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The Top 5 Qualities of Great Customer Service Relationships: A Technology Perspective

YourMembership

Although I am now recognized as YourMembership’s VP of Customer Success, customer service is integrated into every level of our business. Whether you are a VP or a Customer Service Specialist, you are always working to serve someone: your boss, your coworkers, your customers and yourself. Details, Details, Details.

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Community Association Management Industry Trends for 2024 

AvidXchange: Association Management

As a result of staffing challenges, community managers have less time to focus on strategic initiatives like researching technology solutions to enable them to scale or increase portfolio accounts to grow the business. Technology like AP automation helps reduce manual tasks and frees up time so staff can focus on more strategic initiatives.”

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Association Brain Food: 4.26.24

Reid All About it

Two-thirds of associations plan to develop new products/services, yet only one-third plan to hire more staff. Mark Athitakis at Associations Now dug into new research about membership organizations from iSeatz, a loyalty technology company. The outlook for associations, as described in Marketing General Inc.’s More info/register.

Content 222
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Association Brain Food: 4.12.24

Reid All About it

14 Conversations Dominating Association Planning The conversations dominating association planning discussions encompass a range of topics, from reimagining membership models to leveraging emerging technologies, fostering diversity and inclusion, and cultivating a culture of innovation. More info/register. More info/register. 1 CAE credit.

Revenue 256
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Of Crowdsourcing and Cassandras

Spark Consulting

Jeff Howe , who is credited with coining the term “Crowdsourcing,” was the opening keynoter at the 2009 ASAE Technology Conference, where he mad the point that no matter how smart the people around you are, most of the smartest people work somewhere else.

Analysis 221
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Association Brain Food: 11.24.23

Reid All About it

RevUp Summit on Wed Dec 6 and Thu Dec 7 in Annapolis MD, hosted by Professionals for Association Revenue AWTC Advance on Wed Dec 6 in Arlington VA, hosted by Association Women Technology Champions People Powering Tech on Thu Dec 14 online, hosted by Qiqo Inc. and BJA Solutions for Associations (aka Barbara Armentrout) Awareness week.

Arlington 261
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Association Brain Food: 12.1.23

Reid All About it

Good things happen when you have good relationships with technology partners. Host: Fridays@4 Speakers: Alan Chewning, Senior Manager for Membership and Chapter Relations, Association of Change Management Professionals Annessa Kirby, former director of component relations and volunteer services, AHIMA Kevin D. Project success stories.

Arlington 266