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What is Customer Experience (CX)? Crash Course

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To help your association’s team understand CX, why it matters, and how to get started with it, this article will provide a crash course, reviewing topics such as: What is CX? Understanding the CX Process Ways to Manage and Improve Your CX Applying CX Principles to Memberships. But what is CX ? What is CX?

Course 52
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Association Brain Food: 6.24.22

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It’s a good start, for sure, but you know your market segments best. Always emphasize the impact, not the features, of membership. The biggest mistakes organizations make with cybersecurity—and how to avoid them. How to Design Ads for Nonprofits. Member recruitment. Quick hits. Tessa Davis ). CAE credits. 1 CMP credit.

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