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What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. Chances are that your association likely already has a membership engagement strategy in place. But what is CX ? What is CX?

Course 52
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Association Brain Food: 6.24.22

Reid All About it

It’s a good start, for sure, but you know your market segments best. Always emphasize the impact, not the features, of membership. Learn negotiation strategies and tips that work to get what you really want. Maria Grasso, Senior Vice President, Convention Division, Philadelphia Convention & Visitors Bureau.

Video 39