Sun.Oct 01, 2023

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A New Power Couple—Humans Plus Bots Deliver Member Delight


Customize is the marketing mantra of the hour. I urge my clients to study data to understand how to deliver the individualized service their members want. And, data is important, but there’s a simpler path to engagement that sometimes gets neglected. What could be more personal than a good old-fashioned conversation? Our expanding digital options are increasingly paired with the desire for connection.

Las Vegas 100
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New HOA Law Addresses Storage

Florida Condo & HOA Law Blog

Q: At a recent event I attended, someone mentioned a new rule that prohibits sheds on a single-family property in a HOA. I could not find any reference for that in your 2023 legislative reviews. It seems someone may have misunderstood or misinterpreted one of changes made. Can you please shed some light on this? (G.C., via e-mail) The post New HOA Law Addresses Storage first appeared on Florida Condo & HOA Law Blog.

Florida 87
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The Power of a Leader’s Story

Associations Now

What your association does involves more than numbers. Experts say stories about what you do and who your organization supports can do much to persuade and inspire. Somebody asks you in an elevator or at a party what your association does. Quick, what do you say? You might lead with a variation on your mission statement: We promote our industry to create a healthier/safer world, etc., etc.

Review 62