Goals Define How Much You'll Move the Needle
Eric Lanke
SEPTEMBER 28, 2015
Two weeks ago I provided an example of an Operational Plan, the new term I've introduced in my association to describe a document owned by me and my staff. Comprised of three distinct elements, each one nesting in the one that precedes it, our Operational Plan describes how the association will go about achieving the success metrics identified by our Board of Directors.
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