview some of the people that interacted with your bot and get their feedback.
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