Fri.Jul 08, 2022

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Designing an Effective New Member Onboarding Process: 7 Tips

Wild Apricot

You’ve designed a value-packed membership program that offers amazing benefits and gives your members access to highly sought-after resources. So how is it possible that your renewal rates keep declining? Why are members dropping off when they.

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15 Best Practices for Virtual Site Visits

Aaron Wolowiec

In partnership with ConferenceDirect, I recently began exploring and conducting virtual site visits. Based upon our recent experiences sourcing a number of venues for national events, following are 15 best practices for making the most of your virtual site visits.

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Your Customer Service Problems Could Be Rooted in Transparency Issues

PROPEL

Nearly every organization has a version of this customer service problem: customers or members reach out to you because they need some specific answer or piece of information, but frequently the person they get a hold of (phone, online, in person) doesn’t have that information/answer and has to get back to them later. That may not sound like a big deal, but in the age of the internet we have.

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Association Brain Food: 7.8.22

Reid All About it

The weekly list of free educational events and resources for the association community…. Paper ceiling. WBT Systems writes about a new ad campaign coming in September from Opportunity@Work, a coalition asking employers to get rid of unnecessary bachelor’s degree requirements for hiring. This ‘ paper ceiling ’ holds back half the U.S. workforce. WBT describes why and how associations, where appropriate, can join this movement.

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How to Increase Membership Renewal

Dive deep into essential elements that drive member retention. Learn why members may hesitate to renew. Discover actionable techniques to encourage their return and foster lasting engagement. Uncover reasons members choose not to renew. Learn effective tactics to elevate member engagement and communication. Explore methods to encourage member renewal and active participation in your association Download now to take charge of your membership retention strategy!