article thumbnail

What is Customer Experience (CX)? Crash Course

Fonteva

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. Chances are that your association likely already has a membership engagement strategy in place. But what is CX ? What is CX?

Course 52
article thumbnail

Ringing the Bell for Member Engagement

YourMembership

Being in Philadelphia I couldn’t help but think of the Liberty Bell as an analogy for the challenge of driving member engagement. If you have some ideas or strategies you would like to share, drop me a line.

article thumbnail

Association Brain Food: 6.24.22

Reid All About it

Learn negotiation strategies and tips that work to get what you really want. Presenters: Jake Toohey, Senior Digital Consultant, and Joe Post, Vice President Strategy & Experience Design, Adage Technologies. Maria Grasso, Senior Vice President, Convention Division, Philadelphia Convention & Visitors Bureau. 1 CMP credit.

Video 39