2005 Member Experience Social Media Survey 
.orgCommunity
JANUARY 15, 2019
For associations that would like to experiment with chat, she suggests operating with live agents for limited hours. Social media. Social media is an opportunity for members to engage with you on different service levels. If you’re not providing this support, Facebook is a good way to jump in.
Association Adviser
MARCH 17, 2014
In response to this challenge, some associations have made impressive gains in their adoption of technology, particularly in the areas of mobile, social media, video, online learning, connectivity and more. Once a year, the entire PPA staff — not just member service—makes personal phone calls to each member.
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