Higher Logic

APRIL 2, 2019

Your new customers shouldn’t disappear into a black hole, never to hear from you again – that initial transaction should be the start of their defined customer journey, complete with strategic touchpoints for success. The problem is that not enough companies connect these top goals with customer marketing. That being said….

Marketing 195

Marketing Revenue eBook Software 195

NXUnite

MARCH 18, 2024

Customization: LMS platforms often offer customization options, allowing you to tailor learning experiences to meet specific member needs and preferences. How relevant are our current learning opportunities to your needs? What improvements, if any, would you like us to make to our learning program?

Software 130

Software LMS Library Certificate 130

CMA Solutions

APRIL 3, 2024

In early 2023, when multiple high-profile regional banks suddenly collapsed , surviving institutions across the country were asked a series of questions by customers and the media. Is our money safe? Quickly engage with your audience and provide regular updates to address customer concerns and reduce misinformation.

Press Release 52

Press Release Social Media Case Study Team 52

Nimble AMS

JANUARY 24, 2022

The truth is that some AMS systems require customers to wait for big (and sometimes costly) upgrades. This means that customers have more routine, predictable, and lower-risk product upgrades in manageable chunks versus major, disruptive, higher risk updates. . A case in point: Missouri State Teachers Association Case Study.

Software 113

Software Missouri How To Case Study 113

Leading Learning

MAY 19, 2022

Back then, most of the learning subscriptions in our space were content factories churning out live Webinars. That idea was easy to dismiss under the pretense that we are more thoughtful in our approach to learning design. Following those results, we analyzed how many customers returned from one year to the next (i.e.,

Revenue 97

Revenue Price Course Content 97

Spark Consulting

MAY 11, 2020

A case study with the Institute of Food Technologists. An extensive list of resources in case you want to dig deeper on any of the topics addressed. Member Relations: An Association-Centric Approach to Customer Relationship Management (PDF), April 2013.

Case Study 341

Case Study Content Proposal Innovation 341

CMA Solutions

JANUARY 31, 2024

With the rise of digital media to complement traditional media and advertorial efforts, construction companies now have an array of channels to engage existing customers better and reach new ones. According to a Stanford study , 75% of users judge a company’s credibility based on its website and logo design.

Industry 64

Industry Marketing Social Media New Jersey 64

Reid All About it

MARCH 1, 2024

Last week, we got a gigantic piece of monkfish in our seafood share. Fri 3/1 at 4 p.m.* – Panel Discussion: Issues Women Face at Work That Men Don’t, and How Men Can Be Allies Our panel members will discuss issues they have faced in the workplace simply because they are women. custom LLMs—how to explore, implementation, etc.;

Education 256

Education New Hampshire Tips Technology 256

Blue Sky eLearn

JANUARY 14, 2020

In addition to this, you can also create custom dashboards that focus on the data you are most interested. Then r eview bounce rate or visit length data to help you make a case for improving certain areas of your site. . Client Case Study . In July, our client was using Facebook ads to get people to visit their LMS.

LMS 292

LMS Learning Management System Case Study Content 292

Higher Logic

OCTOBER 19, 2017

Advocates are five times more valuable than average customers because they spend more on products and increase product purchases, according to Advocate Marketing. We’ve had active advocates in our customer base from the very beginning, but we haven’t had a formal advocacy program until now. Higher Logic is no different.

Team 149

Team Marketing Case Study Products 149

Reid All About it

AUGUST 4, 2023

We are all dreaming of some magical rose garden over the horizon—instead of enjoying the roses blooming outside our windows today.” Navigate CES describes how your association can improve the customer journey for sponsors, exhibitors and advertisers. Per a new study, women leaders can successfully network off the course.

Atlanta 195

Atlanta Price Revenue Denver 195

Higher Logic

FEBRUARY 12, 2019

Like making a first impression with a new acquaintance, SaaS customer onboarding has a big effect on whether your customer’s trajectory with your company is positive or negative. This situation doesn’t spell great news for a new customer. Step 1: Map the Customer Journey.

Software 159

Software Process Tools Case Study 159

Reid All About it

MARCH 5, 2021

What we thought would last a couple of months has continued for over a year and it will be a while before we will feel that the events of the last year will be in our rearview mirrors. For all the technology, our audiences are still human. Stock up with new ideas and add human values to our on-demand future. 1 CAE credit.

North Carolina 370

North Carolina Certificate Strategy Case Study 370

Higher Logic

AUGUST 7, 2018

Listening to your customers can be both the easiest and most challenging thing s to do at the same time. While happy customers don’t always sing your praises, those with complaints tend to voice them loud and clear. So, how do you weed through the negativity but give your customers a way to feel heard and valued ?

eBook 149

eBook Case Study Products Tools 149

Reid All About it

MAY 19, 2023

You’d think every attendee would use your event app, but that’s not always the case. Navigate CES describes how to improve the customer journey for sponsors, exhibitors and advertisers. Last month we had our first Community Connect. Join us back with our panelist as we continue the conversation. Event apps. CMP credit.

Strategy 195

Strategy Content Leadership Email Marketing 195

Higher Logic

APRIL 4, 2019

He discusses how psychology, sociology, history, linguistics and other fields of study can influence and inform our thinking about online communities. After reading his case, I’ve put together three questions on language that you can consider to improve your community’s language. Everyone likes to feel important or in the know.

Communications 244

Communications Resources Process Strategy 244

Higher Logic

NOVEMBER 21, 2018

People want to receive relevant, customized recommendations from the brands and organizations they’re interested in. Adobe’s recent study about email marketing revealed more about these reactions to personalization. Customize s based on the customer. Respects customers’ privacy. Respects customers’ privacy.

Marketing 149

Marketing Guidelines Software Email Marketing 149

Reid All About it

JANUARY 18, 2019

They provide an action plan to increase engagement, even if you’re not “in charge” of engagement, along with case studies of organizations that have successfully shifted their cultures. Let’s explore how best we can leverage new and inexpensive technologies to boost the human interaction that ultimately defines our success.

DC 293

DC Washington Member Engagement Content 293

GrowthZone

MAY 18, 2020

If you’re ready to innovate, go to our online guide, How to Thrive After a Pandemic. It’s packed with tips, recommendations, and success stories stemming from our many conversations with chambers and associations. Each topic dials in on specific program concepts, case studies, and innovative ideas.

Case Study 148

Case Study Innovation Resources Tips 148

Higher Logic

DECEMBER 20, 2018

As consumers, we know that brands that consistently deliver value and make our buying experience effortless will continue to win our business over time. In my household, for example, we’re more likely to buy add-ons like Audible and Amazon music because we know the same level of convenience we get with our Prime membership will exist.

Software 159

Software Revenue Communications Team 159

Reid All About it

FEBRUARY 14, 2020

She says, “When we define the metric that matters, we can track the progression and activation of our onlyness.”. You can introduce your members and customers to Effectiveness by teaching them how to succeed as online learners. Brittany Tamul, Director of Customer Success, ArrowStream. This post also talks about “your onlyness.”

DC 243

DC Content Education Washington 243

Higher Logic

MARCH 30, 2017

Today, we are failing to showcase the inherent value we believe online communities can provide, because too many of our arguments are unproven. We need to reach further, grow t he ranks of our advocates and allies inside the office, and push ourselves to learn the information we so desperately need to grow and succeed.

Strategy 120

Strategy How To Sample Class 120

Higher Logic

APRIL 11, 2017

Unless your business technology, including your online community platform, association management system (AMS) or customer relationship management software (CRM) talks to one another directly, the information they collect won’t reach its potential. Instead, they’ll create data silos that fragment your view of customers and members.

Software 192

Software System Team Tools 192

Spark Consulting

MAY 10, 2017

But associations have very different relationships with our boards than for-profit companies do. Although our members are also our customers, the membership relationship is vastly more complex than the consumer relationship. The association operating environment is much more multi-layered.

America 150

America Case Study Recruiting Recruitment 150

WBT Systems

MAY 9, 2017

With our standard integration between TopClass LMS and iMIS , we provide iMIS users the power to get the most out of their learning programs. Read the Case Study now. The flexibility of TopClass LMS provides powerful learning solutions for iMIS customers through an off-the-shelf integration with iMIS 15 and iMIS 20.

LMS 199

LMS Conference Learning Management System Certificate 199

YourMembership

APRIL 3, 2015

Petersburg for YM’s annual customer conference. Xperience 2015 will also mark the first time our customers will have the opportunity to meet with YM since the acquisition of Job Target’s career center business unit and Digital Ignite. Our keynote speaker this year will be Reggie Henry, ASAE’s CIO.

millennials 150

millennials Florida Learning Management System Case Study 150

Reid All About it

MAY 21, 2021

As volunteers represent 20-25% of our labor pool, losing them would be catastrophic. We have to keep our governance volunteers actively connected in order to make decisions in a timely fashion. Presenters: John Rissi, SVP, Customer & Industry Engagement, Encore. Host: Brandt Krueger, founder Event Technology Consulting.

San Jose 369

San Jose Email Marketing Tools millennials 369

Spark Consulting

APRIL 23, 2019

Those are some of the questions Shelly Alcorn ( Alcorn Associates Management Consulting and Ubiquity University ) and I seek to answer in our new collaborative whitepaper, Blockchain for Associations: Separating the Hype from the Promise. . You can find out more about the event as a whole and our session at [link].

New Mexico 186

New Mexico Case Study Innovation Conference 186

Association Success

MAY 16, 2019

Most of us today are accustomed to receiving advertising from companies that are based on our behaviors in the marketplace. For example, when we search for a product on Amazon, we are offered similar or complementary items based on our previous purchases and searches and our behavior in the marketplace.

Marketing 112

Marketing Case Study Products Industry 112

Reid All About it

FEBRUARY 7, 2020

Examine the steps to build a business case for sustainability initiatives at your events and venues by using food waste as an example. From a leadership mindset to focusing on value-based experiences for customers, let’s discuss how a digital first approach can help us stand up to the competition. 1 CMP credit. Host: PCMA.

Chicago 243

Chicago Baltimore Education Content 243

WBT Systems

APRIL 10, 2018

Your wish can come true if you know how to make a persuasive case for a new learning management system (LMS) to the decision-makers at your association. Last week, we explained how to prepare your business case for a new LMS —from collecting evidence to gathering allies. Align your case with organizational strategy and goals.

LMS 165

LMS How To Learning Management System Proposal 165

Nimble AMS

APRIL 23, 2020

The way a tech vendor allocates resources within their company says a lot about their commitment to customers. Additionally, our retention rate of over 95% further exhibits our dedication to client success. Take a look at these Nimble AMS case studies. Here’s how the numbers break down.

Case Study 78

Case Study Software Products Team 78

Reid All About it

SEPTEMBER 1, 2023

But sometimes a traditional online program or course doesn’t fit our schedules. Sticking with MGI for a moment, Tony Rossell explains how MGI survey participants made a successful case for increasing their membership marketing budgets. Who has the time to learn? Answer: we all do. Gen Z marketing. Membership budget. CAE credit.

Revenue 227

Revenue Survey Education Strategy 227

Reid All About it

FEBRUARY 5, 2021

CAE study group. Fridays@4 is hosting a free CAE study group —you have to join first , but that’s free too. The group will be self-directed, giving participants the ability to collectively customize its direction, structure and agenda to meet their own needs and preferences. Quick hits. As a venison lover, I enjoyed this post.

San Diego 370

San Diego Price Strategy Education 370

Reid All About it

MARCH 19, 2021

One of our fish nights featured striped bass given the Mummy Lorraine treatment—for those not in the know that’s baked fish fillets topped with a mix of crushed Ritz crackers, lemon zest, garlic salt, and melted butter. . – Madalene Xuan-Trang Mielke, President & CEO, Asian Pacific American Institute for Congressional Studies (APAICS).

LMS 370

LMS Nashville Strategy Video 370

Higher Logic

JUNE 26, 2019

ICYMI: We shared a collection of 39 nitty-gritty stats from the report in our first blog recap. Program outcomes can be connected to a variety of complex business objectives like customer retention, innovation, and culture change. Resource: Customer Journey Mapping 101: The What, Why, and How. We Want More, We Want More!

Report 166

Report Case Study Resources Strategy 166

Reid All About it

NOVEMBER 13, 2020

The Association Laboratory Research Alliance invites association executives to participate in the Looking Forward 2021 study. This study investigates more than 60 factors influencing members across six domains, including economic, technology and market psychology. Join us for our open community of practice dialogue.

Recruiting 370

Recruiting Recruitment Certificate Tips 370