customer-support 
Higher Logic
MAY 1, 2019
Smart businesses that find themselves in this situation turn to customer support as the differentiator. Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers. That's where an online customer community comes in. Knowledge Sharing.
Higher Logic
JUNE 26, 2018
Can you have a successful customer support community built solely on volunteering? That’s the hypothesis Microsoft seems to be testing with its recent decisions for Xbox customer support. If they don’t find what they’re looking for, they can submit a support ticket to be helped during customer service hours.
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Higher Logic
AUGUST 17, 2017
In 2016, businesses lost $63 billion dollars due to bad customer service. To make matters worse, almost half of customers will stop doing business with a company because of bad service – a percentage that will likely increase as younger generations (who are more likely to switch companies) become more prominent and influential.
Higher Logic
MARCH 22, 2016
Do you want to make customer support fun for your customers? But one area communities are particularly effective in is reducing customer support costs -- Gartner found that communities reduce support costs for companies by 50 percent. Better answers for customers from brand ambassadors.
Higher Logic
NOVEMBER 17, 2016
Funnels, chutes, hourglasses - they’re all used to help us plan the customer’s journey with our organization (or maintain a particularly organized baker’s kitchen - depends on your audience). There are tons of models and terms we can use when we talk about customer acquisition, and getting people to engage with your brand or organization.
Higher Logic
AUGUST 11, 2016
The lively discussions and knowledge sharing in the NAASF community has created a groundswell of crowdsourced customer support. Members now help one another while alleviating support costs for both NAASF and Subway ® ’s corporate entity. Storytelling Helps Franchisees Solve Problems.
Higher Logic
FEBRUARY 21, 2020
The hard truth: Your digital customer experience may be disjointed. For many companies today, especially B2B or SaaS companies, the digital customer experience is the customer experience. You might think your digital customer experience is pretty good. Understanding Your Digital Customer Experience Is Key to Improving It.
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