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Listen Up: A New, National RFP Offers Nonprofits and Funders Tools to Survey Clients
Beth Kanter
MAY 3, 2017
L4G is focused on applying a semi-standard survey instrument, which includes the Net Promoter System SM (NPS®) question used widely in customer feedback circles, to the nonprofit beneficiary context. To make sure clients know they are being heard, NFP has posted so-called electronic flip cards on its website.
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