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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. Chances are that your association likely already has a membership engagement strategy in place. What are the benefits of an intentional CX strategy?

Course 52
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Association Brain Food: 6.24.22

Reid All About it

The biggest mistakes organizations make with cybersecurity—and how to avoid them. A weekly conversation about meeting and event technology, including software, hardware, and audiovisual for in-person and online events. Learn negotiation strategies and tips that work to get what you really want. Quick hits. Tessa Davis ).

Video 39