A New Power Couple—Humans Plus Bots Deliver Member Delight
.orgSource
OCTOBER 1, 2023
Last week I mentioned Rose, the Las Vegas Cosmopolitan Hotel’s digital concierge. Rose, who is the hotel’s most popular influencer, was launched in 2017. But when the humans are watching the kids play soccer or having dinner, live chat is offline. It can’t provide the 24/7 assistance your members may expect.
Let's personalize your content