Higher Logic

AUGUST 8, 2019

Is your customer success team burnt out? With recent emphasis on customer success programs and the rise in rapidly scaling tech companies, customer success teams are often strapped for resources and time. But how can you get past these roadblocks to activate your customer success team’s success?

Team 174

Team How To Hawaii Resources 174

Association Analytics

NOVEMBER 20, 2023

These metrics can help your association learn more about various members, which, in turn, enables you to customize retention efforts for a specific group and boost their engagement. Click here for more information about our full range of services. To dive deeper into segmentation, check out this on-demand webinar.

Strategy 169

Strategy Analysis Recruiting Recruitment 169

.orgSource

FEBRUARY 12, 2024

If these two drivers of engagement are a world apart, it will be challenging to deliver the seamless experience customers expect from their favorite brands. There was a time when associations didn’t think of their members as customers. You can set the stage for success by: Defining roles and responsibilities.

Marketing 88

Marketing Team Social Media Communications 88

NXUnite

NOVEMBER 26, 2023

For example, a dog daycare business would be an obvious match for an animal shelter since they have similar clients and services. Customize these benefits to suit the specific goals, needs, and sectors of the businesses you’re approaching. Look for businesses that have a natural connection or alignment with your cause or mission.

Tips 130

Tips Social Media Directory Resources 130

Reid All About it

AUGUST 25, 2023

Starkweather Association Services explains how to prepare your team for any project involving change , which is most projects these days. – Certification Administration Learn how to develop and implement a successful certification program, and how to assess and monitor the performance of certified individuals. Change readiness.

millennials 370

millennials Survey Team Education 370

.orgSource

APRIL 22, 2024

Most were CEOs leading companies that provide products and services to associations. We selected this group because, as independent business owners, they were acutely aware of the challenges of digital markets and the attitudes needed for success. It opens services and activities to ongoing evaluation and adjustment.

Technology 88

Technology Innovation Team Products 88

Higher Logic

APRIL 11, 2019

Without customers, you don’t have a business. Without happy customers, you don’t have a successful, profitable, sustainable business. For B2B Software-as-a-Service (SaaS) companies, investing in customer success isn’t optional – or, at least it shouldn’t be, at this stage in the game. It’s simple.

Software 174

Software Resources Strategy Tools 174

Higher Logic

AUGUST 29, 2019

A great customer experience is all about delighting your customer by making them successful. After your customers complete the buyer’s journey and become customers, they enter the post-sale customer journey, or the “delight” phase. Streamline Customer Onboarding. Create a Product Training Hub.

Software 192

Software Team Products Recruiting 192

Nimble AMS

JANUARY 21, 2024

ABA has used Salesforce for over ten years, but their previous association management software (AMS) was an outdated system, customized beyond recognition. With the Nimble AMS schedule of continuous updates , customers can rest assured they will have access to the most innovative software. Learn more

Software 118

Software Team Member Experience System 118

.orgSource

FEBRUARY 5, 2024

It is the product of ongoing research to prepare our clients for success in digital markets. Those talks with association CEOs and executives who head businesses that service the association industry formed the basis for two books. You’re the one who drives success and encourages others to follow. “I Association 4.0:

Innovation 88

Innovation Products Process Technology 88

AvidXchange: Association Management

FEBRUARY 2, 2024

PMSI) has delivered condominium and community association management services in northern Florida and southern Georgia for more than 30 years. The company currently manages more than 100 communities, providing a menu of service options including covenant enforcement, bookkeeping and vendor management. Property Management Systems, Inc.

Process 130

Process Association Management Georgia Florida 130

Higher Logic

MAY 6, 2020

Business-to-business software as a service (SaaS) companies are rushing to dedicate resources and specific teams to improve the customer experience (CX). In fact, 80% of customer success teams have grown in the last year ( Totango ). Connecting your customers? Branded Online Communities – Is This a New Approach?

eBook 218

eBook Revenue Innovation Team 218

Reid All About it

JANUARY 12, 2024

The 5 Steps to a Successful Marketing Plan (Radio Free 501c, the podcast of Rogue Tulips Consulting ) Every week Rogue Tulips brings the nonprofit community intriguing guests discussing vital topics affecting nonprofit organizations around the world—and we have fun doing it! . Come prepared to share your successes, challenges and ideas.

LMS 266

LMS Member Engagement Education Revenue 266

Higher Logic

MARCH 17, 2020

If you’re trying to improve the customer experience, start by looking at whether your digital customer experience is disjointed. As a SaaS provider or B2B company, “digital” might be the only way a customer interacts with you. Here are three ways you can use a community to improve the digital customer experience.

eBook 177

eBook Software Sample Learning Management System 177

Nimble AMS

JANUARY 25, 2024

91% of Salesforce customers use AppExchange apps, with 90% of the Fortune 500 Salesforce customers using the apps. Nimble AMS customer service has been timely and helpful when we present them with questions or concerns. I cannot speak more highly about the customer success and customer support teams at Nimble AMS.

Software 119

Software Association Management System Innovation 119

Reid All About it

JANUARY 5, 2024

Let’s kick off the new year by discussing how we can help each other be successful in reaching our established goals. The venue can make or break the successful experience of an important event. Host: BlaueXperiential Event Services Speakers: Joan Eisenstodt and Exhibitor Magazine’s Charles Pappas Wed 1/10 at 11 a.m.

Revenue 277

Revenue LMS Price Education 277

SCD Group

OCTOBER 22, 2013

Association members are the association’s customers. It is time associations treat members as customers. As the technician servicing my cart said, “Why would you sell golf carts but not provide the service to fix them?” So, the original store lost a customer for not just one but two golf carts! Really smart, right?

Association Management 40

Association Management Social Media Organization 40

Reid All About it

JANUARY 19, 2024

Networking Session: How to Ask Someone to Be Your Mentor/Your Personal BOD In this open networking session, participants will discuss how they have been successful in finding a mentor or mentors, how they have maintained their mentor relationships long-term, and how they may have changed mentors or added new mentors over time. 1 CAE credit.

Revenue 256

Revenue Strategy Member Engagement United States 256

NXUnite

APRIL 2, 2024

This encourages employees to engage in community service, knowing additional financial backing will amplify their efforts. In-Kind Gifts Companies give in-kind donations of goods or services, enabling them to leverage their unique assets to support charity. This monetizes the volunteer hours their workforce contributes.

Resources 130

Resources Examples Products Guidelines 130

.orgSource

APRIL 1, 2024

Yet, it seems that even big corporations are struggling to deliver the level of personalization that customers expect. Harvard Business Review Analytic Services recently released a report that illustrates the gap between knowing and doing. Also from Forbes, customers retain 95% of the information they watch.

Video 88

Video Social Media Committee Team 88

Higher Logic

JUNE 17, 2020

Organizations have historically seen communities as having a siloed use case like deflecting costs for customer support or product innovation. When customers are able to collaborate with each other, and able to participate in an active dialogue with organizations themselves, they develop stronger connections and grow into brand loyalists.

Cost 270

Cost Report Revenue Products 270

Higher Logic

MARCH 20, 2018

There are endless ways you could increase customer retention, most of which will probably have a positive impact on your bottom line. Many brands struggle with this question because, unfortunately, dissatisfied customers are going to leave no matter how good your loyalty program is. Peer-to-Peer Customer Support.

Library 168

Library Learning Management System Products Education 168

Reid All About it

OCTOBER 9, 2020

Luring members/customers to your LMS. They share ten ways to encourage members and prospective customers to browse through the educational programs you offer via your LMS. Bruce Rosenthal and Chris Gloede wrote a post for Association Success that explains what virtual conference sponsors want and don’t want. Host: Zoom.

Utah 370

Utah LMS Conference Technology 370

Higher Logic

JANUARY 3, 2020

When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction. greater annual increase in customer satisfaction rates. Achieve 41% greater average customer profit margin.

eBook 194

eBook Products Tips Tools 194

Reid All About it

AUGUST 4, 2023

Your association’s recruitment and retention success depend on your membership model pricing. But that’s not all—mission success and financial sustainability ride on it too. Navigate CES describes how your association can improve the customer journey for sponsors, exhibitors and advertisers. Membership pricing. CAE credit.

Atlanta 195

Atlanta Price Revenue Denver 195

.orgSource

OCTOBER 1, 2023

Customize is the marketing mantra of the hour. I urge my clients to study data to understand how to deliver the individualized service their members want. Post-pandemic, we’re seeing more businesses realize the value of conversational marketing, or actually talking with their customers and letting them respond.

Las Vegas 100

Las Vegas Marketing Software Tools 100

.orgSource

MARCH 4, 2024

The idea is to differentiate yourself by putting the customer at the center of planning and building what they need. Their research indicates that customers don’t want quantity. Traditionally,” Sharon observes, “associations have translated value into offering more of the same services. Blue oceans are undiscovered territory.

Strategy 88

Strategy Marketing Price Certificate 88

Nimble AMS

FEBRUARY 15, 2024

What sets a successful enterprise association apart from competition? A study conducted by McKinley Advisors found that successful associations take time to plan strategically. Perhaps you’re currently experiencing success and are looking for methods to maintain your organizational growth and exceed your future goals.

LMS 148

LMS Missouri Software Innovation 148

Higher Logic

AUGUST 7, 2018

Listening to your customers can be both the easiest and most challenging thing s to do at the same time. While happy customers don’t always sing your praises, those with complaints tend to voice them loud and clear. So, how do you weed through the negativity but give your customers a way to feel heard and valued ?

eBook 149

eBook Case Study Products Tools 149

Reid All About it

FEBRUARY 9, 2024

In this employers’ job market, it’s tougher for members, customers and prospects to find a better position. Operation Efficiency: Streamlining Processes for Associations Discover the key to success for associations in today’s fast-paced world by exploring strategies for optimizing operations and improving efficiency. Wed 2/14 at 1 p.m.

Newsletter 266

Newsletter Certificate Denver Case Study 266

Nimble AMS

SEPTEMBER 8, 2022

In the Salesforce State of Marketing report, 84% of marketers surveyed said customer expectations were changing their digital strategies. . According to Salesforce Customer Success Metrics , organizations that adopt Marketing Cloud report a 27% decrease in costs to acquire new constituents. Service Cloud.

Organization 121

Organization Massachusetts Revenue Survey 121

Higher Logic

MARCH 28, 2019

Customer listening. From the start, I wanted to take a different approach with Glossier by co-creating the brand and products with customers.”. If you haven’t harnessed the power of customer feedback, you’re missing a serious opportunity to grow your brand into a community of advocates with customer success and satisfaction in mind.

How To 214

How To Tools Products Software 214

AvidXchange: Association Management

DECEMBER 17, 2021

Reason 1: More time to provide services to customers As a finance pro, your ultimate mission is not to spend big portions of your time doing paperwork. While important, your biggest responsibility shouldn’t be processing paper invoices and payments for pool, lawn and trash vendors who provide services to associations you represent.

California 130

California Process Survey Association Management 130

YourMembership

NOVEMBER 9, 2015

Quinn Brady, Vice President, Customer Success at YourMembership. Please allow me to introduce myself as the new Vice President of Customer Success at Yourmembership. Although I am now recognized as YourMembership’s VP of Customer Success, customer service is integrated into every level of our business.

Technology 170

Technology Software Team Products 170

.orgSource

MAY 15, 2023

If these two drivers of engagement are a world apart, it will be challenging to deliver the seamless experience customers expect from their favorite brands. There was a time when associations didn’t think of their members as customers. You can set the stage for success by: Defining roles and responsibilities.

Marketing 88

Marketing Team Social Media Communications 88

Higher Logic

JUNE 19, 2019

Customer experience executives from around the world gathered in New York last week to receive some disappointing news from Forrester Research at the Forrester CX NYC Conference. Despite investments of $56 billion last year, customer experience index scores remained stagnant for the second year in a row. Make Customer Service Easy.

Strategy 136

Strategy New York Examples Resources 136

Nimble AMS

FEBRUARY 2, 2023

With the powerful combination of Nimble AMS and Salesforce , the world’s #1 CRM, you can set your entire association up for success with solutions like built-in automation ( Salesforce Flows ), data analytics (Tableau Analytics), AI (Salesforce Einstein), the Salesforce AppExchange, and more.

Software 109

Software Revenue Member Experience Innovation 109