Off Stage

JULY 14, 2013

As frequent travelers, association execs fully understand what lasting damage poorly conceived customer service can do. But there''s another lesson to be learned from the airline industry in these last two weeks: let''s turn to the San Francisco crash of Asiana Flight 214. General Association Management'

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San Francisco Strategy Team Social Media 40

Reid All About it

JULY 8, 2022

These days, anyone who’s leading a technology project, like an AMS or other system implementation, needs to understand APIs. If you don’t, you can cost your association a lot of time and money. There’s an AMS for every type of association, even tiny ones, so find out what should be in yours when you go shopping for one.

San Francisco 39

San Francisco Certificate Technology LMS 39

Association 141+

SEPTEMBER 16, 2011

Truly, these technological tools allow us the ability to connect in ways we could not have dreamed just a few decades, if not just years, ago. Recently, I have made visits to our chapters in San Francisco, Memphis, Indianapolis and (as I write this post on the plane back from this latest visit) Milwaukee. Association Subculture.

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San Francisco Memphis Milwaukee Indianapolis 40

Off Stage

DECEMBER 5, 2008

Prioritize the trips (more on that later), and insist that parent associations use teleconferencing and virtual meeting technology whenever possible, and deliver education programs online instead of using the ‘bodies in seats’ model. Know what your members will spend in Washington, DC or San Francisco or Orlando.

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San Francisco Leadership Washington DC 40