Higher Logic

JUNE 11, 2019

Making new connections in an environment like this can be energetic, powerful, and truly productive. It can also boost community engagement. We know that it can be challenging to keep the conversation going after the party is over, so take a look at practical tips on how to use events to increase online community engagement.

Conference 218

Conference Library Resources Content 218

Higher Logic

SEPTEMBER 13, 2017

Online communities have changed the way teams operate—and ultimately collaborate—regardless of size. And, by using an online community’s tailored tools and techniques, teams can come together in ways that acknowledge each member’s individual contribution while working together to meet the end goal. Why show up?

Team 289

Team Guidelines Project Library 289

Higher Logic

NOVEMBER 16, 2017

His research identifies six key factors to predict if an idea, concept or product will go viral. Social Currency, Triggers, and Stories are most relevant to online community professionals. When designing a new program or community, keep this in mind. How Will Your Community Go Viral? Abbreviated as the S.T.E.P.P.S.,

Pennsylvania 227

Pennsylvania Marketing Examples Review 227

Higher Logic

AUGUST 7, 2018

An online community is a powerful tool that can harness customer feedback AND integrate with your other customer-focused efforts. Online communities connect your customers. New to online community ? Online communities give your customers a place to be heard.

eBook 149

eBook Case Study Products Tools 149

Higher Logic

NOVEMBER 2, 2017

Customer communities are designed to keep your clients engaged, informed, and satisfied with your business so they stay with you longer, making repeat and additional purchases. That’s why the best online community software has customer retention metrics built in – so you can see how likely your customers are to stay loyal to your company.

Content 229

Content Products Report Software 229

Higher Logic

DECEMBER 20, 2018

This is nothing new, by the way.although technology has changed how and where we buy, successful brands have always focused on delivering valuable products to their customers and making it easy for them to purchase. Why Community Should Be Part of Software Companies’ 2019 Strategy. Thus, more competition exists. Let’s explore. #1:

Software 159

Software Revenue Communications Team 159

Higher Logic

AUGUST 31, 2017

Subject matter experts (SMEs) have the potential to be the most versatile and impactful members of your community. But are you enabling them to make an impact and, more importantly, do you know what obstacles they are facing within the community and your organization? 4 Steps to Increase Participation from Subject Matter Experts.

How To 244

How To Software Survey Products 244

Higher Logic

MAY 1, 2019

You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. You need a way to differentiate yourself outside of product and price, which can only be tweaked so much. That's where an online customer community comes in. The two should work hand in hand.

Products 136

Products Library Team Software 136

WBT Systems

OCTOBER 10, 2017

Do you ever think about your association’s online learners and how they manage to fit your courses into their busy lives? Imagine: after a long day of work, errands, and household chores and duties, they manage to find time to finish the week’s assignments for the online course they’re taking with your association. It’s a lonely life.

Mooc 175

Mooc Arlington LMS Course 175

Higher Logic

DECEMBER 7, 2017

A Century-Old Association Committed to Online Community. AACSB has been committed to the concept of community since they launched their own, The Exchange, in 2009 on the Higher Logic platform. Everything we see on the AMS that Activity Sync adds about our community helps us with the strategy for the community site,” said Jena.

Analysis 252

Analysis United States Member Engagement Strategy 252

Higher Logic

OCTOBER 6, 2016

And companies definitely take notice -- one tweet or Instagram post from a Kardashian or Jenner can make or break a product (and can cost tons of money). Interesting, but how does this relate to your online community? Micro-influencers in online communities. Nurturing micro-influencers with community.

Social Media 244

Social Media Products Course Maine 244

Higher Logic

JANUARY 7, 2019

The bad news: there are at least a few wrong ways for an association to approach online community building. In the spirit of reflection, strategy, and righting our wrongs in the new year, I invite you to take a step back and ask yourself: Am I making any of these online community building mistakes? Mentorship?

Case Study 204

Case Study Tools Marketing Resources 204

Higher Logic

JULY 6, 2017

Because introverts can, in fact, be some of the most successful social media and online community managers , all despite their tendency to keep to themselves. So if you would like to become a social media whiz or an online community manager but are worried being an introvert will hold you back, take heart.

Social Media 204

Social Media Tips Communications Maine 204

Higher Logic

JULY 25, 2017

An online customer community is a good place to start. Customer communities bring customers, companies, and subject-matter experts together for the betterment of the group. With the right strategy and activities, a customer community can greatly improve your retention rates. Online mentoring programs.

How To 176

How To FAQ Tools Products 176

Protech

SEPTEMBER 30, 2021

. – September 28, 2021 – Protech Associates, the leading provider of powerful association management software (AMS) for Microsoft Dynamics 365, is pleased to announce Protech Connect , a cost- and time-efficient AMS-native online community platform that simplifies and streamlines community management. No Integrations.

Cost 98

Cost Maine Software Member Engagement 98

Higher Logic

JUNE 15, 2017

Those are the same reasons why business executives are starting branded online communities. Already proven popular with customers (think about Facebook and LinkedIn) online communities benefit companies across almost every department from marketing and sales to customer service. See the full customer success infographic.

Products 191

Products Revenue Library Cost 191

Higher Logic

SEPTEMBER 14, 2017

In my last post, I talked about folding community into your larger business operations to better serve customers and your company, a technique known as Community as an Integrated Service (CIS). Second, we tend to think in terms of immediate transactions vs. building relationships over time (which community enables). Why is this?

System 184

System Examples Team Products 184

Reid All About it

APRIL 26, 2024

The weekly list of free educational events and resources for the association community… Association boards. Impexium and Jeff De Cagna of Foresight First invite you to participate in The Future of Association Boards (FAB) Survey , our community’s first comprehensive tracking survey of board composition, practices and performance.

Content 222

Content Survey Education Strategy 222

Higher Logic

MAY 22, 2018

There’s a lot of hype around online communities now. You or you r stakeholders may be skeptical about launching an online community – after all, no one’s really asking for one yet. Every organization is different, with a special product, industry niche, or value proposition for its members. You’re not alone.

Library 153

Library Resources Products Project 153

Higher Logic

SEPTEMBER 21, 2017

Want some easy to create and implement ideas that will enhance, protect and engage your community? We’ve been in this industry for more than a decade, so we put together a list of what we consider are seven of the most underutilized online community features and processes. Terms of Use. Imagery, especially video, is a necessity.

Social Media 189

Social Media Software Video Content 189

Higher Logic

JUNE 6, 2017

Online communities are now better known for their ability to improve member engagement, satisfaction, and retention than they were even a few years ago. It makes sense, then, that more and more associations are considering, or expanding, their online community plans. Community Feature Selection and Depth.

Software 201

Software Member Engagement Tools Resources 201

Higher Logic

JUNE 12, 2018

When it comes to online communities, the best offense is not a good defense. Because playing defense might protect you, but it won’t grow your community. The truth is that online communities are doing well (really well). Focus on the business impact of your community management role. And only 6.3%

Resources 136

Resources Report Strategy Leadership 136

Higher Logic

AUGUST 22, 2017

But there are social communities that can manage customer service issues as well as generate new approaches while building stronger customer relationships. Online Communities Are Different Than Social Media. It works to truly shape, grow and maintain a community of customers. But don't stop there.

Social Media 153

Social Media Team Products Software 153

Higher Logic

JANUARY 23, 2020

This could mean providing networking opportunities ( maybe through an online member community ), posting job openings, and even providing continuing education (CE) programs. It’s vital to provide content that’s truly engaging to increase members’ productivity with continuing education programs.

LMS 199

LMS Products Tips Learning Management System 199

Higher Logic

MARCH 16, 2017

Many people ask how online communities can bring in new customers. It’s important, but communities aren’t just about growing your customer base. Part of a community’s value comes from something else - retaining existing customers. While customers can switch products, they can’t bring the community with them.

Revenue 174

Revenue Survey Cost Products 174

Higher Logic

APRIL 11, 2017

Unless your business technology, including your online community platform, association management system (AMS) or customer relationship management software (CRM) talks to one another directly, the information they collect won’t reach its potential. 5 Advantages of Integrating Your Online Community.

Software 192

Software System Team Tools 192

Higher Logic

MAY 28, 2020

Customer communities – what do they do for your business, really? Is a community a nice-to-have or a must-have? Michael Torok and Chris Detzel lead community efforts at their SaaS companies, Delphix and Imperva, respectively. We’re sharing those big ways a branded community benefits your customers and your organization.

eBook 250

eBook Software Maine Products 250

Association Success

APRIL 22, 2020

Online communities need to be seeded at the right time in the right soil then watered, weeded, pruned, and nurtured with care to ensure they thrive and produce good fruit. . It’s a fad — it seems like everyone wants to start a community because it’s the thing to do! Landscaping — a clear purpose. What do they have in common?

How To 100

How To Proposal Social Media Content 100

Associations Now

JULY 31, 2023

A well-rounded online community doesn’t happen overnight. The International Sign Association’s new online community and company directory, launched in June, were partly inspired by its 2021 virtual convention. In the beginning, it may take some time before members start using the new online community regularly. “We

Directory 52

Directory Industry Project Strategy 52

Higher Logic

JUNE 6, 2019

Could the same concept apply to building a community for your customers or members on social media? But communities built on social media and communities built on platforms designed for community serve different purposes, behave differently, and provide a different experience to customers, partners, or members.

Tips 136

Tips Social Media Revenue Content 136

Higher Logic

MAY 4, 2017

It may get people to log in to your online community once, but it will do little for long-term engagement. In the case of your online community, a welcome email campaign introduces new community members to important content, contact information, and community activities. That’s just the beginning.

How To 168

How To Communications Content Tips 168

Reid All About it

APRIL 19, 2024

The weekly list of free educational events and resources for the association community… Chapter relations gathering. Gain an edge on professional development competitors by adding mentoring to your online courses and cohort programs as a free or premium service. James Young of Product Community describes a twist on mentoring.

Newsletter 250

Newsletter Content Social Media Education 250

MemberClicks

MARCH 28, 2023

For that reason, fostering an online community has become non-negotiable for organizations looking to connect, engage and grow their membership. We’ll explore the basics of online community software, review some of the top platforms available and provide tips on how to choose the right one for your organization’s needs.

Membership Management 52

Membership Management Software Directory Course 52

Higher Logic

JULY 11, 2017

Leveraging the data and tools in your online community can help you tailor messages and pitches to address your customer’s needs to increase upsells and cross-sells in ways that contribute to customer success and happiness. Proactively Identify Sales Opportunities with Online Activity Data.

Revenue 189

Revenue millennials Library Products 189

Higher Logic

APRIL 4, 2017

You slave over your community. You are a master of online engagement. You hit your presentation out of the park… until the CFO asks how online community engagement is impacting sales goals. You hit your presentation out of the park… until the CFO asks how online community engagement is impacting sales goals.

How To 168

How To Analysis Software Member Engagement 168

Higher Logic

SEPTEMBER 26, 2019

Bring your customers together in a dedicated, online space. An online community , created for users of your product, is a high-effort buster for your customers. Customers can search in the community to see all the questions that have been asked, discussed, and answered in the past.

Survey 120

Survey Team System Process 120

Higher Logic

FEBRUARY 23, 2017

They can read your tone of voice, body language, and dig into your deepest needs to find the best product or service to meet them. Now they can jumpstart the sales process – dare we say turbocharge it – by using online tools. An increasingly popular way to do this is with an online community or customer portal.

Content 168

Content Products Revenue Team 168