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Airline Quality Rating High in 2012, but So Are Passenger Complaints
Associations Now
APRIL 10, 2013
The new projection is also a significant increase from the 1.8 Despite improvement by airlines in areas such as on-time arrivals and baggage handling last year, passenger complaints increased by roughly 20 percent, according to an annual study of industry performance. percent increase in growth to $268.5 percent growth to $266.7
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