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The Bots are Here: Leading With Our Humanity in the Age of Automation
Beth Kanter
JANUARY 22, 2018
Innovations like these don’t have to break the bank. In fact, by becoming experts at frugal innovation , meaning stripped down technologies that are very customer focused, nonprofits can make “bots” affordable and accessible. You could also survey or interview some of the people that interacted with your bot and get their feedback.
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