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Member Experience: Associations’ New Blueprint for Engagement

Smooth The Path

Associations are more than the sum of their transactions, like member applications, registrations, and renewals. Associations are experience-creating centers. Experiences will happen organically, or we can plan them. Every great experience drives the emotions that grow member engagement.

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The digital imperative for today’s associations

Nimble AMS

Earlier this year, my colleague wrote an article on this blog about digital transformation and its importance to the future of associations. Findings from this study suggest that there are some disconnects between organizations and their members when it comes to the importance of certain benefits.

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Association Brain Food Weekly: 7.30.21

Reid All About it

Combine a selection of articles, posts, videos, podcast episodes, session recordings and/or other content you already have into curated content bundles. You’ll walk away with an action plan for writing a series of blogs or articles (that could even lead to a published book!). The Importance of Integrations to Member Retention.

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On Becoming the Netflix of Associations

Association Success

This article is an attempt to provide the above question with a response, that covers both the structural considerations and their relationship with our business model redesign (with a heavy focus on digital transformation). This translates to the core primary outcome for all of us on staff: member and customer retention.

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Association Brain Food: 6.9.23

Reid All About it

This PCMA Convene article by Vanessa Page of mdg is essential and fascinating reading. Membership Mondays This month’s discussion will be focused on driving engagement for associations with limited budgets and resources, a problem that plagues us all regardless of staff size. Event marketing. More info/register. 1 CAE credit.

Revenue 205
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CXPA Elevates the Customer Experience with Community

Higher Logic

It’s a bustling organization that has exploded in growth over five years, with over 4,000 members worldwide. This incredible growth brought with it new questions for how to elevate the member experience and offer a more cohesive space for learning and expanding the field. Added over 1,200 new members in the last six months.

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Association Brain Food Weekly: 4.2.21

Reid All About it

I followed a quasi-recipe from the late actor (and amazing cook from what I’ve heard) Vincent Schiavelli—the recipe is at the bottom of this article. Agnes Amos-Coleman, MBA, CMP, education, conference, event, certification consultant, Amos-Coleman. Improve Your Member Experience with Smart Data Management. CAE credits.

Revenue 335