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Airline Quality Rating High in 2012, but So Are Passenger Complaints
Associations Now
APRIL 10, 2013
Despite improvement by airlines in areas such as on-time arrivals and baggage handling last year, passenger complaints increased by roughly 20 percent, according to an annual study of industry performance. Almost 82 percent of flights arrived on time in 2012, up from 80 percent in 2011. . “U.S. Are they going to stop flying?
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