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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly. Last week I mentioned Rose, the Las Vegas Cosmopolitan Hotel’s digital concierge. This is especially helpful when the instructions are complicated.

Las Vegas 100
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Learn About Members’ Why

Smooth The Path

The conference this year is in Las Vegas. Poke around and most of the marketing copy you read focuses on what. What we do, what we are and what we have just created: We are 75 years old. This guide is 102 pages. We are a community of professionals. We are an association that offers professional development and networking. But why does.

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Association Brain Food Weekly: 1.15.21

Reid All About it

Presenters: Michelle Mason (moderator), FASAE, CAE, president and CEO, Association Forum, Founding Member, ASAE Innovation Grants Program. Kate Dockins, CAE, IOM, senior vice president/member experiences, executive director, foundation, Institute of Food Technologists. 1 CAE credit.

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Your Brand is Your Association’s Lifeblood

Association Adviser

Branding expert David Avrin, CSP, discussed why branding is essential in today’s marketplace at the Meeting Professionals International World Education Congress (MPI WEC) last month in Las Vegas. Is it your event experience reaching key decision makers in your industry? Customized member experience?

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Association Brain Food Weekly: 11.4.16

Reid All About it

Host: Smart Meetings and Top Golf Las Vegas. Hear about digital marketing technologies and platforms your association can use to attract, engage and educate members online. Learn how to achieve digital maturity to improve organizational value and enhance member experience and satisfaction. More info/register.

Las Vegas 150
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Association Brain Food Weekly: 1.8.21

Reid All About it

Presenters: Michelle Mason (moderator), FASAE, CAE, president and CEO, Association Forum, Founding Member, ASAE Innovation Grants Program (IGP). Kate Dockins, CAE, IOM, senior vice president/member experiences, executive director, foundation, Institute of Food Technologists. 1 CAE credit.

Las Vegas 370