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What is Customer Experience (CX)? Crash Course

Fonteva

Understanding the CX Process Ways to Manage and Improve Your CX Applying CX Principles to Memberships. A new CX strategy doesn’t need to replace your current approach to membership management, but rather strengthen it. For example, you may already use your membership software to create member customer profiles.

Course 52
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Association Brain Food: 6.24.22

Reid All About it

They describe the steps to take in the planning process, for example, identifying your goals and defining your audience, and suggest other issues to consider before you dive in. Presenters: Josh Henry, Meetings Manager, SPIE. Chase Brunson, CLE, Sections & Events Manager, Austin Bar Association. Quick hits. Tessa Davis ).

Video 39