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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly. Last week I mentioned Rose, the Las Vegas Cosmopolitan Hotel’s digital concierge. This is especially helpful when the instructions are complicated.

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Association Brain Food Weekly: 1.15.21

Reid All About it

Inclusive leadership. He suggests ten steps nonprofits can take to make space for black male leadership. Insights for Everyone: Data Analytics for Leadership, Staff & Board. Presenters: Michelle Mason (moderator), FASAE, CAE, president and CEO, Association Forum, Founding Member, ASAE Innovation Grants Program.

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Association Brain Food Weekly: 1.8.21

Reid All About it

Host: Event Leadership Institute. Presenters: Howard Givner, Founder and CEO, Event Leadership Institute. Presenters: Michelle Mason (moderator), FASAE, CAE, president and CEO, Association Forum, Founding Member, ASAE Innovation Grants Program (IGP). More info/register. Kevin White, CSEP, Founder & Chief Strategist, XPL.

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Association Brain Food Weekly: 11.4.16

Reid All About it

This is need-to-know information for everyone, especially those of you in leadership positions. Host: Smart Meetings and Top Golf Las Vegas. Hear about digital marketing technologies and platforms your association can use to attract, engage and educate members online. – Thought Leadership as a Differentiator.

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