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Relationships matter: How one Philadelphia high-rise puts customer service first

Ungrated

The Ritz-Carlton Residences in Philadelphia’s Center City neighborhood replicates the personalized experience of staying at a Ritz-Carlton Hotel for its more than 500 residents, who also enjoy the renowned customer service that distinguishes the luxury hotel chain.

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Streets of Philadelphia All Set for DNC

Associations Now

And with a convention of this size, with so many high-profile and influential attendees, you better believe the Philadelphia Convention & Visitors Bureau and Philadelphia 2016 Host Committee have been hard at work ever since the DNC was awarded to them in February 2015. Of course, PHLCVB and the Host Committee also realize that not everyone in Philadelphia will have VIP access to the floor of the Wells Fargo Center, where the DNC will take place.

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Expos Returning to Philadelphia After Labor Contract Changes

Associations Now

Now that there’s a deal in place with most—but not all—of the labor unions that work the Pennsylvania Convention Center, the Philadelphia facility is starting to win back some business. “Philadelphia has long been a ‘go-to’ city for so many reasons, but bringing a large meeting to the center was simply too difficult because of onerous work rules and limitations on exhibitors,” AIHA Executive Director Peter J.

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Philadelphia Newspapers Get new Nonprofit Lease on Life

Associations Now

In a landmark decision relatively unheard of in the media world, the owner of The Philadelphia Inquirer , the Philadelphia Daily News , and Philly.com has given his ownership of the news outlets to a new nonprofit media institute, a move he says is intended to keep them sustainable while finding new distribution models. The recent saga of the Philadelphia newspapers has been one fraught with both frustration and tragedy.

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Crisis Averted: Philadelphia Event Venue’s Labor Conflict Ends Quickly

Associations Now

More details: The backstory: Early Thursday morning, four unions whose members do work at the Philadelphia convention center—Teamsters and those representing carpenters, stagehands, and riggers—formed a picket line outside of the venue to protest a proposal they said would weaken the unions’ jurisdiction and cut working hours. The post Crisis Averted: Philadelphia Event Venue’s Labor Conflict Ends Quickly appeared first on Associations Now

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ICYMI: “How Can Police Rebuild Trust?”

AssociationChat

Listen in on this flash chat segment from Thursday, June 11, when Former DC and Philadelphia Police Commissioner Charles Ramsey answered my question about trust during the webinar, “Justice and Peace: A Dialogue on Anti Racism and the Future of Policing in America.”.

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Friday Top 5

Thanks For Playing

From when we went to the Philadelphia Eagles academy for women in February of 2011. What with this being 2012 NFL season kick off weekend, I thought it might be a nice time to give a shout-out to my Top 5 Favorite Sports Blogs (warning: NFC East-heavy): IgglesBlitz - Tommy Lawlor is to football writing what Jaws is to football commentary. SportsBlogNation , particularly the officially recognized NFC blogs: Bleeding Green Nation , Hogs Haven , Big Blue View , and Blogging the Boys.

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Society Hill Towers: How proactive maintenance gives a Philly high-rise a competitive advantage

Ungrated

Pei and completed in 1964—soars over Philadelphia’s brownstones and historic buildings. Jerrold “Jim” Morris, a Philadelphia attorney who is vice president of the board, has lived in the community since the 1980s.

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Conference Circuit: Studying Society

Associations Now

The American Sociological Association ’s 113th Annual Meeting begins this weekend in Philadelphia. More than 5,000 researchers, educators, practitioners, decision-makers, and students involved in the scientific study of society will make their way to Philadelphia this week to share knowledge and new directions in research and practice. City: Philadelphia. Rundown Attendees: 5,000 plus. Research papers: 3,000. Program sessions: 600. Exhibitors: 43.

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A Year in Photos

Thanks For Playing

I know I did miss a handful of days (likely about 5, without going back to confirm), but many days I took more than one photo, resulting in 688 posts to the blog Most of the photos were taken in and around DC, although there are also photos from New Orleans, rural Virginia, the Philadelphia area, the Jersey shore, rural Maryland, Indianapolis, Omaha, St. My resolution in 2012 was to do Photo365 , which I documented on a Tumblr.

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Your Event Guide for the 2016 Political Conventions!

Beekeeper Group

We’re excited to bring you Convention Buzz 2016 — your go-to resource to view and post events taking place at the National Political Party Conventions in Cleveland and Philadelphia. Are you attending the Republican National Convention ? How about the Democratic National Convention ? Maybe both? We have you covered!

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Deep Dive Emerging Markets Session Video Recap & Annoucement of ASAE/MCI 5 Year Global Research Initiative

GlowGlobally

James Ott, SVP, International Programs, American College of Physicians, Philadelphia, PA. ASAE Panel from Deep Dive Emerging Market session held last week at ASAE’s International Conference in Washington DC: (left to right). Tarnbir Kaur, Director, Association Management and Consulting, MCI Group- MENA and India. Eryn Carter, Director, Global Markets, Million Dollar Round Table, Park Ridge, IL. Nikki Walker, Global Vice President, Association Management and Consulting, MCI Group.

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Best Benefit Ever: Quality Assurance

Associations Now

The Architectural Glass and Metal Association (AGMA), a trade association serving glazing contractors in the Greater Philadelphia area, has introduced a new benefit that offers members both a customized Quality Management System (QMS) and a Quality Assurance Program (QAP). The Architectural Glass and Metal Association now offers a Quality Management System and a Quality Assurance Program for glazing contractors. What is it?

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Association Chat to feature authors of "Leading Engagement from the Outside-In" on July 14th

KiKi L'Italien's Acronym Soup

When she's not helping associations grow, she loves to dance, listen to live music, cook, and blog about the Philadelphia Eagles. Associations have always been “about” engagement, and in the past several years, we’ve had a renewed focus on engaging our members and other audiences. The thing is, most of us aren’t really doing it well. Could that be because we’ve been thinking about engagement all wrong, focusing on what we want members to do and how we define value?

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How the Events Industry Is Coming Together Amid COVID-19

Associations Now

The Greater Philadelphia Hotel Association’s COVID-19 Hospitality Workers Relief Fund provides gift cards for local grocery stores and pharmacies to hotel employees who have been furloughed or laid off.

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What is Customer Experience (CX)? Crash Course

Fonteva

An angel investor in the Philadelphia region, he is also the founder, CEO, and visionary of PeopleMetrics, a leading provider of experience management software and advisory services. When your association engages members , how do you conceptualize and measure their experiences?

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Bagel-Eating Contest Aims to Draw Attention to Start-Up Bagel Group

Associations Now

David Brunelli of Philadelphia walked away from the National Bagel Association ’s second-annual National Bagel Eating Contest in New York with a $500 cash prize and the title of “National Bagel Eating Champion” for gobbling down 11 bagels in eight minutes. He said that several dozen spectators cheered on the 10 competitors, who traveled from New York, Philadelphia, and Connecticut to take part in the competition.

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The 1 thing you can learn from Gritty

Association Success

Created by Brian Allen of Flyland Designs in 2018, Gritty is the official mascot for the Philadelphia Flyers National Hockey League team. Take a guess: What is 7-foot tall, has orange fur, giant googly eyes and wears Flyers’ gear? Gritty!

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Gun-Control Critics Use Novel Law to Gain Ground in Pennsylvania

Associations Now

A new law meant to curtail local gun-control ordinances in Pennsylvania has already put two of the state’s largest cities—Philadelphia and Pittsburgh—in the National Rifle Association’s litigation crosshairs. On Wednesday, the NRA announced it would sue three cities that still have ordinances on the books: Philadelphia, Pittsburgh, and Lancaster.

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Bus Tour Aims to Raise Awareness of Effects of Childhood Trauma

Associations Now

The Campaign to Heal Childhood Trauma tour, which will begin at ATTACh’s headquarters in Minneapolis on November 10 and end in Washington, DC, on November 15, will also make stops in Chicago, Boston, and Philadelphia on the way. In a five-city bus tour this fall, an array of organizations is seeking to build better understanding of the long-term effects of childhood trauma and the interventions that can help children heal. The tour will end with a rally on Capitol Hill.

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Pope Francis: Catholic Student Associations Capitalize on Papal Visit

Associations Now

Groups at several universities are sending students to the three cities where events are taking place (New York City, Philadelphia, and Washington, DC), and organizations and parishes near the events—including PCSA and other University of Pennsylvania religious groups— are opening their doors to those who hope to see Francis in person. “We James Catholic Parish in Philadelphia, told the Daily Pennsylvanian. “We

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Daily Buzz: America’s First Coin Returns Home

Associations Now

The American Numismatic Association’s “Numismatist of the Year” identified the United States’ first coin—and now it’s returning to Philadelphia thanks to an association meeting. Money makes the world go ‘round—and the first ever coin struck by the United States government is making its way back to Philadelphia for the first time since the 1780s.

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Five Millennial-Friendly Benefits to Offer Your Team

Associations Now

A piece in the Philadelphia Inquirer noted how this workplace trend was growing , with many organizations putting in a rule where people could dress however they liked, as long as they weren’t taking part in a client meeting. From free food to a commitment to student loans, organizations looking to hire younger workers are learning to boost their millennial-friendly benefits, and when the time is right, let loose. Trying to add young professionals to your staff?

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Conference Circuit: The Science of Chemistry

Associations Now

As the Democratic National Convention wraps up its time in Philadelphia , 18,000 laboratory medicine professionals are making their way to the city to hear about new developments and vital industry research, learn about cutting-edge diagnostic technology, and connect with global experts in areas like clinical chemistry and lab management. Location: Philadelphia. Rundown Attendees: 18,000. Exhibitors: 700 plus. Education sessions: 200 plus.

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Why Strategic Training Matters for Capacity Building

Leading Learning

Matt has served on the board of the Greater Philadelphia Chapter of the Association of Fundraising Professionals, the Nonprofit Career Network of Philadelphia, and several nonprofits. by Matt Hugg of Nonprofit.Courses.

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Fibre Channel Industry Association (FCIA)

L&M Association Management

Next meeting is in Charleston, SC the week of February 7 th ; the following meeting will be in Philadelphia, PA the week of April 4 th. In November the FCIA validated Fibre Channel over Ethernet (FCoE) and 8GFC interoperability in multi-vendor testing. The Plugfest provided a forum where leading Fibre Channel vendors came together to collaborate on their respective FCoE and 8GFC products to ensure both interoperability and configurability between vendors.

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What’s All This about Emerging Markets?

GlowGlobally

James Ott, SVP, International Programs, American College of Physicians, Philadelphia, PA. Join MCI & A Panel of Association Execs from ACP, MDRT, PMI, and SLAS. on May 16th for a three hour deep dive on recent trends and effective management practices for growing business in emerging markets. Deep Dive Exploration: Navigating the Emerging Markets. Thursday, May 16, 2013 8:00 AM – 10:45 AM; ASAE International Conference @ DC Convention Center. The rise of Asia is nothing new.

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Conference Circuit: Higher Learning

Associations Now

The grand champion team will win complimentary member registrations to the 2018 NASPA Annual Conference in Philadelphia. Rundown Attendees: 5,500. Sessions: 600. The 2017 NASPA Annual Conference is set to start this weekend. More than 5,000 attendees are expected in San Antonio, Texas. Around 5,500 student affairs professionals from around the globe are headed to San Antonio to be inspired and to hear from industry leaders on topics relevant to their campuses.

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Ringing the Bell for Member Engagement

YourMembership Blog

Being in Philadelphia I couldn’t help but think of the Liberty Bell as an analogy for the challenge of driving member engagement. I’ve just returned from the 5th Annual MASAE Mid Year Meeting , and I’ve been thinking about some great ideas that were shared during the event.

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Tennis Foundation Volleys Help to Vets

Associations Now

Last year, the foundation hosted a series of tennis events for veterans at facilities in New York City and Philadelphia. The U.S. Tennis Association Foundation is expanding its relationship with the Department of Veterans Affairs, pitching the game as a way to both rehabilitate vets and help them re-establish ties to the civilian world. It’s a tag team worthy of a doubles match. Last week, the Department of Veterans Affairs and the U.S.

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Heart Association Program Encourages Healthy Home Cooking

Associations Now

The 12-week pilot program, which focuses on single-mother or single-guardian households, will launch in Philadelphia, Chicago, and Houston and provide training in preparing healthier meals at home as well as track attitudes and behaviors regarding food and health among this population. The American Heart Association, with the help of food service provider Aramark, launched a program to help single mothers prepare healthier meals for their households.

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Let Your Member Data Show You the Way

Spark Consulting

This Old City blogger Jon Geeting’s photos of sneckdowns in Philadelphia in February are a perfect illustration of how, paradoxically, a blanket of snow uncovers the most natural paths for cars and pedestrians. Last week, Associations Now did a story on my awesome client NICSA and the new membership model project we worked on together last summer. They’ve graciously given me permission to reprint it below: By Joe Rominiecki / Apr 30, 2014 .

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Water Groups Push Congress To Extend Rail Safety Deadline

Associations Now

The need for PTC technology was highlighted this past spring after a train derailment outside of Philadelphia killed eight people. As the deadline to install positive train control systems on U.S. railroads approaches, several groups representing the water industry are warning of the costs to clean water should Congress not act to allow more time to install the technology. Congressional regulations on rail safety are having an unintended effect on the water industry.

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Member Engagement? It's.Well, It's Complicated.

Eric Lanke

We even had one person dialing in from Philadelphia! image source A big thanks goes out to the more than forty association professionals who joined me on Wednesday, September 4 for an informal discussion on member engagement. The call was hosted by WSAE as part of its peer-to-peer discussion group series , and it was (I think) the best attended discussion they have ever held.

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CompTIA Helps Build New Tech Foundations for the Underemployed

Associations Now

In recent months, the foundation has moved to duplicate the program in other cities, including Philadelphia, Dallas, and Charlotte, North Carolina. The association’s philanthropic arm, Creating IT Futures, is expanding its free training program for individuals looking to enter the information technology field. The world of information technology can be a great opening for unemployed or underemployed people seeking new careers.

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How the Pope Is Connecting with Younger Generations on Social Media: Pope Emojis

Beth Kanter

As you probably know, the Pope is visiting the United States this week in Washington, DC; Philadelphia; and New York City. While the crowds will gather on the ground for a change to touch the hand of Pontiff, there will be a lot of crowds online to celebrate his visit.

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Lessons in Event Planning From a Rock Concert

Associations Now

That notion was reinforced when I was up in Philadelphia earlier this week to see the indie rock group Arcade Fire. You know what we got in Philadelphia? Every planner wants his or her next meeting to have the same hype and entertainment value as a concert. Steal these five ideas from a recent concert to make your next event a sellout. I’ll start this blog post by revealing a neither deep nor dark secret about myself: I’m a bit of a music fanatic. (OK,

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Fighting Homelessness: Libraries on the Front Lines

Associations Now

Dedicated social workers: Libraries in Philadelphia, San Francisco, and Washington, DC, have hired social workers to help the homeless, especially those who are mentally ill. When people think of libraries, they think of books. But for homeless individuals, they’re often a place of refuge. Here’s how the American Library Association has helped enable that mission around the country. Doors of libraries are open for all—including the homeless.

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Political Science: Meetings Industry Effort Makes Most of Election Season

Associations Now

The idea is while all of those policymakers are together in one place in Philadelphia and Cleveland [for the national conventions], we want to take an opportunity to highlight and advertise the importance of meetings,” Dominguez told industry publication Skift. “We At the Democratic Convention the following week, MMBC will have signage in the Philadelphia International Airport as well as billboards along I-95.

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After Tragedies, NBA Players Association Takes Medical Testing to Heart

Associations Now

Both Moses Malone and Darryl Dawkins, onetime stars of the Philadelphia 76ers, died from heart conditions within the past six months. Earlier this year, two iconic NBA stars of the 1970s and 1980s—three-time league MVP Moses Malone, 60, and fellow Philadelphia 76ers star Darryl Dawkins, 58—died suddenly of heart conditions within three weeks of each other. 50+ The number of former NBA players who have died from complications from heart disease since 2000, according to Billy Penn.